Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted rude and unprofessional staff, with many customers expressing dissatisfaction with the service they received.
Food Quality
Many customers reported receiving cold, stale, or incorrect food orders, leading to disappointment and frustration.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and restrooms.
Operational Issues
Customers frequently noted long wait times, incorrect orders, and issues with the drive-thru and dining room availability.
RS
Resplendent Spirit
4 days ago
1.0
Went to this Wendy's location and was very upset with the level of service, quality of the food, and the atmosphere of the restaurant.
-Lets start off with Food Safety and Qualtiy:
I ordered just some chicken nuggets from the Drive-thru. They were handed to me cold. The skin on the nuggets was peeling and flopping off wet. They were old nuggets that had been sitting out for hours.
As soon as I left the drive-thru, I immediately walked back into the store. I showed them the nuggets. The manager asked if had been there within the last hour. I said sir, I just left the drive-thru not even 5 minutes ago. The manager inadvertently admitted the food looked disgusting by asking me this question.
-Now let's talk about the Service:
It took someone about 5 minutes to walk up to counter in store despite not being busy.
-Finally, let's talk about atmosphere:
I've worked in the Food Market for 10 plus years across two different fast food restaurant chains and one grocery store. Every establishment that I've worked at strived to provide fresh cooked meals while following positive and healthy food standards.
This store is not doing any of that. Store smelled bad, tables looked nasty, light bulbs were out, so it was weirdly dark in the store, floor had not been mopped the previous night, and the glass pane windows were foggy with people's fingerprints.
CJ
Chris Johnson
5 days ago
1.0
I never review places but this is the worst Wendy’s ever. Seriously. The carpet is sticky. Everything is broken and no one seems to care.
SG
Sylvia Gonzalez
Dec 21, 2025
2.0
Fries cold wrong soda they gave us diet coke
JH
J. Hines
Dec 4, 2025
1.0
This was probably one of the worst experiences that I've had at Wendy's, especially as of late.
When I pulled up to the drive through about 9:55pm on November 25th after ordering a Biggie Jr. Bacon meal, I was informed that there would be a 10 minute wait, which would be 15 minutes if I wanted a chicken sandwich.
Since I had just gotten to town and did not want to have to find another restaurant that was open and close by, I decided to wait. My thought process was at least the wait would mean that my food would be fresh.
Amanda, the person at the window was not very courteous, especially considering the inconvenience that the situation posed to me as a customer.
After receiving my food and driving less than a mile from the restaurant, I learned that I was sadly mistaken. My sandwich was dry and cold, as were my fries. The sandwich didn't even have lettuce. The chicken nuggets were OK but I was very disappointed by this meal and the overall experience.
It's not to often that I give a 1 star, but this experience was deserving of it. I would highly suggest that customers find a different location that is more courteous and offers fresher food.
VK
Val K
Nov 29, 2025
1.0
I’m an assistant manager at a restaurant and was very unpleased on how my salad looked it was brown and very watery. I didn’t ask for a refunds I just won’t ever be back. Never serve food that you wouldn’t eat yourself. However I understand with men in the kitchen they never pay attention to detail and quality
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for this Wendy's location?
The drive-thru at Wendy's located at 19140 Stone Oak Pkwy is open Monday through Sunday from 9:00 AM to 12:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in San Antonio, TX serves breakfast including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
You can order Wendy's food online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
Is delivery available for this Wendy's location?
Delivery may be available. To check, visit the Wendy's app or order.wendys.com and enter your delivery address to see if delivery is offered near you.
What payment options are accepted at Wendy's on Stone Oak Pkwy?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payments.
How can I provide feedback or contact this Wendy's location?
You can contact Wendy's customer care via their website, call (210) 305-5139 for this location, or fill out their customer satisfaction survey with your receipt details.
What are the dining options available at this Wendy's?
Wendy's offers dine-in, drive-thru, takeout, and delivery services at the Stone Oak Pkwy location.
What nearby places can customers visit before or after dining at Wendy's Stone Oak?
Customers can visit nearby spots like Christian Coffee Co. for a coffee, Massage Heights Stone Oak for relaxation, or Sports Haus Bar for drinks and entertainment around Wendy's Stone Oak Pkwy.
Are there any other dining options close to Wendy's on Stone Oak Pkwy?
Yes, nearby dining options include Fast Food Restaurant Wendy's itself, Firehouse Subs for sandwiches, and Evergreen Organic Restaurant for healthier choices.
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Customers visiting Wendy's can easily combine their trip with automotive maintenance at Valvoline Instant Oil Change or seek real estate services at George Gavito | The Agency Texas nearby for convenience.