Wendy's

3.2
1303 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1410 Austin Highway, San Antonio, TX
78209, United States

Hours

Reviews

3.2
1,303 reviews
5 stars
400
4 stars
252
3 stars
207
2 stars
110
1 star
334

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, stale, or poorly prepared food, including undercooked items and incorrect orders.

Cleanliness

Numerous reviews highlighted unsanitary conditions, including dirty floors, sticky surfaces, and unkempt restrooms.

Service Speed

Customers frequently complained about slow service, with long wait times in both drive-thru and dine-in situations.

Customer Service

While some staff were noted as friendly, many reviews mentioned rude or unhelpful employees, particularly in handling complaints.

Management Issues

Several reviews pointed to poor management practices, including lack of oversight, inadequate staffing, and failure to address customer concerns.
  • CM
    Chris Martinez
    Nov 12, 2025
    1.0
    Just to give you an idea what kind of establishment they are. They decided to not serve breakfast on Veterans day to prevent them from giving out free food. Lol!
  • CE
    Cesar Emilio Estrada
    Oct 17, 2025
    5.0
    New and improved Wendys buildings make me feel like I should see a lot more man buns in this restaurant. Staff is friendly and the food is delicious
  • JJ
    Jerome Johnson
    Oct 1, 2025
    1.0
    This place is embarrassing…. It’s the worst food place in that 5 mile radius
  • SS
    Stephen Snell
    Sep 29, 2025
    1.0
    I once thought all Wendy’s restaurants were the same. They’re not. If you want Wendy’s go somewhere else. This restaurant was built in 2003 and I don’t think it has been cleaned or maintained since then. Think of the well worn carpet in the 1980s rollercade you and your friends went to as kids, now add grease and a weird smell of crayons. And we still ordered. The guy in the back couldn’t be bothered to come help so we waited for the girl to finish the drive thru before helping us. Fast forward to food time - the burgers were as if they had been cooked back in 2003 and were waiting for us to come get them. Use your imagination. That’s right. The fries were slightly overcooked in grease that badly needed to be changed giving them a hard brown tinge and crunchy texture. The citrus pineapple drink was bad too. Not sweet at all. We left without eating any of it to go find dinner elsewhere. Maybe the newer, nicer Wendy’s by my house can make a tastier burger. Maybe another Wendy’s can redeem the brand. Maybe you can save yourself from the desire to write off Wendy’s forever by just going somewhere else.
  • AG
    Andres G
    Sep 21, 2025
    1.0
    I came here for a Baconator and when I checked inside the Burger there wasn't any bacon in the Burger and the burger looked like the Jr Baconator. When I went back the Manager said yes there's bacon and he lifts the bun and shows me a hidden small piece of Bacon hidden under all these sauces. When I got the new one the Bun was cold and the Fries were stale and cold 🙄. ...........Update I went again yesterday to see if anything has changed and I mean the Manager from last time wasn't there everything was fine but the Baconator it was Small and it didn't have any Bacon I'm not coming back here anymore....atleast the fries were good 🤷‍♂️

Frequently Asked Questions About Wendy's

Is Austin Highway Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.