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McDonald's

3.6
(2107 reviews)

Business Details

21600 Ih-35 N, Schertz, TX
78108, United States
(830) 312-5322
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
21600 Ih-35 N, Schertz, TX
78108, United States

Hours

Reviews

3.6
2,107 reviews
5 stars
855
4 stars
449
3 stars
324
2 stars
143
1 star
336

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor customer service, including rude staff, long wait times, and frequent order mistakes.

Cleanliness

Several reviews mentioned dirty tables and unsanitary conditions, particularly in the dining area.

Food Quality

Customers experienced inconsistent food quality, with reports of cold or improperly prepared items.

Management Issues

Feedback indicated a lack of effective management and training, leading to disorganization and poor employee performance.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
  • MR
    Megan Russell
    Feb 22, 2026
    5.0
    Our sever was fantastic! I didn't catch his name. He was indulgent with me trying to get my nephew over his shyness. He's a real keeper!
  • FM
    Frank Murray
    Feb 20, 2026
    3.0
    This is a recently renovated McDonald's. It looks great inside. Everything fresh and new. Unfortunately, it was hard to find a clean table. No one came to the registry even if you called out to them. They burned the bun and meat of the deluxe chicken sandwich and served it anyway. Great potential here.
  • KS
    Kitzie Smith
    Feb 5, 2026
    1.0
    I pulled up to the drive thru & ordered a value meal, with coffee & an extra hash brown. They asked if I wanted to round up & I said yes. I paid at the window, said I didn’t need my receipt & pulled up to the window only to be handed coffee with a bag that had 1 hash brown. I sat there until she realized I wasn’t leaving & told her what I ordered and of course I didn’t have the receipt. They came back & said that’s all I ordered. So I paid for the breakfast sandwich, waited for it & then she hands it to me. I said I still need the 2 hashbrowns. I was asked to pull up to the 3rd window to wait. He handed it to me & I asked for ketchup. He walks off irritated & I hear them with raised voices & the girl saying loudly “I asked her if she wanted some & she said no”. They left that window open for me to hear. First of all the whole situation was frustrating, it wasn’t a complex order & absolutely horrible customer service. I’ll think twice about coming back & I rarely eat fast food but was running late this morning.
  • PP
    Pac
    Jan 28, 2026
    1.0
    Beware- Choose any other McDonald’s, but this one. Unless you enjoy sitting in a parking space for 20-25 minutes for your food, I would stay away from this location. I live minutes away and intentionally drive to a further location.
  • CA
    Cecilia Alonzo
    Jan 24, 2026
    1.0
    Kids in the drive thru need more customer service training/coaching.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Schertz, TX?

McDonald's Schertz location is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery?

Yes, delivery is available 24/7 with options including same day and no-contact delivery.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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