Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported extremely slow service, long wait times, and incorrect orders, often leading to frustration.
Food Quality
Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items, such as missing ingredients or undercooked meat.
Cleanliness
Several customers noted that the restaurant was dirty, with unkempt conditions and unsanitary practices observed.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing dismissive or unprofessional behavior from employees.
Management Concerns
Multiple reviews pointed to a lack of effective management, with complaints about poor leadership, inadequate staffing, and unresolved customer issues.
DQ
Dari Queen
4 days ago
1.0
why is my burger raw. this is completely unacceptable what is happening, do not go here
DS
Daniel Skeeba
Feb 20, 2026
1.0
Austin hwy location, San Antonio, Texas
I ordered at the drive through, a baconator with large fries, and large coke.
When I got home there was a chicken sandwich, medium fries, and a large coke.
Tried to call the store and tell them of the mix up. But the number was unavailable.
Someone owes me some money, or the correct meal. Very disappointed
BB
Britt Brat
Feb 16, 2026
1.0
This is a bad Wendy’s spot. You will wait a long time at the speaker to receive service. The man who is supposed to be the manager messed my order up on the screen many times. They are always understaffed. My first few bites of the sandwich were cooked and as I ate more it was flat out pink as pictures. Then they sop your sandwich in mayonnaise and ketchup to where the buns are drenched. On my sandwich there was no bacon & I ordered a baconator. I wanted a single not a double & they charged me for a double anyway. I checked the top & bottom for bacon. None at all.
The last item I ordered was the kids meal. No sauce or toy was recieved. No, my daughter does not care about Presentation of her food as she will be three years old in April, but I do. I should’ve grabbed a picture of the bag, but I couldn’t because my daughter was in a rush to eat. The chicken nuggets for a little thrown into the bag and not in the container that it’s supposed to be packaged in. We asked for honey mustard, and she did not receive that. The guy who brought our food was rude & seemed to not give a crap. All he was worried about is it was just him & his manager working which I get things happen. Don’t throw our food sloppily into the back. It’s like giving a big middle finger to the customer. I did not like the fact all our food was tossed in there.
We also tried calling to complain and we get a deadline. I am really hoping somebody reaches out and gets us a corporate number.
MM
MeY
Feb 13, 2026
1.0
Friday February 13th 2026 at 7;45pm we waited where you order. There was a girls and a guy with headphones talking and smoking. With back door wide open. They just looked at us and kept talking. 10 minutes went by and we left. They just stood there and didn’t care. A car went around us and went toward the window and no one at window!!! Wth
SM
Sarah Martinez
Feb 12, 2026
1.0
I got the load fries and it was packaged like tapped everywhere and then I was upside down and they took forever and they we cold like it's been siting there.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy’s at 1410 Austin Highway?
Wendy’s at 1410 Austin Highway is open daily from 09:00 AM to 12:00 AM (midnight) for both dine-in and drive-thru services.
Does this Wendy’s location offer drive-thru service?
Yes, the Wendy’s at 1410 Austin Highway provides drive-thru service daily from 9 AM to midnight.
Can I order Wendy’s for delivery or takeout at this location?
Yes, Wendy’s offers delivery and takeout services through their app and website at order.wendys.com for this location.
Does Wendy’s at Austin Highway serve breakfast?
Yes, this location serves breakfast, including combos, sandwiches, coffee, and sides.
How can I provide feedback or contact Wendy’s at this location?
You can provide feedback via Wendy’s Customer Care team through their Contact page or call the location directly at (210) 767-2519.
What payment methods are accepted at Wendy’s on Austin Highway?
This Wendy’s accepts American Express, Cash, Discover, MasterCard, and Visa.
Where can I find Wendy’s menu and nutritional information?
Menu and nutrition details are available online at menu.wendys.com or through their mobile app, which updates nutrition as you customize your order.
What nearby places of interest are close to Wendy’s on Austin Highway?
Nearby places include Skyline Motel, Raising Cane's, Chick-fil-A, and Alamo Heights Medical. Customers can enjoy a variety of dining options or access medical services near Wendy’s.
How can I get to Wendy’s if I’m near Walmart San Antonio on Austin Hwy?
From Walmart San Antonio - Austin Hwy, Wendy’s is a short distance away on Austin Highway. You can walk or drive to grab a meal conveniently after shopping.
Are there convenient transportation or rental services near Wendy’s on Austin Highway?
Yes, nearby options include Avis and Budget Rent A Car for vehicle rentals and Murphy USA gas station for refueling needs, making it easy to plan your visit.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: