Wendy's

Reviews

• MC

  Mike Colombo

  Feb 21, 2026
  1.0
  Stood there for 10 minutes nobody wanted our money I guess. There’s a reason Wendy’s is dying!!
• ZM

  Zack Moss

  Feb 11, 2026
  1.0
  This experience was unacceptable, especially for a national brand operating in the Stone Oak area. The dining room was completely empty. There were only a couple of cars in the drive-thru. Yet I was told to pull forward and wait because they had to “pull fresh meat.” With virtually no customer volume, that explanation suggests operational inefficiency, not demand. When I received my order, it didn’t appear prepared correctly, and I was not given a receipt. Failing to provide a receipt removes accountability and prevents customers from properly addressing issues. The location itself feels outdated and poorly maintained, and the service reflects a lack of leadership and oversight. In a competitive area like this, standards should be higher. I would appreciate someone from corporate reviewing this location’s management, food quality controls, and service procedures. This experience does not reflect what customers expect from the Wendy’s brand.
• JL

  John Laue

  Jan 28, 2026
  1.0
  Waited 15 minutes for a chili and 3 chicken fingers got no receipt and no onions or cheese I had asked for!! Also no napkins! Guess they had to make more chili or chase down the chicken to make the fingers!!
• RS

  Resplendent Spirit

  Jan 8, 2026
  1.0
  Went to this Wendy's location and was very upset with the level of service, quality of the food, and the atmosphere of the restaurant. -Lets start off with Food Safety and Qualtiy: I ordered just some chicken nuggets from the Drive-thru. They were handed to me cold. The skin on the nuggets was peeling and flopping off wet. They were old nuggets that had been sitting out for hours. As soon as I left the drive-thru, I immediately walked back into the store. I showed them the nuggets. The manager asked if had been there within the last hour. I said sir, I just left the drive-thru not even 5 minutes ago. The manager inadvertently admitted the food looked disgusting by asking me this question. -Now let's talk about the Service: It took someone about 5 minutes to walk up to counter in store despite not being busy. -Finally, let's talk about atmosphere: I've worked in the Food Market for 10 plus years across two different fast food restaurant chains and one grocery store. Every establishment that I've worked at strived to provide fresh cooked meals while following positive and healthy food standards. This store is not doing any of that. Store smelled bad, tables looked nasty, light bulbs were out, so it was weirdly dark in the store, floor had not been mopped the previous night, and the glass pane windows were foggy with people's fingerprints.
• CJ

  Chris Johnson

  Jan 7, 2026
  1.0
  I never review places but this is the worst Wendy’s ever. Seriously. The carpet is sticky. Everything is broken and no one seems to care.

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