Whataburger

4.2
1617 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
11003 NW MILITARY HWY, SAN ANTONIO, TX
78231, United States

Hours

Reviews

4.2
1,592 reviews
5 stars
994
4 stars
275
3 stars
120
2 stars
58
1 star
145

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their friendliness while others were criticized for rudeness and lack of professionalism.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications, leading to frustration and dissatisfaction.

Food Quality

There are complaints about food quality, including cold items, overcooked meat, and incorrect preparation, which have negatively impacted customer experiences.

Cleanliness

Some reviews highlight the cleanliness of the location, while others suggest that service and food quality overshadowed the positive aspects.
  • CR
    Cassandra Rodriguez
    Dec 28, 2025
    5.0
    The cash register woman was so kinda & showed a lot of grace for the drunkies lol
  • NL
    Noemi Luna
    Dec 16, 2025
    5.0
    I just don’t like how they never change the soda syrup Almost every time we (twice or three times monthly)
  • JA
    Jacob Ashcraft
    Dec 14, 2025
    1.0
    1/5 Stars Visited: Early morning around 6:30 AM I stopped by Whataburger for a quick breakfast via the drive-thru, as it’s usually a reliable spot for an early meal. A young employee (around 19, Black female) took my order at the speaker, which went fine initially. However, when I pulled up to the payment window, things took a turn for the worse. Without a single word, eye contact, or any verbal acknowledgment, she immediately signaled with her hand for me to pull forward. I had additional requests—nothing complicated, just asking for water cups and ketchup packets—but she acted as if I was a major inconvenience. The entire interaction felt dismissive and rude, making me feel awkward and hesitant to even speak up for basic items. In fast food service, especially at the window where you’re face-to-face with the customer, the professional standard is to greet or at least acknowledge the person paying. Relying solely on hand signals without any communication comes across as impersonal and unprofessional. It soured what should have been a simple transaction. While the food itself was standard Whataburger quality, the poor customer service overshadowed the visit. Early morning shifts can be tough, but basic courtesy shouldn’t be optional. Unfortunately, this experience has me rethinking my go-to spots for breakfast runs. Hope management addresses training on customer interactions—it’s these little things that keep people coming back
  • YC
    Yesenia Castillo
    Dec 8, 2025
    5.0
    Manager Maria was very kind, and when the General Manager Destinee brought me my food, my food was hot and fresh!!
  • XX
    Xoxo
    Nov 28, 2025
    1.0
    Worst burger EVERRRR. I purposely ordered double meat double cheese to assure it would be juicy . No Bueno. They were not overly busy , no reason for a dried out disgusting burger . I am a regular and this has never happened . I work across the street so I was not able to come straight back and speak to mananget , so I called only to be presented with attitude . Contacted corporate for both the quality of the meal and the horrible attitude of manager . NOTHING .. I have heard NOTHING. I will never return , even to purchase gift cards for my co workers . And word of mouth goes a long way. This particular one I will stay far away from , it’s mostly about the principle . Don’t treat your customers like garbage , most especially the ones that constantly would give you business. 👋 adios

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger at 11003 NW Military Hwy in San Antonio?

Whataburger is open 24 hours a day, 7 days a week at this location.

What food options does Whataburger offer?

Whataburger serves made-to-order burgers, chicken, salads, breakfast, and desserts, using 100% pure beef on a five-inch toasted bun.