Wingstop

Reviews

• JL

  Jason LEBLANC

  Feb 20, 2026
  2.0
  Just went to get wings on tonight and I noticed they were getting slammed. I wasn’t even looked at for 20 mins. I approached the worker in the front and smiled I asked her if my pickup order and she said nothing and just got it. I proceeded to tell her your are doing good job and she gave me snarky look with a thumbs up. I will never go here again. I was trying to show kindness and was treated with disrespect. If that’s how you treat your customers no should go there
• LM

  Lo M

  Feb 15, 2026
  1.0
  Disgusted by the practices of this location. I attempted to call this location directly to notify them that they forgot the corn I ordered and paid extra for. The call would ring different amount of seconds to minutes then would hang up. Appeared that the staff and management did not want to accept orders or hear any concerns. This is the third time from this location that I have gotten the wrong order or missing items. It appears that further training is needed for attentiveness to orders and phone system and practices needs improvement.
• JV

  Josue Vallejo

  Feb 9, 2026
  1.0
  I’m assuming it’s just this places problem. Had an order, all boneless, they gave me all Classic and missed my two Drinks. I called, was patient because Super Bowl, told me they could have it remande by 7pm. Called, said they could have it remade by 8pm. Called at 8pm, said they could have it remade in 40mins. Each time I called they said they needed me to repeat my order so they could reprint. Told the lady I wanted a refund she said okay and hung up. Called the next when they opened, asked if they could remake it for that day by 2pm. Gave them my whole order again, called before 2, asked me what was my order so they could remake it, all while Laughing in the background. Asked for a refund, guess they gave the phone to a manager but said he could remake it now. I’m done wasting my time with this particular wingstop, asked for my refund. Will be contacting headquarters Edit: they still haven’t issued my refund and it’s been more than 2-3 business days.
• NT

  Nikki Trevino

  Feb 8, 2026
  1.0
  Update: 2/11: I just stopped by to request my refund and they can't process refunds because there is no "actual" manager on duty. Their words, not mine. A manager won't reportedly be in until tomorrow. So if you were planning on stopping by today and immediately getting your refund, don't waste your time and drive there. I recommend you call them and ask them to add you to their list their building. Feedback for management to hand over to corporate. Wing Stop needs to do something about their online ordering system and have more accurate pick up times or disable new orders when they are backlogged. I understand it's the super bowl, so I was expecting it to be busy. But thats why we ordered ahead of time, like everyone we saw in the restaurant tonight. If the online system was accurate and had said the earliest your order can be ready is 9pm, I would have never ordered and wasted time going over there. Also, I agree with the other review, making people go back tomorrow to get their refunds is ridiculous. That's definitely not considerate of people's time. I hope Wing Stop is taking care of their employees because it was a madhouse in there, and I'm sure they had to deal with a lot of angry people. Upper management, leadership, and corporate, do better.
• DV

  Danny Villasana

  Feb 8, 2026
  1.0
  Update- It’s funny they send a link to enter your concerns and ask if you would like to speak to someone regarding your experience. I have yet to hear back from anyone.. I know they are busy fielding other concerns but why ask if it’s not going to happen. Maybe they are waiting to see if you have had time to calm down before they call you back. I don’t know.. I returned to the Wingstop for my refund. I was told that it would be a 3 to 5 business days for my to receive my refund. I then told him “not only did I order my order 3 days in advance and didn’t get my order but now I have to wait another 3 to 5 business days.” I’m sorry but that wasn’t going to happen. I refused and insisted on receiving my refund immediately. The store manager said no. I requested to speak to an Area Manager, Regional Manager or Franchise Owner. I was not leaving without my refund. As a last effort the store manager offered to remake my order. Why would I want a large order of wings when I don’t have the guests to eat them????? Really why would someone think that was an option? My response was “NO”. After going back and forth for another 5 to 6 minutes the store manager knew I was going to leave without my refund. Then miraculously he was able to give me my refund. My problem is still that their order ahead on-line system is garbage!!!! This is ridiculous!!! Why do they have an order ahead feature??? Order my wings on Wednesday to avoid any problems or issues for Super Bowl Sunday… paid and received a confirmation for a pickup at 430 pm. Arrive early and was told that my order in the queue was 89 and that was going to a minimum of an hour to receive my preorder. Folks that place an order an hour ago were getting their orders before ours. How does that happen. Instead of missing the game I told them to cancel my order and give me a refund. They then told me to come back tomorrow to receive my refund because they were too busy to do that. ARE YOU FREAKING kidding me???? Take down your internet ordering system if you can’t prioritize those orders. Ended up eating dips and chips THANKS Wing Stop for such great service!!!

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