Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop San Antonio 1604 and Bandera. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
3.6
454 reviews
5 stars
215
4 stars
73
3 stars
37
2 stars
25
1 star
104
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rude interactions and poor management.
Food Quality
While many customers enjoyed the wings and fries, there were numerous complaints about food being overcooked, lacking seasoning, or served cold.
Order Accuracy
Several reviews highlighted issues with incorrect orders, missing items, and poor communication regarding order status.
Cleanliness
Concerns were raised about cleanliness, including reports of roaches in the dining area, which negatively impacted customer experiences.
Payment Issues
The refusal to accept cash payments frustrated many customers, leading to dissatisfaction with the business practices.
- JSJulie SewellDec 27, 20255.0We were a large group that arrived an hour before closing... We received friendly service, hot food and we're allowed to pull tables together... What more can you ask for. 👍🏻
- JPJose ponceNov 28, 20255.0Aside from all the delivery people in there they’re pretty quick with my order since I was a walk-in
- DMD. MooreNov 1, 20255.0The only wingstop that consistently puts seasoning on Cajun wings. Definitely one of the best wingstops in this city
- SSshakiaSep 26, 20251.0We decided to just grab some fries from here on a friday. We ordered 3 servings. when my husband got home with the fries all three baskets were hard and had a ton of seasoning on them. I tried to scrape out a few to eat amongst 6 of us, but we had to throw the rest aways. That was such a complete waste of money.
- MGMargie gutierrezSep 25, 20251.0I placed an order on 9/25/25 for a 30-piece: 6 mild flats, 6 hot honey rub flats, and 18 lemon pepper (all well-seasoned/extra seasoning), along with fries also requested well-seasoned. When I picked up my order, I checked the boxes and saw my extra seasoning request wasn’t done. I had to ask the worker to add more seasoning to the 18-piece lemon pepper and the fries. The manager, Giselle, asked, “More seasoning or dipping sauce?” I clarified I wanted additional seasoning on both. She sprinkled seasoning only on the top and handed them back. When I got home, I found more issues: • The 6 mild flats had very little sauce. • The 6 hot honey rub flats had no seasoning at all and were plain. I called the store, but was told Giselle was too busy to speak. She called back an hour later. Instead of addressing my concerns, she was defensive, stating, “I know it had seasoning as I personally made the meal.” When I explained that was even more concerning, she disconnected the line three times. Each time I called back, employees either dodged my call or left me on hold with no follow-up. Looking at my receipt, I noticed Giselle not only took my order but also made it—and yet it still didn’t meet the clear requests I gave over the phone. Spending $56.99 for food that came out plain and with poor customer service was extremely disappointing. To add to that, Giselle told me, “I have the right to refuse service”—despite me being patient and respectful the entire time. I eventually had to call another Wingstop location, where I was advised to contact the GM the next morning at 9 AM, which I intend to do. Photos labeled 9/25/25 show exactly how the wings looked when prepared by the manager.
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings and flavors does Wingstop San Antonio 1604 and Bandera offer?
Wingstop San Antonio 1604 and Bandera offers classic and boneless wings with over 11 iconic flavors including Lemon Pepper and Original Hot, along with tenders and signature sides like hand-cut fries, Cajun Fried Corn, and Buffalo Ranch Fries.
What are the operating hours for Wingstop's pickup and delivery services?
Wingstop is open for pickup and delivery every day from 10:30 AM to 1:00 AM.
Does Wingstop San Antonio 1604 and Bandera have a drive-through service?
No, the Wingstop location at San Antonio 1604 and Bandera does not have drive-through service; it is closed for drive-through every day.
What payment options does Wingstop accept at the San Antonio 1604 and Bandera location?
Wingstop accepts American Express, Discover, MasterCard, and Visa as payment methods.
Can I place an order online for carryout or delivery from Wingstop San Antonio 1604 and Bandera?
Yes, you can order online for carryout or delivery through their website or mobile apps available on iOS and Android platforms.
Does Wingstop offer any contactless delivery options?
Yes, Wingstop provides no-contact delivery to ensure a safe and convenient experience for customers.
What nearby healthcare facilities are accessible if I visit Wingstop San Antonio 1604 and Bandera?
Nearby healthcare facilities include FastMed Urgent Care, CareNow Urgent Care, Quest Diagnostics, Robert Bohman Leslie, DDS, and Bandera Modern Dentistry, useful for any urgent or routine medical needs before or after your meal.
Are there nearby places where I can get beauty and wellness services around Wingstop?
Yes, you can visit nearby beauty and wellness spots such as Kawaii Nails and Spa, Klassy Nails & Spa, Supercuts, Rios Golden Cut Salons, and Armstrong McCall Beauty Supply.
What other dining options are conveniently located near Wingstop San Antonio 1604 and Bandera?
Nearby dining options include Wings to Go, Jimmy John's sandwich shop, Fuddruckers, Torchy's Tacos, and Cheesy Jane's burger restaurant, providing a variety of food choices to explore around your Wingstop visit.
How can I use nearby places to plan my visit to Wingstop San Antonio 1604 and Bandera?
You can combine your visit to Wingstop with nearby attractions such as shopping at HEB supermarket or Half Price Books, getting a workout at HOTWORX gym, or renting a vehicle from Enterprise Rent-A-Car, making your trip more convenient and enjoyable.