Wendy's

3.6
1522 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4445 West Commerce Street, San Antonio, TX
78237, United States

Hours

Reviews

3.6
1,522 reviews
5 stars
620
4 stars
312
3 stars
239
2 stars
109
1 star
242

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or improperly prepared food, with several instances of raw chicken and missing items.

Cleanliness

The establishment was often described as dirty, with reports of unsanitary conditions and unclean dining areas.

Staff Attitude

While some employees received praise for their friendliness, many others were criticized for being unprofessional and unmotivated.

Order Accuracy

Numerous customers experienced issues with their orders being incorrect or incomplete, leading to dissatisfaction.
  • JC
    juli c
    Dec 26, 2025
    1.0
    Bun is so cold not even warm. Lady up in front of was rude bad service.
  • SR
    sherry reyes
    Dec 21, 2025
    5.0
    Love the Chilli, and spicy chicken sandwich!
  • MB
    Maria Del Bosque
    Dec 12, 2025
    2.0
    There was hair in my good and missing cheese on my burger. I know its a fast food restaurant and I wasn't expecting a 5 star meal but at least keep it decent. Im unsatisfied and they did offer to replace my order, but I asked for delivery for the same reason that im at work and it's just an inconvenience.
  • JC
    John C
    Nov 17, 2025
    4.0
    The tiny cashier girl, is super professional, A1 customer service attitude.
  • JM
    J. Monty
    Oct 26, 2025
    5.0
    Overall this place is pretty much on the money. Even when they're slammed and busy. And if they mess up something in your order or forget something, it's quickly corrected the Day and Night managers are super great since we are in the area for breakfast times and dinner since our kids go to school in the area. Counter staff is also customer oriented and are pretty cool. Food is always hot and made to order and if you ask for a change it's easily done. Promotions and using the app have good deals and we even were given a sample for example of the TAKI fries and we ended up getting the promotion deal. Just like we did with the Wednesday promo.

Frequently Asked Questions About Wendy's

Is West Commerce Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's drive-through at 4445 West Commerce Street?

The drive-through at this Wendy's location is open daily from 9:00 AM to midnight.