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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Shepherd, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 6400 Highway 59 for the ultimate SONIC experience!
Customers frequently reported long wait times for orders, both in the drive-thru and when ordering ahead via the app.
Order Accuracy
Many reviews highlighted issues with incorrect orders and misunderstandings during the ordering process.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others reported cold, burnt, or poorly prepared items.
Staff Attitude
While some customers praised the friendliness of the staff, others experienced rudeness and poor customer service.
LB
Lynn Batey
Feb 23, 2026
2.0
Can't get service
LR
Lili Reyes
Jan 30, 2026
1.0
Didn't know it was possible to make a cherry limeade with no flavor.
JG
Julie Green
Jan 3, 2026
1.0
Service should be minus stars. Activated button. They never came on to take order, yet FOUR cars went through the drive through!! Oh and we waited so long the button reset! I know most Sonic’s are on the slower side but the cars in the drive thru were clearly getting their orders taken. We left with out ordering.
AL
Abby Lowery
Jan 2, 2026
1.0
We waited 20 minutes just to have our order taken. Then we waited almost another 30 minutes to get our food when there are people behind us in drive-through getting their foods before us and then on top of that we had to push the button again then they brought up they brought off the food and then tried to charge it again, even though we stated clearly and tried to show them that we were already charged for the food, I work in the food business. I understand that it gets busy things happen… it’s ridiculous that they literally forgot that we were there. Definitely poorly managed this evening
FF
Faith Frasier
Dec 21, 2025
1.0
My boyfriend and I ordered ahead on the app, drove up, checked in, and proceeded to wait 25 min. We then push the button (because we are the only people here at this point) and ask where our food is and had the most rude worker. 10 minutes later she brings out our food with an incredible attitude and our drinks filled to the top with ice as if it was our fault they forget our order.
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