McDonald's

3.9
1078 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12400 Hwy 6, Santa Fe, TX
77510, United States

Hours

Reviews

3.9
1,060 reviews
5 stars
486
4 stars
235
3 stars
162
2 stars
61
1 star
116

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and a lack of attention to special requests.

Service Quality

Feedback varied widely, with some praising friendly staff while others noted rude or inattentive service.

Food Quality

While some customers enjoyed hot and fresh food, others complained about cold, soggy fries and poor food preparation.

Cleanliness

The restaurant received mixed reviews on cleanliness, with some praising the cleanliness while others reported unsanitary conditions.

Management Response

Several reviews highlighted poor management and lack of accountability for mistakes, though some praised individual managers for their efforts.
  • PF
    Peggy Friesen
    5 days ago
    1.0
    Hadn't eaten all day, was really hungry, got home from work & wanted cheeseburger & fries. When I got my food & opened it there was not 1 speck of meat anywhere on the burgers. Was really pissed!!
  • JS
    Jason Sifuentes
    Nov 6, 2025
    1.0
    Can never go to this place without them forgetting something from my order. I asked fore the corporate number this time because this happens way too often and you could tell the employee was rattling around the phone to make it static to where you couldn't hear her say the number. Completely ridiculous. I am getting to where I would rather go anywhere else to get fast food than this McDonalds.
  • TR
    Troy Richards
    Nov 2, 2025
    5.0
    It is a McDonald's, but the small town, no one is a stranger mentality, makes this one stand out!
  • DZ
    Dug Z
    Oct 27, 2025
    5.0
    Fast , hot , order was correct
  • MP
    Meow j Patton
    Oct 22, 2025
    3.0
    Is ok is just I buy A sandwich was prepared with ketchup, mayonnaise, and pickles despite a clear request for NO ketchup, NO mayonnaise, and especially NO pickles. * My brother's 10-piece Chicken McNuggets was missing four pieces, as he only received six nuggets. This resulted in an inedible order and missing food. I am very disappointed with the lack of attention to detail and request a full refund or a voucher to cover the incorrect

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's Santa Fe, TX location?

This McDonald's location operates every day from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays for drive-thru service.

Does McDonald's Santa Fe offer drive-thru service?

Yes, this McDonald's has a drive-thru open from 5:00 AM to 11:00 PM daily, with Friday and Saturday hours extended to midnight.