Brand Certified
Wendy's
3.6(1335 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
9307 Potranco Rd, San Antonio, TX
78251, United States
Certified by Wendy's • Mar 01, 2026
(210) 390-0836
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/tx/san-antonio/9307-potranco-rd
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.6
1,335 reviews
5 stars
542
4 stars
276
3 stars
180
2 stars
86
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and dismissive staff, with many customers feeling ignored or treated poorly during their visits.
Food Quality
Several customers reported receiving cold or improperly prepared food, with complaints about old fries and incorrect orders being common.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty dining areas and restrooms, contributing to a negative dining experience.
Operational Issues
Customers frequently noted problems with the restaurant's hours, including being closed when advertised to be open and long wait times for service.
Mixed Experiences
While some customers praised specific staff members and enjoyed their meals, the overall sentiment leaned towards dissatisfaction with service and food quality.
- AMAdriana MesaFeb 14, 20261.0Came to pick up door dash along with several other cars waiting for the same thing and associates did not want to help. Ignored and hid from people waiting at the window. Once everyone took off they came out and started yelling at one of the delivery drivers which was not necessary. If your store says they are open till 3am then you should be open till then and not hide. Worst place ever.
- MMM “GodsChild777” MFeb 9, 20261.0Rude staff and management Yvonne the manager had the worse attitude ever complained about my meal which wasn’t properly made and instead of getting at her suppose cook she gets upset with me and tries to correct me on my order??? Christian family here but that lady was something else and this franchise needs tk watch who they hire!! From all the reviews i see now i will never return here and they need o be reported for a health violation restrooms looked filthy, no soap and inside was veery hot!! On top of that no ice!!!! I asked for my money back was not going to eat somewhere when i know for a fact with NO SOAP in dispensers that no employee or manager was washing their hands while prepping my food!! Absolutely disgusting service!!!
- DDDaddy DutchFeb 9, 20265.0Job hunting all morning. Interview after interview super hungry. Can't afford to miss bus. I came in asked for anything hot n ready. Nuggets n fries. 6$ done in 1 minute. Caught my bus on time. Thanks you so much. Made life easier for me
- DGdaisy GirlFeb 2, 20261.0The drive thru girl on 2-2-26 at 4pm was rude and in a bad mood. They also got my order wrong. That’s what happens when you work in a bad mood.
- JEJohn EsparzaJan 29, 20263.0Drive thru order. Fries were warm and double stack lacked seasoning. Had better food from them before.
Frequently Asked Questions About Wendy's
Is 9307 Potranco Rd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's on 9307 Potranco Rd?
The drive-thru is open Monday to Thursday and Sunday from 9:00 AM to 1:00 AM, and on Friday and Saturday from 9:00 AM to 3:00 AM.
Does this Wendy's location offer delivery and how can I order?
Yes, delivery is available. You can order through the Wendy's app or at order.wendys.com by entering your delivery address.
Is breakfast served at the Wendy's on 9307 Potranco Rd in San Antonio?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides available via the app or website.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Where can I find the menu and pricing for this Wendy's?
You can view the menu and pricing at menu.wendys.com or via the mobile app by selecting the San Antonio 9307 Potranco Rd location.
How can I contact Wendy's at 9307 Potranco Rd for feedback or questions?
You can call (210) 390-0836 directly, use the Customer Care Live Chat via their Contact page, or fill out the Wendy’s Customer Satisfaction Survey with your receipt details.
Are there nearby dining options around Wendy's at 9307 Potranco Rd?
Yes, nearby options include Taco Bell, Yaya's Thai Restaurant, Baskin-Robbins for dessert, Burger Boy, Starbucks, Dunkin', Arby's, and Tropical Smoothie Cafe, offering a variety of fast food, Asian, coffee, and more.
What nearby services can I access when visiting this Wendy's?
You can find services like Cellular Zone for phone repairs, Jiffy Lube for vehicle maintenance, beauty salons such as Rios Golden Cut Salons and MV Nails & Spa, and medical care including CareNow Urgent Care nearby.
Are there nearby emergency medical facilities close to Wendy's on Potranco Rd?
Yes, nearby emergency rooms include CareNow Urgent Care, Methodist ER Legacy Trails, and First Choice Emergency Room for quick medical attention.
What are the dining attire standards at Wendy's on 9307 Potranco Rd?
The attire is casual, welcoming customers in comfortable clothing suitable for a fast food restaurant environment.
Brand Certified Facts from Wendy's
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Certified March 01, 2026Yext Knowledge Graph
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