Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
2,070 reviews
5 stars
787
4 stars
416
3 stars
340
2 stars
152
1 star
375
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with cold, stale, or improperly prepared food, including complaints about food poisoning and incorrect orders.
Customer Service
Many reviews highlighted poor customer service, with staff being rude, unprofessional, and lacking basic customer interaction skills.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and unclean drink stations.
Service Speed
Customers frequently mentioned long wait times in both the drive-thru and inside the restaurant, with some reporting waits of over 20 minutes.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and professionalism, indicating that there are instances of good service.
- JMJosie MuroJan 6, 20261.0Nasty floors all sticky girl in front register rude as hell
- JAJordan AcklesJan 6, 20261.0Food tasted like chemicals discussing
- PMPaloma MetalDec 28, 20251.0Order was wrong, extra charges not fulfilled. Just skip this location. They are so checked out
- VAVanessa AldamaDec 14, 20251.0I wish I could give no stars Do not go here it was disgusting and there are extremely sketchy people hanging around this area. The staff was very friendly but I do not recommend stopping here.
- SHSheran HodgesDec 1, 20251.0I ordered a salad with grilled chicken and a loaded potato. It took almost 20 minutes for my order. I was in the drive through. When I got home and open my bag my potato was not loaded it was a potato with chives. I started to eat my salad and after about 4 bites the chicken tasted funny. I ended up just throwing away the whole order. About an hour later I was nauseated and vomiting than came the diarrhea. This went on all night. Yes I think I got food poisoning. Here it is the next day and I'm still having stomach cramps. I think it's safe to say I will not be eating there again, and I'll tell everyone I know.
Frequently Asked Questions About Wendy's
Is Nw West White Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's location at 111 NW West White Rd in San Antonio open 24/7?
Yes, this Wendy's location is open 24 hours a day, 7 days a week, including the drive-thru service.
Does this Wendy's offer drive-thru and delivery options?
Yes, this Wendy's offers 24/7 drive-thru service and delivery where available through their app or order website.
Can I order Wendy's food through a mobile app?
Yes, you can order from Wendy's using their official app available on the Apple App Store or through their website order.wendys.com.
Does this Wendy's location serve breakfast?
Yes, breakfast is served at this Wendy's location. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa at this location.
Where can I find the menu and pricing for this Wendy's?
Menu and pricing details can be viewed online at the Wendy's menu website or mobile app after selecting this location.
How can I provide feedback or contact this Wendy's location?
You can contact Wendy's Customer Care via live chat or phone at 888-624-8140, or directly call this location at (210) 428-6164. Feedback can also be submitted through their online Customer Satisfaction Survey.
Are there any hotels near this Wendy's in San Antonio where travelers can stay?
Yes, several hotels are nearby including Roadway Inn, Red Roof Inn San Antonio E, Motel 6, Hyatt Hotel San Antonio, Americas Best Value Inn, and HomeTowne Studios San Antonio branches. These could be convenient for travelers looking to grab a meal at Wendy's nearby their accommodation.
What nearby dining options are available near Wendy's if I want to try other types of food?
Nearby dining options include El Jacalito Mexican Restaurant for Mexican cuisine and La Playa Seafood Restaurant for seafood and Mexican dishes, providing a variety of flavors to enjoy before or after visiting Wendy's.
Are there any gas stations or convenience stores near Wendy's?
Yes, Chevron, Exxon, Speedy Stop, and 7-Eleven are nearby gas stations and convenience stores. They can be convenient stops for fuel or snacks when visiting Wendy's.