Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported receiving cold, stale, or poorly prepared food, including undercooked items and incorrect orders.
Cleanliness
Numerous reviews highlighted unsanitary conditions, including dirty floors, sticky surfaces, and unkempt restrooms.
Service Speed
Customers frequently complained about slow service, with long wait times in both drive-thru and dine-in situations.
Customer Service
While some staff were noted as friendly, many reviews mentioned rude or unhelpful employees, particularly in handling complaints.
Management Issues
Several reviews pointed to poor management practices, including lack of oversight, inadequate staffing, and failure to address customer concerns.
CM
Chris Martinez
Nov 12, 2025
1.0
Just to give you an idea what kind of establishment they are. They decided to not serve breakfast on Veterans day to prevent them from giving out free food. Lol!
CE
Cesar Emilio Estrada
Oct 17, 2025
5.0
New and improved Wendys buildings make me feel like I should see a lot more man buns in this restaurant. Staff is friendly and the food is delicious
JJ
Jerome Johnson
Oct 1, 2025
1.0
This place is embarrassing…. It’s the worst food place in that 5 mile radius
SS
Stephen Snell
Sep 29, 2025
1.0
I once thought all Wendy’s restaurants were the same. They’re not. If you want Wendy’s go somewhere else.
This restaurant was built in 2003 and I don’t think it has been cleaned or maintained since then. Think of the well worn carpet in the 1980s rollercade you and your friends went to as kids, now add grease and a weird smell of crayons.
And we still ordered. The guy in the back couldn’t be bothered to come help so we waited for the girl to finish the drive thru before helping us. Fast forward to food time - the burgers were as if they had been cooked back in 2003 and were waiting for us to come get them. Use your imagination. That’s right. The fries were slightly overcooked in grease that badly needed to be changed giving them a hard brown tinge and crunchy texture. The citrus pineapple drink was bad too. Not sweet at all.
We left without eating any of it to go find dinner elsewhere.
Maybe the newer, nicer Wendy’s by my house can make a tastier burger. Maybe another Wendy’s can redeem the brand. Maybe you can save yourself from the desire to write off Wendy’s forever by just going somewhere else.
AG
Andres G
Sep 21, 2025
1.0
I came here for a Baconator and when I checked inside the Burger there wasn't any bacon in the Burger and the burger looked like the Jr Baconator. When I went back the Manager said yes there's bacon and he lifts the bun and shows me a hidden small piece of Bacon hidden under all these sauces. When I got the new one the Bun was cold and the Fries were stale and cold 🙄. ...........Update I went again yesterday to see if anything has changed and I mean the Manager from last time wasn't there everything was fine but the Baconator it was Small and it didn't have any Bacon I'm not coming back here anymore....atleast the fries were good 🤷♂️
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in San Antonio, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter San Antonio, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (210) 767-2519.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Austin Highway Wendy’s serve breakfast?
Yes, this Wendy’s location in San Antonio, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy’s at 1410 Austin Highway?
Wendy’s at 1410 Austin Highway is open daily from 09:00 AM to 12:00 AM (midnight) for both dine-in and drive-thru services.
Does this Wendy’s location offer drive-thru service?
Yes, the Wendy’s at 1410 Austin Highway provides drive-thru service daily from 9 AM to midnight.
Can I order Wendy’s for delivery or takeout at this location?
Yes, Wendy’s offers delivery and takeout services through their app and website at order.wendys.com for this location.
Does Wendy’s at Austin Highway serve breakfast?
Yes, this location serves breakfast, including combos, sandwiches, coffee, and sides.
How can I provide feedback or contact Wendy’s at this location?
You can provide feedback via Wendy’s Customer Care team through their Contact page or call the location directly at (210) 767-2519.
What payment methods are accepted at Wendy’s on Austin Highway?
This Wendy’s accepts American Express, Cash, Discover, MasterCard, and Visa.
Where can I find Wendy’s menu and nutritional information?
Menu and nutrition details are available online at menu.wendys.com or through their mobile app, which updates nutrition as you customize your order.
What nearby places of interest are close to Wendy’s on Austin Highway?
Nearby places include Skyline Motel, Raising Cane's, Chick-fil-A, and Alamo Heights Medical. Customers can enjoy a variety of dining options or access medical services near Wendy’s.
How can I get to Wendy’s if I’m near Walmart San Antonio on Austin Hwy?
From Walmart San Antonio - Austin Hwy, Wendy’s is a short distance away on Austin Highway. You can walk or drive to grab a meal conveniently after shopping.
Are there convenient transportation or rental services near Wendy’s on Austin Highway?
Yes, nearby options include Avis and Budget Rent A Car for vehicle rentals and Murphy USA gas station for refueling needs, making it easy to plan your visit.