Subway

3.8
289 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Santa Fe Subway® Restaurant at 12496 Hwy 6 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
12496 Hwy 6, Santa Fe, TX
77510, United States

Hours

Reviews

3.8
289 reviews
5 stars
142
4 stars
61
3 stars
31
2 stars
8
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful.

Food Quality

Many customers reported issues with food quality, including incorrect orders, lack of toppings, and stale bread.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty restrooms and overall cleanliness of the restaurant.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Staff Training

A lack of proper training among staff was noted, resulting in poor service and mistakes in order preparation.
  • LW
    Lauren worley
    Oct 30, 2025
    1.0
    Multiple times that I have been to the Santa Fe subway they say they are on an olive shortage. They say only 8 can go on a foot long. You cannot pay for extra or ask for more they say. When I spoke with a couple other subway locations there is no olive shortage. Go to the one in Dickinson and they will load you up. I don’t know if Santa Fe is being stingey or what because it doesn’t come out of their pockets.
  • BH
    Britnie Hayes
    Oct 23, 2025
    1.0
    After writing this I went through the reviews and people have bugs in their food. The sandwich maker, Sandy refused to give me more than 6 olives. I told her no one has ever told me I can’t have extra olives all the years I’ve ordered my sandwich this exact way, no lettuce, no other veggies, just pickles, banana peppers and extra olives. We call it the Juli in my family. This upset Sandy that I like my sandwich this way. When I asked for oil and vinegar she purposely over poured the vinegar. My sandwich wasn’t edible when I got home and I had to throw it out. Worst experience I’ve ever had at subway. I was going to this location 3 to 4 times a week for my autistic daughter who enjoys the same food the same way for months at a time. We will be driving away if we see Sandy working. Too many people need a job to act this way and have zero customer service. She was to busy speaking with her coworker and didn’t even greet us then ruined my lunch. I would avoid this subway during the day. The boys in the evening time do a great job. I’d just like to know how many pieces of lettuce my daughter is allowed when Sandy is working? I did mention I didn’t mind paying for my extra olives. I just wanted a few more.
  • BB
    Butterfly13 “Butterfly13”
    Sep 17, 2025
    1.0
    Absolutely disgusting rude customer service and the sandwich was a very expensive bread sandwich. The manager came out and snickered when I asked why they didn't put any toppings on my sandwich. The other female laughed and said all I did is put the meat and the guy who made the sandwich had attitude evan though I tipped him. I showed them the horrible sandwich and said it has no toppings like the photos they have posted up on the wall. The ladies laughed and one said we'll its not supposed to look like the photos they advertise. And she said this is how the manager wants it and that's the way it is. Im trying to figure out how to post the photo. So I will not waste anymore hard earned money on bad energy that translates into the food at this place. This subway use to be excellent. Sadly this is the worst subway I have ever been too unless they change management and value people over skimping. I was wondering why the lady manager was standing there with attitude while the guy made the sandwich. I realized why when I got my sandwich.
  • JC
    Jim Cardona
    Aug 27, 2025
    3.0
    It was ok
  • DG
    David Gibbs
    Aug 12, 2025
    5.0
    Came in and immediately was directed towards my food, and when they didn't have lids they were quick to get me and my sister one.

Frequently Asked Questions About Subway

What are the operating hours for Subway at 12496 Hwy 6, Santa Fe, TX?

Subway is open every day from 9:00 AM to 11:00 PM.

What types of meals does Subway at 12496 Hwy 6 serve?

This Subway location serves breakfast, lunch, and dinner.