Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported rude and unprofessional behavior from staff, with long wait times and incorrect orders being common issues.
Food Quality
Many reviews highlighted cold, stale, or poorly prepared food, with some customers expressing concerns about unsanitary conditions.
Management Issues
Several customers noted poor management practices, including lack of communication and inadequate staff training, leading to a negative dining experience.
Customer Experience
Overall, customers expressed dissatisfaction with their experiences, often comparing this location unfavorably to competitors like Chick-fil-A.
SJ
Susan Jefferson
Feb 25, 2026
1.0
Every 5-star review has to be from an employee, a manager, or someone who was offered free food for a review — because there is no way this place deserves it. I hope corporate shuts this place down.
This restaurant is infested with roaches. I saw them. The cleanliness is absolutely unacceptable. On top of that, the customer service was just as disgusting as the environment. The woman at the front named Kennedy had a nasty, unprofessional attitude from the moment I walked in.
When I requested a refund, I was told to come back the next day because “no one” could give me my money back. That is completely unacceptable. If you’re open and taking people’s money, you should be able to issue a refund.
Between the roaches, the filthy conditions, and the horrible customer service, this was one of the worst experiences I’ve ever had. I will never return.
FH
Frank Hernandez
Feb 15, 2026
1.0
Me and my family went to drive- thru . It was very terrible. The person who took are order was very rude her name was Kennedy. It look that she didn't want to be there. We're paying customers with out us she won't have a job. Our food was cold and buns was hard. I was calling the number it was out of service.
AS
Alejandro Solis
Feb 14, 2026
1.0
Never got to reviewing this place until now, but I’m getting back to it bc it was such a bad experience-
I get the standards for fastfood isn’t high, but this place strikes at the bottom. 7pm- took like 5 minutes to even get a response on the speaker. The girl on the mic is audibly sighing after every single exchange for the most basic order, and even went tsk and ugh at literally the first thing we said. I KNOW working in service can be draining but aint no way you can’t even bother sounding like a decent person while you’re getting paid. From start to finish the interaction was just miserable. Like someone else in the reviews said, this location should be inspected for basically everything.
AC
Alejandra Colchado
Feb 14, 2026
1.0
They didn’t have 2/3 items I wanted and although I made substitutions, my salad had like 5 sorry little pieces of chicken and they forgot the little bags of add-ons. They also forgot my fries and I was waiting at the window for several minutes trying to get their attention.
ST
Sammie Thomas
Feb 12, 2026
1.0
Around noon, I saw roaches crawling from the kitchen and on the wall while I was waiting for my order. Disgusting and unacceptable — the manager wouldn’t even come out to address it. Don’t ever eat here it’s unsanitary.Whoever is reading this please shut this Wendy’s down..
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's on 5195 De Zavala?
The drive-thru is open daily from 9:00 AM to 3:00 AM.
Is the Wendy's located at 5195 De Zavala open for dine-in service?
Yes, this Wendy's location offers dine-in service along with drive-thru, takeout, and delivery where available.
Does this Wendy's location serve breakfast?
Yes, breakfast is served at the 5195 De Zavala Wendy's. You can order breakfast combos, sandwiches, coffee, and sides via their app or website.
Can I order Wendy's food online for delivery or pickup from this location?
Yes, you can order online for delivery or pickup through their app or the website order.wendys.com.
What payment methods are accepted at Wendy's on De Zavala?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I buy Wendy's gift cards at or near the De Zavala location?
You can purchase Wendy's gift cards in-restaurant at the De Zavala location, through various retailers, or online via the Wendy's gift card portal.
How do I contact Wendy's at 5195 De Zavala with questions or feedback?
You can call the location directly at (210) 468-0039 or contact Wendy's Customer Care via live chat or the contact page on their website. Surveys are also available with your receipt information.
What nearby fast food options are available around Wendy's on De Zavala?
Nearby fast food options include Chick-fil-A, MOD Pizza, Burger King, Sonic Drive-In, and another Wendy's location, giving you various meal choices in close proximity.
Are there any nearby venues or attractions close to Wendy's on De Zavala?
Yes, The Rock Auditorium and Alamo Dome are nearby venues. You might enjoy visiting these places before or after dining at Wendy's.
What nearby amenities can help me when visiting Wendy's at 5195 De Zavala?
There are several gas stations nearby, including 7-Eleven and Chevron stations, as well as banks like Frost Bank and De Zavala, which can be convenient during your visit.
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