McDonald's

3.6
2093 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
21600 Ih-35 N, Schertz, TX
78108, United States

Hours

Reviews

3.6
2,093 reviews
5 stars
848
4 stars
448
3 stars
323
2 stars
141
1 star
333

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor customer service, including rude staff, long wait times, and incorrect orders.

Speed of Service

Many reviews highlighted extremely slow service, particularly in the drive-thru, with waits often exceeding 20-30 minutes.

Food Quality

There were numerous complaints about food quality, including cold or improperly prepared items, and missing components in orders.

Staff Attitude

Several customers noted a lack of enthusiasm and professionalism among staff, contributing to a negative dining experience.

Cleanliness

Some reviews mentioned cleanliness issues, particularly in the dining area and with food presentation.
  • MM
    Maria melvea
    Dec 31, 2025
    1.0
    Adriana the manager is very rude to her workers, I hear her from where you order. She would not leave this young lady alone about needing to use her manners.
  • SS
    Secret Shopper
    Dec 30, 2025
    1.0
    Adriana the manager does not know how to park cars or talk to customers. Do not ever let them park you. They will forget about you then say all the meals are made to order even though the entire drive through was in and out in minutes. Pendeja guay!
  • BR
    Bryan Rodriguez
    Dec 16, 2025
    3.0
    The morose young lady that works overnights has an awful attitude. Avoid this one if you're going late night.
  • IS
    Issa Si
    Dec 4, 2025
    1.0
    Terrible Customer Service. If you run out of items for a limited time meal, you should let your customers know that instead of charging them the up charge and not saying anything. Very disappointed, also couldn’t get a refund or anything since they ran out of printing paper for receipts.
  • BL
    Bryan Layton
    Nov 26, 2025
    1.0
    I’m honestly shocked at how consistently terrible this McDonald’s is. Every single time I come here, something goes wrong. It’s never just one mistake — it’s every visit. My orders are missing sauces, missing sandwiches, or the food is made wrong. It doesn’t matter how simple the order is, they still manage to mess it up. The drive-thru speaker barely works, so half the time they can’t even hear me. And instead of trying to communicate, the employees rush through the interaction with zero effort, zero tone, and zero interest in the customer. It feels like I’m talking to people who don’t want to be there and don’t care about doing even the basics of their job. The speed is just as bad. Even when I walk inside and order something simple, it takes at least 20 minutes. For a “fast food” place, this location runs slower than a sit-down restaurant, and the quality is worse. Staff bring food out with no greeting, no confirmation, no customer service at all — just shoving the bag toward you and walking away. Half the time, it isn’t even the right order. This location is by far one of the most disorganized and unprofessional McDonald’s I’ve ever been to. The service is slow, the employees are careless, and the mistakes are constant. Management seriously needs to step in, because the way this place operates right now is unacceptable.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Schertz, TX?

McDonald's Schertz location is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery?

Yes, delivery is available 24/7 with options including same day and no-contact delivery.