Jimmy John's

3.7
215 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1290 Wonder World Dr, San Marcos, TX
78666, United States

Hours

Reviews

3.7
215 reviews
5 stars
102
4 stars
39
3 stars
21
2 stars
11
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates inconsistent customer service, with some employees being friendly and helpful while others display rudeness and lack of attention.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong sandwiches, leading to frustration.

Wait Times

Numerous reviews mention long wait times for both in-store and delivery orders, often exceeding acceptable limits.

Food Quality

While many customers enjoy the sandwiches, there are complaints about portion sizes and the freshness of ingredients, particularly the bread.

Cleanliness

Some reviews highlight cleanliness in the establishment, while others mention unsanitary conditions and issues with food preparation.
  • SW
    Sly woynowski
    5 days ago
    5.0
    First time here and the staff was amazingly freindly! Food was delicious and for 1$ more i got a drink and chips. Great experience all around. Thank y'all!
  • TT
    Theda Tolles
    Nov 9, 2025
    5.0
    Everyone is so friendly and you definitely get what you pay for, enjoy their food it's excellent everytime
  • JF
    Joshua Freeman
    Oct 19, 2025
    5.0
    I came into the store on Saturday night right before they closed and there were 2 ladies there. The one who took my order was very nice and helpful since I had never been here before and she made conversation and made me feel welcomed even though I came in so late. The other lady made my sandwich and it was really fast and when I got home the sandwich was made perfectly! The best customer service experience I have ever had! Will definitely be coming back!
  • MG
    Mr. Grinch
    Oct 17, 2025
    5.0
    Had to delete my 1 star review and upgrade to a 5 star! I had an unresolved issue with a previous order, but thankfully new management has since taken over. I had the pleasure of dealing with Sam. Sam took matters into her own hands and resolved the issue effectively and efficiently. I am looking forward to many more future visits, if this is the kind of customer service I can look forward to. Thank you, Sam! Jimmy John’s, you have a great leader in your store.
  • MH
    Madison Houchin
    Sep 16, 2025
    3.0
    I don't know why it's acceptable for us to wait 20-30* minutes* for an order placed through the app. We literally live across the street but we wait* like ten minutes so it will be for sure ready right ? They don't start it until we walk in. .. then the 20/30 min wait for TWO sandwiches. While 3 separate customers walk in and grab their orders placed ahead of time. Weve never been rude or placed and crazy orders. In fact we used to work at Firehouse subs when it was good. We know how it should work. A 20/30 min wait time is unacceptable.