Chipotle Big Sherm is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported long wait times, poor customer service, and rude staff interactions.
Food Quality
Many reviews mentioned unsatisfactory food quality, including undercooked rice, dry meat, and incorrect orders.
Stock Availability
The restaurant often ran out of key ingredients, leading to customer frustration and dissatisfaction.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and a messy kitchen.
Portion Sizes
Customers expressed disappointment with reduced portion sizes, feeling that they were not getting value for their money.
DL
Daniel Lasater
2 days ago
2.0
Completely out of queso, shredded cheese, lettuce, and soda at 8pm on a Friday night. Service was pretty good considering how little they had. Portions were decent. Very dirty, but workers were busy. Manager in charge of ordering needs to figure it out.
YJ
yulissa jaramillo
Jan 5, 2026
1.0
I usually LOVE this chipotle but on saturday me and my family visited this location because we had been craving it for weeks.We get there and its not packed so we decide to dine-in since we’ve never done that before and had some time to kill,we get in line and wait to be served and once we get attended this young dark skinned girl who appeared to be older teen young 20’s was serving the food and had the worst attitude no smile or greeting she was just mean mugging everyone in her sight and i understand if she was having a bad day but she was straight up slamming and throwing things and i don’t think that was very professional of her to be doing that in the presence of multiple customers.She then Proceeds to go to the back to make a quesadilla, and takes a long time, but then comes back with a Hispanic guy who seemed to be very sweet and despise the line building up he had a smile glued to his face, and was asking customers including me how their day was, and if they were going to be dining in or having it to go, which the girl previous did not do any of those things. Then, when all of my family was done ordering, we go to the checkout and there was this light skin white girl that appeared to have red hair who also had a really bad attitude and gave me a snarky response whenever I had made a mistake about wanting to redeem a large queso, but it was regular, which I was nice about,and said sorry i thought it was large but she just had to be rude about it and say it was a regular Practically yelling in my face. I ignore it and go sit down with the rest of my family to eat and glance over to the line and see the two girls laughing with eachother while serving customers which made me feel annoyed and uncomfortable and ruined my whole experience i was really excited about.
JT
Joel Terry
Dec 19, 2025
1.0
One of the worst experiences I have had in a restaurant. I haven't eaten Chipotle in years. They were out of their carne asada, red chimichuri, steak, coke , and ice. My daughter added extra protein in her burrito and when he was trying to wrap it he spilles half of it out every where. They had a pan of steak over by the grill but didn't want to get it from the grill man until he finished filling it up, so we waited while he cooked two more steaks and cut them up and then they gave me steak. Why not just let me wait until you finish some carne asada if you are going to make me step out of line while and wait on steak while you serve 5 other patrons. Then finally we received our food. My daughter's had been waiting there on the counter for 5 minutes while I waited and no one offered to let me pay for her. They were very confused and apparently hadn't been trained to try and take care of the customer. No apologies no attempts to help with anything. All the guests are unhappy. I was being friendly, just laughed because they were so unfriendly. Then I paid $47 for two meals and some queso, what a ripoff. Then went to get my drink out of ice and out of coke. I let them know. No apologies, just "we are out of Coke". Didn't stick the ice. Finally we get around to eating. Hey it tasted pretty good! I will probably never eat Chipotle again. I wish I would have gone somewhere else for dinner with my daughter.
BC
Bill Chaney
Dec 16, 2025
1.0
Ordered online for pickup at 730. Then proceeded to watch people stand in line get food and eat while I'm still just waiting. Now 745. Already gave employee our name. Just ridiculous
AT
Alex Trefney
Dec 13, 2025
1.0
I will never be back. Cut down portions so much it's not even a quarter of what it used to be. I would go here two times a week. Never again, why should I waste my money? It was worth it at $20. Now it's not even worth $10.