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Wendy's

3.2
(1308 reviews)

Business Details

(210) 767-2519

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1410 Austin Highway, San Antonio, TX
78209, United States

Hours

Reviews

3.2
1,308 reviews
5 stars
402
4 stars
250
3 stars
204
2 stars
110
1 star
342

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, long wait times, and incorrect orders, often leading to frustration.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items, such as missing ingredients or undercooked meat.

Cleanliness

Several customers noted that the restaurant was dirty, with unkempt conditions and unsanitary practices observed.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing dismissive or unprofessional behavior from employees.

Management Concerns

Multiple reviews pointed to a lack of effective management, with complaints about poor leadership, inadequate staffing, and unresolved customer issues.
  • DQ
    Dari Queen
    4 days ago
    1.0
    why is my burger raw. this is completely unacceptable what is happening, do not go here
  • DS
    Daniel Skeeba
    Feb 20, 2026
    1.0
    Austin hwy location, San Antonio, Texas I ordered at the drive through, a baconator with large fries, and large coke. When I got home there was a chicken sandwich, medium fries, and a large coke. Tried to call the store and tell them of the mix up. But the number was unavailable. Someone owes me some money, or the correct meal. Very disappointed
  • BB
    Britt Brat
    Feb 16, 2026
    1.0
    This is a bad Wendy’s spot. You will wait a long time at the speaker to receive service. The man who is supposed to be the manager messed my order up on the screen many times. They are always understaffed. My first few bites of the sandwich were cooked and as I ate more it was flat out pink as pictures. Then they sop your sandwich in mayonnaise and ketchup to where the buns are drenched. On my sandwich there was no bacon & I ordered a baconator. I wanted a single not a double & they charged me for a double anyway. I checked the top & bottom for bacon. None at all. The last item I ordered was the kids meal. No sauce or toy was recieved. No, my daughter does not care about Presentation of her food as she will be three years old in April, but I do. I should’ve grabbed a picture of the bag, but I couldn’t because my daughter was in a rush to eat. The chicken nuggets for a little thrown into the bag and not in the container that it’s supposed to be packaged in. We asked for honey mustard, and she did not receive that. The guy who brought our food was rude & seemed to not give a crap. All he was worried about is it was just him & his manager working which I get things happen. Don’t throw our food sloppily into the back. It’s like giving a big middle finger to the customer. I did not like the fact all our food was tossed in there. We also tried calling to complain and we get a deadline. I am really hoping somebody reaches out and gets us a corporate number.
  • MM
    MeY
    Feb 13, 2026
    1.0
    Friday February 13th 2026 at 7;45pm we waited where you order. There was a girls and a guy with headphones talking and smoking. With back door wide open. They just looked at us and kept talking. 10 minutes went by and we left. They just stood there and didn’t care. A car went around us and went toward the window and no one at window!!! Wth
  • SM
    Sarah Martinez
    Feb 12, 2026
    1.0
    I got the load fries and it was packaged like tapped everywhere and then I was upside down and they took forever and they we cold like it's been siting there.

Frequently Asked Questions About Wendy's

Is Austin Highway Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy’s at 1410 Austin Highway?

Wendy’s at 1410 Austin Highway is open daily from 09:00 AM to 12:00 AM (midnight) for both dine-in and drive-thru services.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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