Business Details
About
Mexican Restaurant
Chipotle San Marcos is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
606 reviews
5 stars
278
4 stars
118
3 stars
59
2 stars
36
1 star
115
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff displaying rudeness, lack of urgency, and unprofessional behavior.
Food Quality
Customers frequently reported issues with food freshness, including overcooked rice, stale chips, and missing ingredients.
Cleanliness
The restaurant was often described as dirty, with unclean tables and a messy dining area, contributing to a negative dining experience.
Portion Sizes
Many customers expressed dissatisfaction with small portion sizes, particularly for online orders, leading to frustration and complaints.
Management Issues
Several reviews indicated a need for better management oversight, as operational inefficiencies and staff attitudes were noted as recurring problems.
- MHMarelin Hernandez5 days ago1.0I have never been charged for a side of sour cream. I spoke to customer service and they said they aren’t suppose to. Be aware of the greed this chiplote has.
- NAnora allender5 days ago4.0I had forgotten my card when I got there and the two people behind the counter were very sweet and held my food for me so I could run home and get it. The guy (I forgot to get his name I’m so sorry!) was helpful at suggesting items on the menu because I don’t eat here often. I would take one star off because of the price tho I knew that coming in. Overall very nice experience!
- KSKamilla SolanoJan 3, 20261.0I am allergic to cilantro, but I understand that sometimes the plain white rice isn’t always available since it gets mixed. I always ask “is there any plain white rice available?” of course, there’s not problem if there isn’t, but the this one guy i’m not sure if his name is kayden or something, not too sure, always has an attitude when his coworkers ask. Twice has he given a stink face and said “uh no”. (he was on cook today). The girl helping was sweet but he needs to fix his attitude.
- CEChris ElliottDec 18, 20251.0Step it up, Chipotle… you’re better than this! San Marcos, Texas, Chipotle off LBJ Drive, Thursday, Dec 18th, 5:02 PM. First off, the place looked like it was closed from the outside. When we walked in, the staff was friendly enough, but they took their time getting to me. It seemed like they were all tired or burnt out—possibly due to poor [management/staffing]? The vegetables on the line looked pretty beaten up, though the guy serving me was nice and grabbed some fresh veggies from the back. Overall, it just felt like they weren’t on their game, almost sad. The outside tables clearly hadn’t been washed for a while. I’m not usually a clean freak—I was just taking my 8 year old grandson out for a nice meal—but this is probably the last time he and I will visit. The photo shows how much dirt came off the table after I cleaned it myself. The place needs good energy and help. As a side note, I tried to make a review on Chipotle’s website by using their AI engine—that thing couldn’t help me! Take a look at the screengrab; this is a corporate problem. UPDATE: Chipotle Corp responded FAST. This is what I got: “Please get in touch with us at https://www.chipotle.com/contact-” But unfortunately, it’s puff—the contact link goes nowhere. It’s not a complete link! So, corporate messed this up, and the shit rolls downhill to the employees! Is Chipotle’s model cracking? Is corporate pushing customer promos and perks to employees while the employees are stuck with immediate, day-to-day frustrations they can’t fix? Was my experience isolated, or is it really just a wider disconnect between corporate’s future-facing incentives and the day-to-day pain employees feel? Why was my local store experience so broken? These are my opinions! My hope—Chipotle, we need you. Your food was great, and your employees were superstars! Please come back! I can only speak for that one store in San Marcos on LBJ Drive. I have not been to other stores so I don’t know. Chris E.
- JMJames McKeeNov 15, 20251.0Terrible, pathetic portions and an outright refusal to replace the food or refund my money. If you need to eat here order it in person because if you order it online they will screw you on the portions. Why? Because they know you probably won't go down there and even if you do... They tell you to call customer service... They have it all figured out.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in San Marcos offer?
Chipotle San Marcos offers customizable Mexican menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the operating hours of Chipotle Mexican Grill in San Marcos?
Chipotle San Marcos is open daily from 10:45 AM to 11:00 PM.
Where is the Chipotle Mexican Grill located in San Marcos?
It is located at 401 N LBJ Dr, San Marcos, TX 78666, at the base of Texas State or across the street from Jack in the Box.
Does Chipotle Mexican Grill in San Marcos offer pickup and delivery services?
Yes, Chipotle in San Marcos provides in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill San Marcos?
You can order online through their website at https://order.chipotle.com/ or via their mobile app available on the App Store.
What payment methods are accepted at Chipotle Mexican Grill in San Marcos?
Chipotle accepts credit cards and offers gift cards as payment options.
Is Chipotle Mexican Grill in San Marcos welcoming to the LGBTQ community?
Yes, the San Marcos Chipotle location welcomes LGBTQ customers.
Are there any nearby dining options near Chipotle Mexican Grill in San Marcos?
Yes, nearby dining options include Baskin-Robbins for desserts, Italian Garden for Italian cuisine, and Taco Bell for fast-food Mexican dishes.
What are some nearby places a customer can visit before or after dining at Chipotle in San Marcos?
Customers can visit Texas State University at the Center for International Studies nearby, or enjoy sweets at Baskin-Robbins close to the restaurant.
How can a customer find Chipotle Mexican Grill in San Marcos using nearby landmarks or transit points?
The restaurant is located at the base of Texas State University and directly across the street from Jack in the Box, making it easy to find in San Marcos.