McDonald's

Reviews

• WE

  William Erekson

  5 days ago
  1.0
  infamous “Icecream machine not working right now” every time i want it here.
• LG

  Lorraine Goodchild

  Feb 25, 2026
  3.0
  From the first widow, waited to pay while some young kid say with his back to me didn't greet me or anything until a manager finally came and told him to then I went to the second window and some young girl with long strawberry blondish hair just stood there with her back to the window then opened the window shoved my drink or at me without saying a word even after I said thank you just slammed the window after awhile she came back slammed the window opened handed me my Sunday with a spoon but without a lid, I again said thank you to which she just slammed the window turned her back to the window and just leaned up on it. I have never been to this location before idk what the deal is but it's not good
• AS

  Adam Slager

  Feb 19, 2026
  1.0
  Worst McDonalds on earth. Can’t get a grip, doesn’t understand the concept of “fast” food. Unbelievable. I’ve ended up waiting over 30 minutes for orders multiple times. Will never come back.
• BD

  Bailey Deaton

  Feb 17, 2026
  1.0
  This review is regarding McDonald’s Restaurant #8060 located at 610 Hwy 96, Silsbee, TX 77656. The incident occurred on February 17, 2026 at approximately 7:36 PM. Order #1376, KS#13. The employee name on the receipt appears to be “Sidel.” This is unfortunately not the first time we have experienced poor service at this location, but I had hoped things would improve. They have not. At the drive-thru speaker, I began placing my order and the employee suddenly went completely silent. I had to say “hello” twice before she came back on — laughing. I started giving my order again and the exact same thing happened. She went silent again, and I had to say “hello” three more times before she responded — again laughing. When we pulled up to the first window, she continued laughing and said, “Haha, what did I get wrong?” as if the interaction was a joke. I double-checked the receipt myself to ensure the order was correct. At the second window, our drinks were handed to us with the lids not fully secured. I had to press them down myself after one spilled onto my car door. That is basic quality control and should not happen. Our food was then practically slung out the window with no courtesy or professionalism. After pulling forward to check the order, the food quality was just as disappointing as the service. My son’s Happy Meal was poorly assembled, with ketchup smeared all over the outside of the bun instead of inside. My Hot ‘N Spicy sandwiches were also carelessly made, with the patties halfway off the buns and mayonnaise, mustard, and ketchup all over the outside. It was sloppy, rushed, and unacceptable. I have photo proof of the condition of the food. We frequent this location often because we live in Silsbee, but it is becoming increasingly difficult to support a local business when customers are treated with disrespect and given carelessly prepared food. At this point, I would rather drive to the Lumberton location, where the quality of food and customer service are consistently professional and welcoming. This entire experience — from the speaker to the windows to the food itself — was unacceptable. Management seriously needs to address both employee behavior and food quality standards at this location. I will not be returning.
• JR

  John Rugg

  Feb 3, 2026
  4.0
  Quick in and out to go very clean restrooms men and women, just serviced

Frequently Asked Questions About McDonald's