McDonald's

3.3
1503 reviews
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Business Details

610 Hwy 96, Silsbee, TX
77656, United States
(409) 385-5323
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
610 Hwy 96, Silsbee, TX
77656, United States

Hours

Reviews

3.3
1,503 reviews
5 stars
507
4 stars
263
3 stars
266
2 stars
143
1 star
324

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, particularly in the drive-thru, with many waiting over 20 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Feedback indicated that food quality was often poor, with complaints about cold, overcooked, or improperly prepared items.

Staff Attitude

While some employees were praised for their friendliness, many customers experienced rude service and a lack of urgency from staff.

Cleanliness

Several reviews mentioned unclean conditions in the restaurant, including dirty tables and bathrooms.
  • TY
    Tina Young-Holman
    Nov 12, 2025
    1.0
    I placed order for a meal ask for no salt on fries it was salt on them. Allergic to salt. Tried to call to inform them they kept hanging up 3 times. Fries were cold because a person drove up to window and placed a order and waiting at window until order fulfilled.Driver Not ask to pull around. While everyone that place order food was getting cold. Unprofessional and uncalled for period. McDonald's Silsbee terrible service.
  • BR
    be real
    Nov 11, 2025
    1.0
    The worst McDonalds experience yet
  • LA
    Linda Anderson
    Nov 9, 2025
    2.0
    It's McDonalds it's good for a cheap meal.
  • MC
    Melinda Conner
    Nov 1, 2025
    4.0
    This McDonald's could be better. The food was cold when we received it. We asked for fresh fries and chicken sandwich. It took the fryer a good minute to give go over to the fryer to drop another chicken. I did not like that. It could have been cooking while you make other sandwiches. My personal opinion...anyway. The young African American lady making all the bags, answering the phone, taking orders from the windows and cash register needs a raise. She was awesome. She asked 3 times about my sandwich. She made sure everyone up front had their meals and it was correct. If it wasn't, she was fixing and handing it back. Overall, the location needs to hire some evening help. Once the food was complete it was ok. Fries were crispy, burgers made to order. Thats all I can say. Nothing extra here.
  • CR
    Cassie Ramirez
    Oct 21, 2025
    2.0
    First time ordering curbside... kinda pointless if the people in the drive through are ordering and getting their food before me.... when I ordered at least 5 mins before pulling up.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 610 Hwy 96, Silsbee, TX?

McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the drive-through hours for this McDonald's location?

The drive-through is open every day from 5:00 AM to midnight.