Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,291 reviews
5 stars
456
4 stars
239
3 stars
158
2 stars
100
1 star
338
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and unprofessional service from staff, including long wait times and incorrect orders.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Food Quality
Customers expressed dissatisfaction with the quality of food, noting cold items, stale fries, and poorly prepared meals.
Management Problems
Several reviews mentioned poor management and lack of training for staff, contributing to the overall negative experience.
Cleanliness Concerns
Multiple customers noted unsanitary conditions in the restaurant, including dirty floors and improper handling of food.
- KKKaitNov 17, 20251.0I ordered a chocolate frosty and it tasted absolutely disgusting like soap and it’s so frustrating because they are so expensive
- JPJoey PayanNov 16, 20251.0Guy in drive thru was fighting on the phone with someone rude as hell in drive thru didn’t have what we went for . That’s why a bunch of Wendy’s closing down . Yall hire anyone
- MOMaria OlivoNov 7, 20255.0Daniel has a very good customer service had a good attitude it was nice to meet him
- HHHysteriaNov 2, 20251.0went in for some nuggets went in to get my order, the lady manager said they didnt have what I wanted so I asked if they could cancel it then since i NEVER got my order she said they couldn't do the cancel so I asked for cash instead she said they couldn't do that either. Its been days and no one has answered my calls, the app wont let me get my money back and nothing, i still have the receipt from that day. DO NOT come here if you expect to be given your money back, they will done everything in their power to not give it to you. To whatever manager is reading this im still waiting on my refund and hoping you do a better job with customer service.
- NJNoël JoinerOct 20, 20251.0DON’T WASTE YOUR TIME ORDERING HERE! I wish I could give 0 stars, my fault for giving this place so many chances but everytime I come to this specific location, my order is messed up or I get the most disrespectful service. My last straw was when my boyfriend ordered a $20 meal, we pulled up to the drive thru 20 minutes after it was placed and because they couldn’t find the order they couldn’t make the food. We offered to show them the receipt with proof of purchase and the accurate location and the manager said they can’t do anything with that so we’d just have to spend another $20 to get our food. At that point the employees were getting irritated and short with us so we just left, unfortunately robbed of $20. Of course this incident happened late at night so all forms of customer service are closed, hopefully we can resolve this in the morning.
Frequently Asked Questions About Wendy's
Is De Zavala Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in San Antonio, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter San Antonio, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (210) 468-0039.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does De Zavala Wendy’s serve breakfast?
Yes, this Wendy’s location in San Antonio, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's on 5195 De Zavala?
The drive-thru is open daily from 9:00 AM to 3:00 AM.
Is the Wendy's located at 5195 De Zavala open for dine-in service?
Yes, this Wendy's location offers dine-in service along with drive-thru, takeout, and delivery where available.
Does this Wendy's location serve breakfast?
Yes, breakfast is served at the 5195 De Zavala Wendy's. You can order breakfast combos, sandwiches, coffee, and sides via their app or website.
Can I order Wendy's food online for delivery or pickup from this location?
Yes, you can order online for delivery or pickup through their app or the website order.wendys.com.
What payment methods are accepted at Wendy's on De Zavala?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I buy Wendy's gift cards at or near the De Zavala location?
You can purchase Wendy's gift cards in-restaurant at the De Zavala location, through various retailers, or online via the Wendy's gift card portal.
How do I contact Wendy's at 5195 De Zavala with questions or feedback?
You can call the location directly at (210) 468-0039 or contact Wendy's Customer Care via live chat or the contact page on their website. Surveys are also available with your receipt information.
What nearby fast food options are available around Wendy's on De Zavala?
Nearby fast food options include Chick-fil-A, MOD Pizza, Burger King, Sonic Drive-In, and another Wendy's location, giving you various meal choices in close proximity.
Are there any nearby venues or attractions close to Wendy's on De Zavala?
Yes, The Rock Auditorium and Alamo Dome are nearby venues. You might enjoy visiting these places before or after dining at Wendy's.
What nearby amenities can help me when visiting Wendy's at 5195 De Zavala?
There are several gas stations nearby, including 7-Eleven and Chevron stations, as well as banks like Frost Bank and De Zavala, which can be convenient during your visit.