Chipotle Big Sherm is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported issues with food quality, including undercooked rice, burnt chicken, and unsatisfactory portion sizes.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with overflowing trash and unsanitary conditions noted by multiple customers.
Stock Availability
Customers consistently mentioned that the location was often out of key ingredients, leading to disappointing dining experiences.
Management Problems
Several reviews pointed to poor management practices, including understaffing and lack of organization, contributing to overall negative experiences.
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Dillon Fortenberry
Oct 31, 2025
1.0
trash meat, many bites of cartilage, few pieces of onion skin, rice wasnt cooked , soft outside crunchy inside. recieved a bowl full of scrap food my dog didnt even eat.
CM
corben Mccoy
Oct 28, 2025
1.0
I've never been to a more negligent place. As I was getting an order an elderly woman was in front of me and asked for a sample cup of beans, and when she got them she ran her finger through them to taste them then placed the cup back.
Right as I was getting my order, the worker serving me dumped the sample cup - which had had an old woman's finger through it, back into the bigger tub of beans without a second thought and I assumed thought I didn't see?
Horribly disgusting, negligent and from other reviews I highly doubt this is the first time. What the actual hell? Who does that? Would you eat a piece of turkey from subway with a bite taken out of it? It was maybe 3 beans and somehow thats worth saving money on and contaminating us with some other customer's nasty fingers.
AM
Ask'Ary Moore
Oct 23, 2025
1.0
This was actually the worst food I’ve ever had from Chipotle, I spent 20 dollars , just for my rice to be soggy and filled with no flavor , chicken past the signature chipotle char it actually was burnt and I paid for double a complete waste of time I literally waited all day and was so excited just for this now I have to go pay for a different meal because the one provided was sub par , no greeting when I walked in , music set a mummer felt, house berry Fresca watered down
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Megan Gonzalez
Oct 14, 2025
2.0
I love going to Chipotle for a quick pick up for lunch, however I was meeting a friend for lunch and did a mobile order to pick up inside and my order took an extra 30 minutes over the time it said, and my friend and her children had to go elsewhere because their order was over an hour over their promised time. It was just wild, and everyone seemed overwhelmed and just focused on the line and not the mobile orders.
MH
Mark Heinen
Oct 13, 2025
1.0
The online order was very poorly prepared. We ordered three kid meals and two adult meals. All three kids meals were missing the fruit and one was also missing the vegetables. One adult meal was missing the meat and and sour cream was incorrectly added and then removed (remnants of sour cream were left).