Wendy's

3.4
1076 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutNot available
  • Curbside pickupNot available

Location

Wendy's
5550 Fm 3009, Schertz, TX
78154, United States

Hours

Reviews

3.4
1,076 reviews
5 stars
388
4 stars
221
3 stars
155
2 stars
100
1 star
212

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor customer service, including long wait times, inattentiveness, and rude staff.

Order Accuracy

Many customers reported receiving incorrect orders or missing items, indicating a lack of attention to detail.

Food Quality

Several reviews mentioned issues with food quality, including cold or stale items and expired ingredients.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables and unsanitary conditions.

Mixed Experiences

While some customers praised the food and service, the overall sentiment leaned negative due to recurring issues.
  • DD
    Diana Deas
    4 days ago
    5.0
    My 14 yr old is neurospicy picky but he loves him some Wendys
  • JC
    Joanna Cross-Chia
    5 days ago
    5.0
    Best Wendy's in town!!
  • BP
    Ben Piterson
    Dec 31, 2025
    1.0
    About to die . Stay away from this junk Really poor customer service!! Wendy’s is a history !
  • WV
    William Villareal
    Nov 7, 2025
    1.0
    Waited in line for help but employees couldn't be bothered. Luckily there are other places near
  • NN
    nyx
    Nov 4, 2025
    1.0
    Came to this location on October 24th around 7:30pm to pick up a quick dinner from the drive thru, and was ignored at the speaker by all employees for at least 10 minutes, and the car in front of me also waited at the window for the same amount of time, maybe even longer as they were still sitting there when I left. I work in food service and I understand that things can take longer at night, especially if the location is busy, but being fully ignored while trying to order is absolutely ridiculous. I don't plan on coming back to this location again unless the service changes. Food only gets a higher rating as it's been good the times I have been served.

Frequently Asked Questions About Wendy's

Is Schertz Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for this Wendy's location in Schertz?

The drive-through is open from 6:30 AM to 1:00 AM Monday through Thursday and Sunday, and from 6:30 AM to 2:00 AM on Fridays and Saturdays.