Wendy's

3.4
1069 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutNot available
  • Curbside pickupNot available

Location

Wendy's
5550 Fm 3009, Schertz, TX
78154, United States

Hours

Reviews

3.4
1,069 reviews
5 stars
385
4 stars
221
3 stars
154
2 stars
100
1 star
209

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, inattentive staff, and incorrect orders.

Food Quality

Many reviews mentioned issues with food quality, including stale fries, cold food, and expired ingredients.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and restrooms.

Staff Attitude

Feedback indicated that staff members often displayed rude or unprofessional behavior, impacting the overall customer experience.

Drive-Thru Problems

The drive-thru service was frequently criticized for being slow and inefficient, with multiple reports of orders being wrong.
  • TW
    tommy wolfe
    Nov 10, 2025
    1.0
    ht on the order super slow and bad attitude!!g
  • WV
    William Villareal
    Nov 7, 2025
    1.0
    Waited in line for help but employees couldn't be bothered. Luckily there are other places near
  • NN
    nyx
    Nov 4, 2025
    1.0
    Came to this location on October 24th around 7:30pm to pick up a quick dinner from the drive thru, and was ignored at the speaker by all employees for at least 10 minutes, and the car in front of me also waited at the window for the same amount of time, maybe even longer as they were still sitting there when I left. I work in food service and I understand that things can take longer at night, especially if the location is busy, but being fully ignored while trying to order is absolutely ridiculous. I don't plan on coming back to this location again unless the service changes. Food only gets a higher rating as it's been good the times I have been served.
  • OO
    Omar
    Oct 20, 2025
    1.0
    No breakfast at 9:51am on a Monday, that's crazy drive thru on 10/20/25 told me at 9:51am that they're serving lunch now, I had to drive to McDonald's to get breakfast that's why the time stamp on the picture is 5 minutes later then when I posted wendy's denied serving breakfast at that time in Schertz, Tx Really ridiculous, at least keep it until 10am which every other places does until 10am or 10:30am
  • CR
    Celeste Rodriguez
    Oct 20, 2025
    2.0
    Went through the drive through at night and they messed up my order I tried to get it fixed there was no worker in site I was yelling for them and no one showed up they were also drinking on the job cause there was a box of Beatbox alcohol by the food prep area will never come to this location again

Frequently Asked Questions About Wendy's

Is Schertz Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.