Tropical Smoothie Cafe

Reviews

• BM

  Brionna Michelle

  5 days ago
  1.0
  The smoothies are good but the customer service is poor. The workers always have stank faces and don’t greet you.
• MM

  Matt Milewski

  Apr 6, 2026
  1.0
  So, they list vegetarian protein substitution for quesadillas and you can order it, but they don’t have it, and the staff said they will not ever have it. FYI, you have beans and could put them on a quesadilla. I arrived to find my order made without the vegetarian protein and I had to open the quesadilla up and go ask about it to find these things out. You can do better!
• JB

  Joshua balintag

  Mar 19, 2026
  1.0
  Server was very rude. My wife had questions about the smoothie and they would not explain to her they would just mock her by repeating what she just asked
• HP

  Hector P.

  Feb 10, 2026
  1.0
  Racist General Manager - Buyer Beware My experience with the general manager was extremely disappointing and uncomfortable from the moment I walked in. As I attempted to order my meal, I asked a simple question about whether protein smoothies were included in the combo options. Her response was, “Sure, whatever,” delivered with a dismissive tone, no eye contact, and an openly hostile demeanor. Trying to reset the interaction, I politely asked if she was having a good day. She responded “yes,” but continued to look away, sigh, and behave as if speaking to me was an inconvenience and something she was being forced to endure rather than part of her job. The disdain in her behavior was unmistakable. Based on the immediate shift in attitude toward me and prior warnings I’ve heard about this location’s history of racially biased treatment, the interaction felt prejudiced and targeted. I did not feel welcomed or respected as a customer. When I asked to speak to a manager, I was shocked to learn that she was the manager. Instead of addressing the concern, she pointed at her card and walked away to the back, effectively dismissing me entirely. No customer should be treated with contempt or made to feel unwelcome. This experience was unacceptable, especially from someone in a managerial position.
• SS

  sara Sanchez

  Jan 30, 2026
  1.0
  Every time I come in here the workers always have a bad attitude. No one ever greets you. Came in today and Jessica (lady with glasses and 2 lip piercings) assisted me.She completely ignored me when I came in, then came to the register and just stared at me , no “hi or what can I get for you”. After I started ordering her tone of voice was very rude. After she made my smoothie she did not call my name. They also are never slammed so that’s not even an excuse. Love the smoothies and food here but I will no longer be coming here due to the bad customer service. You guys should not hire people that lack people skills a simple “hi , how are you” is a very basic manner.

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