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Wendy's

3.4
(1090 reviews)

Business Details

5550 Fm 3009, Schertz, TX
78154, United States
(210) 305-5106

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutNot available
  • Curbside pickupNot available

Location

Wendy's
5550 Fm 3009, Schertz, TX
78154, United States

Hours

Reviews

3.4
1,090 reviews
5 stars
390
4 stars
221
3 stars
159
2 stars
101
1 star
219

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including cold, old, or improperly prepared items.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and restrooms.

Inconsistent Experience

While some customers had positive experiences, many others expressed frustration with the inconsistency in service and food quality.
  • LU
    L. Upton
    1 day ago
    3.0
    This place needs a new manager! It was understaffed at the beginning of the lunch rush. The individual taking orders and the cook were busting their buttons. No sign of a manager. Drink dispenser in dining area - broke. No napkins in the dining area. They were out of dipping sauces for nuggets and apparently nearly out of drinks in the back dispenser. No Tea. The two individuals working did a great job and the food was good. Manager needs replaced or adjusted.
  • NH
    Nita Hughes
    4 days ago
    1.0
    Sandwich bun was hard and the sandwich was old even though she said there would be a wait and I was fine with that. The service was horrible, I asked for a receipt from the employee at the drive thru, she said they didn’t have any receipt paper. Poorest service I have seen in a long time. One’s are the lowest on this survey but it would be negative.
  • TM
    Tricia Gloria Madarang
    Feb 21, 2026
    3.0
    I usually come here and have no problems or issues. Yesterday my son and I decided to stop by and grab some late lunch. Kindda sad because literally no sauces for the nuggets just the secret sauce one (which was bleh). I checked our bags so we could start eating, no napkins. None at the table that has the condiments and stuff, so I asked the cashier she says they are out ! What in the world ? So I had to go to the restroom and grab some paper towels from there. I see ALL the workers with no hair nets (I dont even know if they require it) but common sense would say YES you do esp working with food. Ladies had their long long hair in just pony tails up to their behind, yeh sure they have hats on but still. This place is going downhill and I feel bad cause I never had any issues. I hope things changes for them and itll get better.
  • AA
    Altex
    Feb 21, 2026
    1.0
    Absolutely horrendous location. Took 15 minutes to get cold, disgusting food. Half the nuggets looked old. The cinnabon pull apart tasted gross. The fries were delicious but there’s no way to mess fries up. Managers need to train their employees or find a different job. I’ve seen trash more appetizing than this food. If I could leave a lower rating I would.
  • CM
    Chad Moore
    Feb 15, 2026
    1.0
    Wanted to use app. Once the employee scanned no offer showed up on her register. Then all the offers were locked on the app. Food order placed on counter while I showed her that what I ordered was correct to receive the offer. She was dismissive. Did not ask for any assistance and informed me this is why they don't like the app. I proceeded to leave. Guess they would rather take the food back to reserve or throw away. Very frustrating 😕

Frequently Asked Questions About Wendy's

Is Schertz Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for this Wendy's location in Schertz?

The drive-through is open from 6:30 AM to 1:00 AM Monday through Thursday and Sunday, and from 6:30 AM to 2:00 AM on Fridays and Saturdays.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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