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Wendy's

3.3
(1324 reviews)

Business Details

5195 De Zavala, San Antonio, TX
78249, United States
(210) 468-0039

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5195 De Zavala, San Antonio, TX
78249, United States

Hours

Reviews

3.3
1,324 reviews
5 stars
461
4 stars
240
3 stars
162
2 stars
101
1 star
360

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with long wait times and incorrect orders being common issues.

Food Quality

Many reviews highlighted cold, stale, or poorly prepared food, with some customers expressing concerns about unsanitary conditions.

Management Issues

Several customers noted poor management practices, including lack of communication and inadequate staff training, leading to a negative dining experience.

Customer Experience

Overall, customers expressed dissatisfaction with their experiences, often comparing this location unfavorably to competitors like Chick-fil-A.
  • SJ
    Susan Jefferson
    Feb 25, 2026
    1.0
    Every 5-star review has to be from an employee, a manager, or someone who was offered free food for a review — because there is no way this place deserves it. I hope corporate shuts this place down. This restaurant is infested with roaches. I saw them. The cleanliness is absolutely unacceptable. On top of that, the customer service was just as disgusting as the environment. The woman at the front named Kennedy had a nasty, unprofessional attitude from the moment I walked in. When I requested a refund, I was told to come back the next day because “no one” could give me my money back. That is completely unacceptable. If you’re open and taking people’s money, you should be able to issue a refund. Between the roaches, the filthy conditions, and the horrible customer service, this was one of the worst experiences I’ve ever had. I will never return.
  • FH
    Frank Hernandez
    Feb 15, 2026
    1.0
    Me and my family went to drive- thru . It was very terrible. The person who took are order was very rude her name was Kennedy. It look that she didn't want to be there. We're paying customers with out us she won't have a job. Our food was cold and buns was hard. I was calling the number it was out of service.
  • AS
    Alejandro Solis
    Feb 14, 2026
    1.0
    Never got to reviewing this place until now, but I’m getting back to it bc it was such a bad experience- I get the standards for fastfood isn’t high, but this place strikes at the bottom. 7pm- took like 5 minutes to even get a response on the speaker. The girl on the mic is audibly sighing after every single exchange for the most basic order, and even went tsk and ugh at literally the first thing we said. I KNOW working in service can be draining but aint no way you can’t even bother sounding like a decent person while you’re getting paid. From start to finish the interaction was just miserable. Like someone else in the reviews said, this location should be inspected for basically everything.
  • AC
    Alejandra Colchado
    Feb 14, 2026
    1.0
    They didn’t have 2/3 items I wanted and although I made substitutions, my salad had like 5 sorry little pieces of chicken and they forgot the little bags of add-ons. They also forgot my fries and I was waiting at the window for several minutes trying to get their attention.
  • ST
    Sammie Thomas
    Feb 12, 2026
    1.0
    Around noon, I saw roaches crawling from the kitchen and on the wall while I was waiting for my order. Disgusting and unacceptable — the manager wouldn’t even come out to address it. Don’t ever eat here it’s unsanitary.Whoever is reading this please shut this Wendy’s down..

Frequently Asked Questions About Wendy's

Is De Zavala Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's on 5195 De Zavala?

The drive-thru is open daily from 9:00 AM to 3:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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