McDonald's

2.6
366 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
3701 N Raul Longoria Rd, San Juan, TX
78589, United States

Hours

Reviews

2.6
366 reviews
5 stars
104
4 stars
32
3 stars
22
2 stars
17
1 star
191

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-30 minutes, even when the restaurant was not busy.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Staff Attitude

Feedback indicated that many employees displayed unprofessional behavior, including rudeness and lack of customer service skills.

Management Issues

Many customers blamed poor management for the ongoing service problems, suggesting a need for better oversight and training.

Food Quality

Several reviews mentioned cold or poorly prepared food, contributing to an overall negative dining experience.
  • ZL
    Ziancs Llm
    Dec 29, 2025
    3.0
    Atp its got to be management ever since this store opened, service is ALWAYS slow. Expect to wait 10 minutes if you order anything other than breakfast or just 1 or 2 items.If you get any sort of combo expect to wait.
  • ZL
    Zaida Lopez
    Dec 22, 2025
    1.0
    Pesimo servicio! Fui a esta hora y primero olvidaron darme las sodas , me regrese por ellas... Pedi 2 big Mac y solo me las dieron asi ! Es encerio? Son las 12:43 am ya no me quise regresar ya seria ir dos veces creo no es justo volver a regresarme! Solo el pan y carne....
  • PR
    Pricila Rubio
    Dec 21, 2025
    1.0
    First time using my delivery my order is not complete. I called store they told me they don’t have a history of my order, they couldn’t give me a refund and told me to contact DoorDash. When I asked why worker said again very rudely that she can’t find my order.
  • MM
    Myyra
    Dec 19, 2025
    1.0
    Order was wrong they couldn’t even put the cheese or tomato in my deluxe chicken sandwich and it clearly says it on the sticker they put on the box i call the location and no answer if i could put 0 stars i would
  • RM
    Ricardo Mendoza
    Dec 16, 2025
    1.0
    Long wait time to get my food, I was their for about 15min before I left. I ordered 2 McChickens Plus when I was waiting I noticed about 3 customers complaining that they had been waiting for their order for over 25min. And Management didn't seem to care and brushed them off. So after seeing that I did not want to wait and decided to take my loss and go else where. The other McDonald's down the street had my order out in about 6min.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's location is open 24 hours a day, 7 days a week.

Is the drive-through service available all day at this McDonald's?

Yes, the drive-through is open 24/7 every day at this McDonald's.