Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
2,063 reviews
5 stars
786
4 stars
418
3 stars
340
2 stars
152
1 star
367
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several noting a lack of basic customer service skills.
Food Quality
Numerous reviews mentioned cold food, incorrect orders, and overall poor food quality, including dry burgers and missing items.
Cleanliness
While some customers noted a clean atmosphere, others reported dirty condiment stations and restrooms, indicating inconsistent cleanliness.
Wait Times
Long wait times were frequently mentioned, with some customers experiencing delays of over 30 minutes for their orders.
Management Issues
Several reviews highlighted poor management practices, including staff arguing and a lack of organization during busy times.
- KMKrystina MotaNov 5, 20251.0Stale nuggets, room temperature food AND got my order wrong. Don’t go here.
- NHNancy HodgesOct 28, 20251.0Ordered on uber eats and I asked for no sauces only bacon burger double and onions and a chocolate frosty, Husband similar order and brownie batter frosty Sons similar to husbands too but no brownie batter frosty either cold fries , cold sandwiches 1255 pm to 145 for the food . No I want a refund or remake
- EEElizaOct 19, 20251.0I swear they hire the moodiest, rudest employees here. My child loves Frostys and it’s extremely unfortunate that this is my closest Wendy’s. Without fail each time I have visited each person on the window lacks severe customer service skills. One time I even heard two employees arguing with each other. Quite embarrassing if you ask me. I rather visit the Wendy’s on Austin hwy, Walters& 35, or Southcross. Anywhere but here lol. You’ve been warned. They seem like they hate their job at Wendy’s. Really hope their day gets better! Safe to say I won’t be back.
- PBPriscilla BuenoOct 15, 20251.0Service was so slow and then the guy at the register had horrible customer service and just seemed like he hated his job everyone there looked miserable. Just a very unhappy place
- FSF SSep 18, 20252.0Potato wedges were cold, the croissant and egg were warm but the bacon was cold. One soft drinks machine, that dispensed various drinks types. Tried to get the no sugar drinks and all were “not available! So, had no choice but to get a sugared drinks. Worst part-the lady at the counter was talking on the phone. Once she was done talking, she prepared my breakfast sandwich by grabbing the bread, bacon, egg, while using no hand gloves. I ate the breakfast sandwich & potatoes because I needed something in my stomach but I think I made a mistake cuz my belly is starting to hurt a little :( Place was clean inside, tables were cleaned and some chairs had left over food crumbs.
Frequently Asked Questions About Wendy's
Is Nw West White Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in San Antonio, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter San Antonio, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (210) 428-6164.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Nw West White Wendy’s serve breakfast?
Yes, this Wendy’s location in San Antonio, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's location at 111 NW West White Rd in San Antonio open 24/7?
Yes, this Wendy's location is open 24 hours a day, 7 days a week, including the drive-thru service.
Does this Wendy's offer drive-thru and delivery options?
Yes, this Wendy's offers 24/7 drive-thru service and delivery where available through their app or order website.
Can I order Wendy's food through a mobile app?
Yes, you can order from Wendy's using their official app available on the Apple App Store or through their website order.wendys.com.
Does this Wendy's location serve breakfast?
Yes, breakfast is served at this Wendy's location. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa at this location.
Where can I find the menu and pricing for this Wendy's?
Menu and pricing details can be viewed online at the Wendy's menu website or mobile app after selecting this location.
How can I provide feedback or contact this Wendy's location?
You can contact Wendy's Customer Care via live chat or phone at 888-624-8140, or directly call this location at (210) 428-6164. Feedback can also be submitted through their online Customer Satisfaction Survey.
Are there any hotels near this Wendy's in San Antonio where travelers can stay?
Yes, several hotels are nearby including Roadway Inn, Red Roof Inn San Antonio E, Motel 6, Hyatt Hotel San Antonio, Americas Best Value Inn, and HomeTowne Studios San Antonio branches. These could be convenient for travelers looking to grab a meal at Wendy's nearby their accommodation.
What nearby dining options are available near Wendy's if I want to try other types of food?
Nearby dining options include El Jacalito Mexican Restaurant for Mexican cuisine and La Playa Seafood Restaurant for seafood and Mexican dishes, providing a variety of flavors to enjoy before or after visiting Wendy's.
Are there any gas stations or convenience stores near Wendy's?
Yes, Chevron, Exxon, Speedy Stop, and 7-Eleven are nearby gas stations and convenience stores. They can be convenient stops for fuel or snacks when visiting Wendy's.