McDonald's

2.6
346 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
3701 N Raul Longoria Rd, San Juan, TX
78589, United States

Hours

Reviews

2.6
346 reviews
5 stars
100
4 stars
27
3 stars
20
2 stars
17
1 star
182

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, often exceeding 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, including missing items and wrong food.

Staff Behavior

Numerous complaints were made about rude and unprofessional staff, with reports of employees being inattentive and dismissive.

Food Quality

Several customers noted that the food was often cold, poorly prepared, or unsatisfactory, including raw items.

Management Issues

Reviews indicated a lack of effective management, with complaints about disorganization and unhelpful responses from management.
  • NN
    NR
    2 days ago
    1.0
    11/22/2025 around 4pm .Worst McDonald's ever, employee on drive thru has no manners not trained properly . Speaks to you like if he's being forced to work the drive thru. Had me waiting 20+ minutes thru 3rd window. When I finally walked inside store and ask for a refund. Female Manager Cey Rodriguez couldn't figure out my refund, giving me only back portion of my purchase, when I corrected her she kept sending back her employee saying that she had given me the correct refund. Talk to her employee doing the math of purchase, he quickly figured it out and said I was correct. He went back and forth with manager and manager refuse to give me my exact refund , which was 4 dollars short. Finally got fed up with her attitude and walk out of the store. Never again, never again,never again!😡🤬
  • VS
    Vanessa Sanchez
    Nov 15, 2025
    1.0
    Very bad service took so long to get my order (25min)in drive thru you could only see the employees playing @ and you wave them down and they pretend they don't see you wouldn't be going back to this McDonald's
  • JM
    Jlee M
    Nov 14, 2025
    1.0
    I went to McDonalds with a famil member for a quick quick breakfast before an appointment. The employee was just rushing on taking our orders despite the McDonalds being empty, we were ordering through drive-thru. My order was fine, it was my family member's order that got messed up. She ordered the bacon and egg biscuit combo, it was the #5 in the menu order. They gave her undercooked pancakes, a patty, a biscuit, a piece of undercooked egg, and her vanilla iced coffee had no vanilla in it. We didn't have time to go into the McDonalds and correct the order, so we had to go. But I don't recommend going to this McDonalds in particular if that's how the service is and how they'd willingly give us a meal after also making us wait at the parking lot.
  • SH
    Sabrina Hinojosa
    Nov 3, 2025
    1.0
    Terrible got a number 3 said it more than 4 times through the drive thru then to the window lady because they somehow already forgot my order going to the second window and give me not what I ordered ..cheese is some cold too
  • IT
    Irving Trujillo
    Nov 2, 2025
    1.0
    Horrible service. They gave me the ice cream and took 20+ minutes to have my food ready. The manager refused to swap my ice cream, so now I have to take melted ice cream to my kids.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's location is open 24 hours a day, 7 days a week.

Is the drive-through service available all day at this McDonald's?

Yes, the drive-through is open 24/7 every day at this McDonald's.