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Wendy's

3.1
(1361 reviews)

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5121 Northwest Loop 410, San Antonio, TX
78229, United States

Hours

Reviews

3.1
1,361 reviews
5 stars
437
4 stars
226
3 stars
167
2 stars
104
1 star
427

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Food Quality

Many customers reported receiving cold or stale food, with several instances of incorrect orders and unsatisfactory meal preparation.

Management Issues

Frequent complaints about management's attitude and handling of customer concerns, indicating a need for better training and oversight.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty dining areas and inadequate food handling practices.

Service Speed

Customers consistently noted slow service times, even during periods of low customer volume.
  • MB
    Morgan Barry
    6 days ago
    1.0
    Worst experience ever. Waited 25 mins just to get our order taken (inside) no line. Just ordered 2 Biggie Bags took 20 mins to get out. Out of all soda except for sprite and Hi C. Out of ketchup. Fries were stale and cold, we got the wrong sandwich and chicken sandwiches were disgusting after first bite. Never going back.
  • JV
    Jacob Villalobos
    Feb 11, 2026
    1.0
    I stopped in today at 1:22 PM, the service from Veronica was some of the worst I’ve ever experienced. She spoke so fast it was impossible to understand her, and when I politely asked her to repeat herself, she became visibly annoyed and rude. To make matters worse, both ketchup dispensers in the lobby were bone-dry. When I told her, she just kept snapping, "We only have what’s out there." I pointed out they were empty, and she still refused to help or offer packets. Totally unprofessional
  • MN
    MIRNA NORIEGA
    Feb 8, 2026
    1.0
    Went inside and Waited for about 20 minutes to order and not one single worker showed up to take our order. And the business was slow. Didn't see no customers in the drive thru and only 2 customers eating inside.never again coming here.
  • GS
    Gabriel Serrato
    Feb 7, 2026
    1.0
    I buy 4 biggie bag two chicken and two beacon double cheese burger. 1 double beacon cheese burger had only one meat I went to the counter to ask for my other meat manager Ana was mad very mad she screaming to the young working guy she tell him make other one .I tell her it's ok I can keep that one just put the missing meat she was really mad and trash the burger and walk away not say sorry or nothing she was not very friendly have really bad actitud I been here 3 times only out of 3 times two is been bad actitud last time I buy 2 cheese burger they charge me around $22 dollars I was why so much she say she put beacon I was surprised Only we ask one beacon cheese burger and chicken burger I laughed they also put beacon on my chicken burger with out ask .so I'm not coming here anymore here this managers lady is so rude we been lots of time in wendys on Wurzbach and medical manager over there is so kind and always smile big difference
  • RS
    Ruby Salazar
    Feb 7, 2026
    1.0
    This is the second time I've come to this Wendy's since it's close to where I live, and both times I've had a very bad experience. The person I have the most trouble with is the manager, Ana, who has a terrible attitude and raises her voice if we complain that our order is wrong. The staff are friendly, but definitely That supervisor's attitude is awful. Never come back again

Frequently Asked Questions About Wendy's

Is 410 & Evers Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours of Wendy's at 5121 Northwest Loop 410, San Antonio, TX?

Wendy's is open daily from 9:00 AM to midnight, including the drive-thru service.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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