Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Shenandoah Subway® Restaurant at 19189 I-45 S brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers praised the friendly and efficient service provided by staff members like Laura and Tatiana, while others reported negative experiences with rudeness and mistakes in orders.
Food Quality
The food received positive feedback for being fresh and delicious, although some customers noted issues with portion sizes and incorrect orders.
Cleanliness
The location was frequently described as clean and well-maintained, contributing to a pleasant dining experience.
Order Issues
Several customers experienced problems with online orders, including incorrect items and issues with payment processing.
JJ
Jesús
Feb 11, 2026
5.0
Tatitiana burn servicio y muy amable
SH
Sofi h.r
Feb 3, 2026
5.0
Nut burn servicio, shout out to tatiana and laura
QS
Quintan Sims
Feb 1, 2026
5.0
Great service at this location, employee was prompt, no waiting, definitely recommend Laura to serve
ML
Mallory Little
Jan 30, 2026
1.0
Customer service is terrible. Was refused extra black olives even when I offered to pay extra??? I’m confused as to how you can just flat out tell a customer no? Will no longer be giving this location my business. Boo. Only wish I had gotten the name of the employee so I could include that in my bad review.
LL
Lyssetic “Lyssetic”
Jan 14, 2026
2.0
The fact that I place an order online ahead of time and arrive to find out they don’t have it because it never processed even though the money has been charged on my card is annoying. The fact that there’s another customer in there whose had the same issue and is on the phone with customer service because her card was charged three times but no order went through and she’s mad is crazy. And the fact the employee told me that this issue has been happening repeatedly when I tried in vain to place my order again even though the money has yet to be returned to my account is frustrating and honestly stupid. Jimmy John’s would never do this to their customers, I’ll be going to them next time I want a sandwich-I should’ve never strayed from them in the first place. Do better subway, also I’ll be disputing that charge if I don’t get the money back. Thanks.
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