McDonald's

3.6
2078 reviews
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Business Details

21600 Ih-35 N, Schertz, TX
78108, United States
(830) 312-5322
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
21600 Ih-35 N, Schertz, TX
78108, United States

Hours

Reviews

3.6
2,078 reviews
5 stars
844
4 stars
445
3 stars
321
2 stars
141
1 star
327

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

The quality of food was inconsistent, with many complaints about cold or improperly prepared items.

Atmosphere

The restaurant's atmosphere was noted as welcoming by some, but many reviews highlighted disorganization and a lack of cleanliness.

Staff Attitude

Several reviews mentioned unfriendly or uninterested staff, impacting the overall customer experience.

Drive-Thru Efficiency

The drive-thru was often criticized for being extremely slow, with many customers experiencing significant delays.
  • DP
    David P
    Nov 13, 2025
    1.0
    Hands down, the most incompetent personnel or management I’ve ever seen. They’ll leave you waiting for minutes before the answer the drive through despite there being no customers. Always getting the order wrong or taking extremely long for standard orders. Just now, I ordered a sausage, egg and cheese biscuit and they hand me a COLD McGriddle. This type of stupidity is a daily. Avoid this location. Their new manager must be Nico Harrison
  • FJ
    Frances Jones
    Nov 1, 2025
    4.0
    Connor did a great job. Even tho it was busy. Very hardworking young man
  • MM
    mmtmooshi_
    Oct 19, 2025
    1.0
    Horrible! Multiple times I have missing items. Crew needs to do better at checking bags to make sure everything is included.
  • PT
    Paul Trevi
    Oct 13, 2025
    2.0
    Been waiting in a full line for 20 minutes. Cars have not moved. Literally 20 minutes. Wow, it's Sunday the 11th of Oct. If anyone cares.
  • BB
    Braulio
    Oct 10, 2025
    5.0
    The atmosphere here is incredibly striking the moment you walk in — you can instantly feel the welcoming energy and warm aura of the staff. Coming from a smaller city, I was genuinely impressed by how much care and enthusiasm everyone here puts into their work. This location goes above and beyond; it’s a clear reflection of a team that truly takes pride in what they do. A huge thank-you to Vanessa de Melo for leading the reviews forward and setting such a great tone with her professionalism, to Adriana for her excellent performance and her persuasive charm (she convinced me to get two apple pies instead of one 😄), and to Kayla for her sweet, compassionate energy that makes the whole place feel friendly and genuine. And special thanks to Vanessa and Kayla again for showing me the website where they get their lapel pins — that absolutely made my day! I’d been curious for a while, and I’m so happy they took the time to share that with me. It’s rare to find this level of service and kindness in fast food — this McDonald’s truly stands out as one of the best I’ve ever visited.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Schertz, TX?

McDonald's Schertz location is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery?

Yes, delivery is available 24/7 with options including same day and no-contact delivery.