Whataburger

Reviews

• SC

  S Clark

  4 days ago
  1.0
  I’m writing this review because I’ve reached my breaking point with this Whataburger location on FM 78. I have never complained before, but the experience on January 9 was unacceptable. I sat in the drive-thru line for 30 minutes, only to receive a dry burger and dry fries. After waiting that long, the food should at least be fresh. On top of that, the cashier repeatedly asked “anything else?” after nearly every word I said while ordering. It felt rushed, unprofessional, and made the ordering process frustrating instead of welcoming. When I called to tell the manager about my order, she kept telling me to bring my food back up there. And I told her I’m not because I don’t won’t nothing else made from this location. I did inform her that I will be contacting corporate. Now that complaining, on a previous visit I ordered a breakfast on a bun and found a large eggshell in my food while I was eating it. When I brought it back inside, the staff looked at me as if I had placed the eggshell there myself. There was no accountability, no real concern, and no professionalism shown by management. As a former fast-food restaurant manager, I know what expired or old food looks and tastes like. A burger doesn’t get that dry by accident, and food quality issues like this should be caught before it reaches the customer. Unfortunately, it seems the managers at this location do not hold employees accountable or prioritize food quality and customer service. I don’t have any problem from other Whataburger I attend but this location needs serious improvement in food freshness, employee training, and management oversight.
• SM

  Steven San miguel

  Jan 6, 2026
  5.0
  First time at this location great service friendly staff and Monica the manager was awesome along with Yvonne the cashier. Great job👍🏽
• JT

  Joshua Torres

  Jan 2, 2026
  1.0
  Fries were ice cold Order was wrong Asked for Texas toast and to be cut in half and they used a bun instead and cut it in half but it looked like the middle of the burger was missing and only got the edges of the burger and it looked like it was purposely squished down really hard where it was un eatable Gravy was missing for the strips Burger was cold and missing ingredients Order took forever
• DM

  Daniel Martinez

  Jan 2, 2026
  3.0
  I will always love Whataburger. The food is a tried and true comfort that has stood the test of time. But the service can vary. They are mostly good, but this location tends to have its not so good days on wait times. At least the food itself is consistent!
• DD

  Danko

  Jan 1, 2026
  1.0
  Waited over 30 minutes for a curbside order, was told the food was "still cooking" but when we got it it was soggy, fries were unsalted and had raw ones mixed in, (not to mention my large fry was only half full) and the guy new to us who got there after and had 4 meals (we only had one) got his food well before us. Was late to work for low quality food and to get lied to.

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