Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about soggy fries and missing items.
Positive Staff Interactions
Some customers highlighted friendly and helpful staff members who provided good service, particularly mentioning individual employees.
Management Concerns
Several reviews pointed out issues with management, including poor handling of customer complaints and lack of oversight on staff behavior.
SB
S B
Dec 22, 2025
1.0
Placed a mobile including two hash browns on the app, drove away only to realize instead of the two hash browns i received one cookie. How do you mess that up? The app has nowhere to complain about service received
KR
Kaitlynn Ryleigh
Dec 13, 2025
2.0
this location is typically pretty standard for a McDonald’s however tonight’s experience left me feeling some kind of way. I ordered on the app for the drive thru and when I arrived they were taking orders in both lanes. I was left waiting at the speaker for at least 5 minutes while multiple cars were passing in the other lane. I pulled up to the window to the let them know I had a mobile order and no one was attending to the speaker. the girl at the window was very polite but parked us for our order which is understandable because we didn’t get to check in at the speaker. I ordered a hot n spicy and a few other items and my hot n spicy had onions on it. onions don’t even come on the mcchickens or any of the chicken items for that matter. I was very disappointed that my mouth was left tasting like onion after one bite and I wasnt able to enjoy my hot n spicy that I know and love :( I love a good McDonald’s run and unfortunately this time I was let down.
TP
Typhaney Parriott
Dec 13, 2025
5.0
I have seen great improvements at this location ever since the “ newer young African American “ man has been in charge! He works every aspect of this place , he makes sure customers request are handled. He smiles talks briefly but to the point and that’s how I like it! Promote him to an area trainer or something because when he’s there it runs so much better and I’ve been at this one for over 5 years now. Great job hiring him. The rest of the staff is better also 🤍🤎🤍🎄☃️can you please make a “ GRILLED” chicken wrap please and thank you
MT
marissa taylor
Dec 8, 2025
1.0
They are refusing to serve the Big Mac Grinch meal for some reason. When we politely asked why, the staff snapped at me "idk, do you want to talk to a manager" ... I was just asking no. So I ordered and told my husband. He decided to call to see if he could get clarification. Just seemed weird because they are still selling the standard Big Mac meals. The manager was extremely rude and snapped. We can understand it coming down from the management but the aggression when asking is uncalled for. If they were completely out of Big Macs it would be more understandable on why they weren't selling it as the Grinch meal.
The last time we tried to go to the location when they did the cups, we almost didn't get the cups. I ordered on the app, and did curbside. I checked my order after I got my food before I left and didn't have the cups. So I went inside and asked for them but received attitude at that time as well saying they were in the bag and I must have taken them out. Accusing me of trying to get extra. I literally left without them and had to call at a different shift so I could go back and actually get the cups.
So this is a consistent issue at the particular location. Definitely won't go back to this location after this.
DT
Dillon Taylor
Dec 8, 2025
1.0
Sent my wife to get lunch to be able to order the Grinch Big Mac meal (This item is not a online order only item) and she was told they COULD NOT do it so went in side and they still would not allow her to order the item. When calling in the manager on duty at 3:04ish was extremely rude in tone and attitude. Started off the call being agressive and stating there just following there bosses order's and would refuse to give me there name and would only advise to go to the online help website to get assistance for this issue. They stated they did not want to run out of big mac products cause they did not have the available products to meet the demands for people who wanted socks and big macs meals so would ONLY allow for people to order the 10 piece meal. Manager did hang up on me when Asking for there name and telling them there conduct did not need to come off the way it was. I hope who ever is leading this store reads this and works with there employees and sets better standards for this location cause regardless of the situation that level of treatment is terrible and I will be reaching out to corporate
What are the operating hours for McDonald's Schertz at 17480 I 35 N?
McDonald's Schertz is open 24 hours a day, 7 days a week.
Does McDonald's Schertz offer delivery services?
Yes, McDonald's Schertz offers delivery services 24/7, including same-day and no-contact delivery.
Can I use the drive-through service at McDonald's Schertz?
Yes, the drive-through at McDonald's Schertz is open 24 hours every day.
What payment options are accepted at McDonald's Schertz?
McDonald's Schertz accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there mobile apps available for ordering from McDonald's Schertz?
Yes, you can order via the McDonald's App available on both the Apple App Store and Google Play Store.
What services does McDonald's Schertz provide?
McDonald's Schertz provides drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi services.
Where exactly is McDonald's Schertz located?
McDonald's Schertz is located at 17480 I 35 N, Schertz, TX 78154, United States.
What nearby places can I visit before or after dining at McDonald's Schertz?
Nearby places include Lowe's Schertz hardware store, Blue Rhino Propane Exchange, Generations Federal Credit Union, and Filipinolicious restaurant, offering shopping, propane services, financial services, and diverse dining options respectively.
Is there a convenient store near McDonald's Schertz?
Yes, the Corner Store convenience store is located nearby for quick shopping needs.
Are there any entertainment or beauty services near McDonald's Schertz?
Yes, you can find Palm Beach Tan for tanning and skincare, Fantastic Sams Cut & Color for hair salons, and Family Leisure furniture store nearby for your beauty and leisure needs.