Chipotle Southlake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported a mix of experiences with service, ranging from friendly and efficient to rude and dismissive.
Food Freshness
There were numerous complaints about food quality, including stale ingredients and poor portion sizes, alongside some positive remarks about freshness.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions.
Order Accuracy
Many customers experienced problems with incorrect orders and missing items, leading to frustration.
Staff Attitude
A significant number of reviews mentioned rude or unhelpful staff, impacting the overall dining experience.
IH
Izyan Hooda
4 days ago
5.0
Love the variety of flavors in the bowl, each ingredient is tasty.
FC
Fite Commander
Dec 31, 2025
5.0
Meat portion on the bowl was fairly added. The steak was flavorful and tasty. The bowl was well prepared with beans,rice,salsa,lettuce,guac, and all other ingredients needed for the bowl. The hot salsa are very delicious and well mixed without it being too spicey or lacking a spicy flavor. The green and red salsa are some the best salsa I've tasted. I prefer the red over the green salsa. There was plenty of seating room. It is noisy when full of people. Sometime they have some good background music playing which gives it a LIVELY environment. It's not slow music but more of a club type jams. As long as I get a fair portion of meat on my bowl I defenilty come back. There is plenty of parking and the bathrooms have good locks.
SS
sidney
Dec 31, 2025
5.0
Alyssa was sweet and her customer service was amazing! I love this location!
MV
Mikey Vargas
Dec 21, 2025
1.0
Whatever bum was scooping meat at 1:39pm on December 21st has made the ban list. If I ever see him serving again I’m walking out and driving 2 hours to another chipotle.
JS
Jackson Schwartz
Dec 20, 2025
1.0
gave us no food asked for steak gave some for the person in front of me left some in there and clearly had a serving left and said they’re were out. then why don’t you give the rest of the steak in there. just horrible services
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Southlake?
Chipotle Mexican Grill in Southlake is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Southlake?
It is located at 3010 E Southlake Blvd, Southlake, TX 76092, near Bank of America and Men's Wearhouse.
Does Chipotle Southlake offer delivery and pickup options?
Yes, Chipotle Southlake offers both in-store pickup and delivery services.
How can I order Chipotle online for delivery or pickup?
You can order online through Chipotle's website or app, for example via https://order.chipotle.com/ or the Chipotle app available on the Apple App Store.
What type of cuisine does Chipotle Southlake serve?
Chipotle Southlake serves fast-casual Mexican cuisine, including customizable burritos, bowls, quesadillas, tacos, and salads.
Can I earn rewards when ordering at Chipotle Southlake?
Yes, by signing up for Chipotle Rewards, customers can earn free food and receive exclusive offers.
Is Chipotle Southlake socially inclusive and welcoming to the LGBTQ community?
Yes, Chipotle Southlake welcomes LGBTQ customers.
Are there nearby places to shop after visiting Chipotle Southlake?
Yes, Men’s Wearhouse and dressbarn offer clothing options nearby, and Kohl's and Sephora provide additional shopping opportunities.
What are some nearby medical or optical services near Chipotle Southlake?
Nearby options include Pearle Vision, EYEWORKS, Dr. Yury Ronin for optometry, and several dental offices such as Giggles and Grins Pediatric Dentistry and Drs. Anderson & Maggio Cosmetic & General Dentistry.
Are there other food options or attractions near Chipotle Southlake?
Yes, nearby dining includes The Halal Guys and Saladworks. For events, Stone Bridge Venue and Gymboree Play and Music of Southlake are close by.