Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in San Juan, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 207 West Fm 495 for the ultimate SONIC experience!
Location
Hours
Reviews
4.2
434 reviews
5 stars
292
4 stars
62
3 stars
21
2 stars
9
1 star
50
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and rude staff interactions, indicating a need for better employee training and management oversight.
Food Quality
Mixed reviews on food quality, with some customers enjoying their meals while others complained about cold, burnt, or improperly prepared items.
Positive Experiences
Despite the issues, several customers praised the friendly service and enjoyed specific menu items, highlighting that some visits were satisfactory.
Cleanliness Concerns
Some reviews mentioned unsanitary conditions and poor hygiene practices, which negatively impacted customer experiences.
- MDMr DaveDec 12, 20251.0Order two simple things and still managed to mess up my orders.
- DCDevin ChadwickDec 3, 20251.0The employees appear noticeably stressed and may not be receiving adequate training. These concerns point to broader leadership issues—from the franchisee level to general management. The facility also exhibits signs of poor oversight, including the presence of flies, inconsistent food quality, and low employee morale. At this point, the operation resembles a business that remains open out of obligation rather than a commitment to quality. As a business owner myself, it is evident when an owner maintains a location solely for tax or real estate purposes. In such cases, they are no longer truly invested in the SONIC brand or the food service industry. I thought maybe it was just me, but this place honestly is a constant problem.
- MRMayoli RodriguezNov 30, 20251.0I went by drive tru and first the time to get the food was forever when itt looked empty, I got home and there was food missing called back and the person insisted she put the food in the bag, I’m not going to lie about not getting my food when I hardly go here due to it not being near my hose and tbh the service hasn’t been great the times I’ve gone, please train your employees better customer service and for next time let them know they don’t argue with the customer very unsatisfied
- RJRoberto Cortez JrNov 23, 20251.0Went through the drive thru because all I was going to order was a drink and they never answered So I drove up to the window and the girl at the window was rude and handed the drink to me rudely as well. it wasn’t busy and there was no cars parked so it wasn’t like she was in a rush. This happened at 3 pm with the chubby lady at the window. Should have gotten her name and made a complaint to management
- LOLiz OOct 20, 20251.0Says they open at 7 AM, but at 7:10 AM you will drive up and all the lights are off save the trip and go to Sonic on Jackson in McAllen