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Whataburger

4.1
(3209 reviews)

Business Details

3202 WURZBACH RD, SAN ANTONIO, TX
78238, United States
(210) 680-0848
http://www.whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
3202 WURZBACH RD, SAN ANTONIO, TX
78238, United States

Hours

Reviews

4.1
3,209 reviews
5 stars
1,803
4 stars
605
3 stars
312
2 stars
126
1 star
349

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, both in drive-thru and dine-in, often exceeding 30 minutes.

Food Quality

The quality of food was inconsistent, with several complaints about cold, burnt, or improperly prepared items.

Staff Performance

Staff behavior was noted as disorganized and unprofessional, with some employees being friendly while others were dismissive or inattentive.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty tables and floors, contributing to a negative dining experience.

Customer Experience

While some customers praised individual staff members for excellent service, many expressed frustration with overall management and service quality.
  • JS
    Joe Schmoe
    3 days ago
    1.0
    Drive thru weekend nights is bad. Wrong order . like zombies . No life in their eyes. They asked for my name like 4 different times then, "Hold on one second" . Happened off and on. I finally go to window and they dont ask for my name and give me wrong order.
  • CG
    Cindy Gaona
    4 days ago
    1.0
    I’ve never been so disappointed 😢 before by Whataburger! I waited in the drive thru for 30 minutes for a small drink a large frie and a large onion ring. My onion ring only 7 in it for a large.I’m not going to Come back to location. 😠
  • AR
    Andrés Rodriguez
    6 days ago
    1.0
    This has to be the worst Whataburger in San Antonio. I ordered online and arrived to completely empty restaurant. There was a line in the drive thru but no one was eating in the restaurant. I waited 30 minutes and still had not received my food. The manager gave the weakest apology I've ever heard. I strongly recommend you visit any other location if you wish to have a pleasant experience. They never have sweet tea available. Never have lemon for the tea.
  • LL
    Los
    Feb 21, 2026
    4.0
    I’ve been coming to this location for almost 20 years and I know they have young men and women working but I feel they need to be aware of drug deals that are going on with the employees while the employees are working that they go outside and get whatever they got taken to them while t work it’s been a few times that I. Have personally witnessed it I’ve even called to let the managers know but i guess they Except this type of behavior would’ve never have thought this would be happening at such an establishment as this one
  • ER
    Ethan Rocha
    Feb 19, 2026
    1.0
    I’ve been coming to this location for a while, and the service has consistently been terrible. Even when it’s not busy, I end up waiting 10–15 minutes for a small order. When it is busy, the wait can easily reach 30 minutes or more. On top of that, my order is almost always wrong. I repeatedly ask for a large meal, and for the past year I’ve been given mediums. I make sure to clearly state it, and somehow it still gets messed up. When mistakes happen, there’s no apology just attitude and a rushed handoff like they want you gone as quickly as possible. There have been multiple times where I waited 30 minutes during busy hours only for my order to still be incorrect. When I’ve gone inside to get it fixed, the staff is often huddled together chatting and laughing while cars are backed up outside. It honestly feels like there’s no urgency, accountability, or care for customers at all. This location seriously needs better management, training, and customer service. After so many bad experiences, it’s hard to justify coming back.

Frequently Asked Questions About Whataburger

Where is Whataburger located?

Whataburger is located at 3202 Wurzbach Rd, San Antonio, TX 78238, USA.

What are the operating hours of Whataburger?

Whataburger is open 24 hours a day, seven days a week, Monday through Sunday.

Brand Certified Facts from Whataburger

Whataburger partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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