Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor customer service, including rude staff, long wait times, and frequent order mistakes.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions, particularly in the dining area.
Food Quality
Customers experienced inconsistent food quality, with reports of cold or improperly prepared items.
Management Issues
Feedback indicated a lack of effective management and training, leading to disorganization and poor employee performance.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
MR
Megan Russell
Feb 22, 2026
5.0
Our sever was fantastic! I didn't catch his name. He was indulgent with me trying to get my nephew over his shyness. He's a real keeper!
FM
Frank Murray
Feb 20, 2026
3.0
This is a recently renovated McDonald's. It looks great inside. Everything fresh and new.
Unfortunately, it was hard to find a clean table. No one came to the registry even if you called out to them. They burned the bun and meat of the deluxe chicken sandwich and served it anyway.
Great potential here.
KS
Kitzie Smith
Feb 5, 2026
1.0
I pulled up to the drive thru & ordered a value meal, with coffee & an extra hash brown. They asked if I wanted to round up & I said yes. I paid at the window, said I didn’t need my receipt & pulled up to the window only to be handed coffee with a bag that had 1 hash brown. I sat there until she realized I wasn’t leaving & told her what I ordered and of course I didn’t have the receipt. They came back & said that’s all I ordered. So I paid for the breakfast sandwich, waited for it & then she hands it to me. I said I still need the 2 hashbrowns. I was asked to pull up to the 3rd window to wait. He handed it to me & I asked for ketchup. He walks off irritated & I hear them with raised voices & the girl saying loudly “I asked her if she wanted some & she said no”. They left that window open for me to hear. First of all the whole situation was frustrating, it wasn’t a complex order & absolutely horrible customer service. I’ll think twice about coming back & I rarely eat fast food but was running late this morning.
PP
Pac
Jan 28, 2026
1.0
Beware- Choose any other McDonald’s, but this one. Unless you enjoy sitting in a parking space for 20-25 minutes for your food, I would stay away from this location. I live minutes away and intentionally drive to a further location.
CA
Cecilia Alonzo
Jan 24, 2026
1.0
Kids in the drive thru need more customer service training/coaching.