Service Speed
Customers frequently reported long wait times for orders, often exceeding 30 minutes, with some experiencing delays of over an hour.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer dissatisfaction.
Staff Attitude
While some customers praised individual staff members for their friendliness, others reported rude behavior and unprofessionalism from management.
Food Quality
Several reviews mentioned that food was often cold, poorly prepared, or not up to Sonic's usual standards, with specific complaints about burgers and shakes.
Location Management
Customers expressed concerns about the overall management and staffing of the location, suggesting it may be understaffed and in need of better oversight.