Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted cold, old, or improperly prepared food, with specific complaints about burnt burgers and soggy fries.
Cleanliness
The restaurant was often described as dirty, with unkempt dining areas and unsanitary conditions.
Management Concerns
Several customers expressed dissatisfaction with management, citing unprofessional behavior and lack of organization.
Positive Experiences
A few customers noted friendly staff and good food on rare occasions, indicating some potential for improvement.
RS
Rj Sandret
Dec 29, 2025
1.0
One of the most rudest places I've been through was through the drive thru today and they lady told me wait..then I Siad I'm sorry she said I told you to wait in a really rude attitude.. I saw the car before me leave without getting thier order now I know why. We end up leaving to I'm not going to trust my food handled by someone so miserable
MB
M B
Dec 27, 2025
1.0
Dont waste your time here, staff are all kids who mess around and take 30 minutes an order with no one else in line.
JO
Jessica Ocasio-Portillo
Dec 19, 2025
1.0
Can't call to complaint cause u can't get through anyone
I ordered a number 2 with no salt fries
And sprite no ice
ice
Burger meat is burnt
Fries are cold- which i don't get. Given I ask for no salt fries ( they should've drop them fresh )
And my sprite had ice
ice
What is really going on ???
II
Ivelisse Irizarry
Dec 16, 2025
1.0
Got the 10 piece nuggets i asked them for them to be crispy and the fries too even told the lady to leave them on the fries extra minutes by the time i got to the window not wven a min later they already had my order ready there no cara in front of me the niggets were not cryspy fries were cold i stayed with the nuggets but gave them the fries back the lady puuled me to the front and said she will be back with fries again min later she came put fries were hot but not crispy . Do they know the differenfe between fresh and crispy?????? Wanted to go get my $ back but was in a rush but will never come back to this store ! If u could give a 0 i would !
LM
Leandro Marroquin
Dec 13, 2025
1.0
So slow, I was literally the only car in the drive thru and still sat there over 10 minutes. This place is definitely poorly managed, I don't know how they stay in business.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours of Wendy's at 5121 Northwest Loop 410, San Antonio, TX?
Wendy's is open daily from 9:00 AM to midnight, including the drive-thru service.
Does this Wendy's location serve breakfast?
Yes, this Wendy's serves breakfast with options like breakfast combos and sandwiches available via dine-in, drive-thru, or delivery.
Can I order Wendy's food for delivery?
Yes, delivery is available. You can check availability and order via the Wendy's app or their website at order.wendys.com by entering your delivery address.
What payment methods are accepted at Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
Does Wendy's offer a drive-thru service?
Yes, this location has a drive-thru open daily from 9:00 AM to midnight for your convenience.
How can I contact this Wendy's location for questions or feedback?
You can call the location directly at (210) 468-0026, or reach Wendy's Customer Care via live chat on their contact page or by phone at 888-624-8140.
Where can I find Wendy's menu and nutrition information?
Menu and nutrition details are available on their website and mobile app. Choose your location to view prices and allergen info for menu items.
Are there any nearby fast food restaurants around Wendy's at 5121 Northwest Loop 410?
Yes, nearby fast food options include another Wendy's, Burger King, Jollibee USA, Subway, and Pizza Hut Express, providing a variety of dining choices close by.
What stores are located near Wendy's that customers might visit during their trip?
Customers can visit stores such as Party City for party supplies, Cavender's for clothing and boots, and PetSmart for pet supplies nearby.
Are there entertainment options near this Wendy's for a visit before or after dining?
Yes, nearby entertainment includes Santikos Theater and Cinemark San Antonio 16 for movies, and The Office, a local park and bar, for relaxation and socializing.