Dave & Buster's Shenandoah

Reviews

• BB

  Brandi

  1 day ago
  3.0
  ******KENDRICK IS A ROCKSTAR******* I recently started taking my kids to Dave & Busters to take advantage of the season pass. The only two near me that Im aware of is this location and the Katy location. Both of which are equally a good distance from where we live. It took us several visits to understand that each time you visit a different location your season pass has to be reprogrammed for that location. This is a technical oversight that definitely takes away from the overall experience. Each visit we have had to spend 30 min up to 1 hour trying to get everything moved over from one location to the other. Then there always seems to be some other glitch that happens and we end up switching through at least 3 cards for each pass before its all settled. This in itself is very frustrating and would normally be enough to completely keep me from ever returning to this establishment. The one and only reason we keep going back is the manager Kendrick. He has helped us at both locations and was always extremely eager to resolve the issues. As a business owner myself, he is exactly the person you want as the face of any business. D&B is extremely lucky to have him and I sure hope they know that. If theyre not already, head hunters should be lining up to poach this guy, (not joking). He also returned my debit card to me that I had dropped once. He is the only reason we continue to go to D&B. Without his customer service we would have never gone back. Its very frustrating to have to go through the waiting and switching through cards every time we go but I'm confident it will be handled professionally and as quickly as possible. Now if their technical team can take notes and fix this issue this place would be top notch. If this was my company I'd have this person training and overseeing all front end management.
• CP

  Chris Pagliolo

  Nov 6, 2025
  5.0
  Well done. Thank you for changing the channel to Nascar on an NFL day. You made our day complete.
• AA

  Ambynicole94

  Nov 3, 2025
  5.0
  I had reserved for a birthday party of up to 20 people on Nov 1st And I did the reservation online. However, when I got to the location, the reservation wasn't correct. As the online website offered something that the store couldn't actually provide. However, after speaking with management, talking things through, we were able to come to a conclusion and they were able to help me trying to keep what my contract was originally at. I appreciate all their efforts and everything they did even though 20 people did not show up. I appreciate them anyways, and what they were able to do to correct an issue that was not on our side or their side, just the websites.. Will definitely be going back
• BM

  Becky Morales

  Nov 2, 2025
  5.0
  D&B has really upped their food game. I had a grilled steak salad and my husband got a margherita flatbread. Both excellent!
• RS

  R S

  Oct 30, 2025
  5.0
  We really like Dave & Buster's. We come here from out of town and always enjoy our visit. The games are fun and the food is good. It's just a great way to spend time as a family.

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