Sonic Drive-In

Reviews

• NF

  nayddia F

  2 days ago
  1.0
  Placed a DoorDash order from Sonic and when our food arrived, a kids meal grilled cheese was missing from the bag. We checked the receipt to confirm and contacted both DoorDash and the store. When we called Sonic we spoke with Veronica, and the experience was extremely disappointing. She was unprofessional and rude, and instead of trying to help or even offering a simple apology, she repeatedly just said, “I put it in the bag,” over and over without actually listening or having a normal conversation. I asked to speak to a manager and was told one wasn’t on duty. When I asked for contact information, she refused. I stayed on the phone and suddenly she was able to reach a manager in less than a minute, which made that even more frustrating. Still, there was NO apology or effort to resolve the situation Customer service like this is unacceptable. Mistakes happen, but how you handle them matters and this was handled very poorly….
• VS

  Vi SG

  2 days ago
  1.0
  The cashier with the front black tooth is incredibly rude. It's nobody's fault you hate your job. You chose it.
• AG

  Art Gonzales

  4 days ago
  2.0
  I tried ordering two slushes on their app and it wouldn’t go through. So, I asked nicely if they would honor the discount since it was a technical error. They didn’t. I paid $12 for two slushes when it could have been $6. I get it is an online discount but you can’t tell me they don’t have a button they could have pressed to give me the discount… It wasn’t MY fault. That manager needs a lesson in customer retention. I worked in food and bev 20 years, and customer retention is key.
• W7

  Winner 7

  Apr 10, 2026
  5.0
  Aiden was so respectful and helpful when it came to issues with our mobile app, he took a picture of our order and made sure it was correct before handing it over. Kid needs a raise! Love the positivity.
• SA

  Sherry Ahmad

  Apr 5, 2026
  3.0
  If you like a "blackberry" slush, don't go here. I tried to get one twice and both times I got some lite pink looking slush, definitely not BLACKberry. I wonder who orders the syrups? Or if blackberry is no longer a dark color? Service was fast though, I'll give credit for that!