Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported slow service, long wait times, and issues with order accuracy, leading to frustration.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold or improperly cooked items.
Staff Behavior
While some staff were noted as friendly and polite, there were numerous reports of rude behavior and poor management practices.
Cleanliness
Several customers mentioned unsanitary conditions in the restaurant, particularly in the bathrooms.
Management Issues
Reviews indicated significant problems with management, including poor staff treatment and lack of organization.
AA
Adrianna
Feb 18, 2026
1.0
Very sad by appearance, then when you get inside it’s even worse, the workers don’t care and take the sweet time for the bare minimum of getting the order. I’m not trying to be rude or disrespectful, but that’s just how exactly it’s been for the few times I have ordered Wendy’s.
FM
Fabian Mariscal
Feb 13, 2026
1.0
I ordered fresh fries.
But they gave me fries that weren't. I returned them and asked for fresh fries. Instead they just refried them. I've worked in a Wendy's before. So I know what refried fries look like and taste like. I used to refry the ones left at the end of the night for myself. French fries are plump and thick. Refried fries have creases along the length of the fry because the fry has collapsed after being out of the fryer for a few minutes.
If you like fresh food and to be given what you are asked for avoid this place
HP
Holly C. Porter
Feb 12, 2026
1.0
I ordered 2 Jr Bacon Cheese Burgers in the drive-thru. The guy asked me to pull up and park in a designated area and he would bring out my food. I waited about 5 minutes... when 2 other cars parked next to me. 8 more minutes passed and both received their food and left. The man then came back to my car and asked what I ordered. He finally brought out my food 23 minutes after it was ordered. It was cold. Not sure what was going on that night, but 23 minutes in a drive-thru is ridiculous and shows a lack of competence. Never will I go back.
JF
John Finley
Feb 7, 2026
1.0
AVOID the Wurzbach and I10 Wendy's. They'll make your order wrong and then they won't refund your money. They've also gone way downhill. The food looks GROSS and disgusting. Not the Wendy's of old days. I'll take that as representative of all Wendy's locations moving forward. A few blocks away, there is Chester's Hamburgers. No drive thru, similar prices, but real actually GOOD burgers. Go there instead. RIP Wendy's. No wonder youre on the ropes. To Kelsey and "Jazmon"- My first call to was my credit card company. We are NOT paying you. My second call will be Monday to your corporate office. THANKS for the inconvenience.
HE
Hours on Earth
Jan 30, 2026
4.0
This used to be a terrible Wendy's...cold food, long waits, poor service, etc. Gave them another shot recently and glad to see it has improved. Wait time was a little long, but the food was hot and prepared well. Employees were polite/friendly. My only complaint is that the beef patties on the double stack and Jr burgers are so small. They're just slightly larger than a white castle! C'mon Wendy's...where's the beef?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours of Wendy's at 9340 Wurzbach?
Wendy's at 9340 Wurzbach is open daily from 9:00 AM to 1:00 AM.
Does this Wendy's location offer drive-through service?
Yes, this Wendy's offers drive-through service daily from 9:00 AM to 1:00 AM.
Can I order Wendy's food for delivery in San Antonio, TX?
Yes, Wendy's offers delivery in San Antonio. Check availability by entering your address on their app or at order.wendys.com.
Does this Wendy's serve breakfast?
Yes, this Wendy's location serves breakfast including combos, sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
How can I contact Wendy's at 9340 Wurzbach for feedback or questions?
You can contact Wendy's customer care via their Contact page online, call 888-624-8140, or reach the location directly at (210) 853-5782.
Where can I find Wendy's gift cards for purchase?
Gift cards are available in-restaurant, through online retailers, and via Wendy’s online gift card portal at wendysgiftcards.com.
What nearby fast food options are close to Wendy's at 9340 Wurzbach?
Close to Wendy's are other fast food restaurants like Jack in the Box, McDonald's, Burger King, Taco Bell, Church's Chicken, and Arby's, offering variety if you want to explore different quick dining options.
Are there hotels near Wendy's at 9340 Wurzbach for travelers?
Nearby hotels include Studio 6 San Antonio Northwest Medical Center, Motel 6 San Antonio Northwest Medical Center, Best Western Plus Posada Ana Inn, and Pear Tree Inn San Antonio Northwest Medical Center, offering convenient accommodation options.
What local restaurants near Wendy's offer Mediterranean or Middle Eastern cuisine?
Nearby options include Pasha Mediterranean Grill, Zaatar Lebanese Grill, and Naara Cafe, great spots to enjoy Mediterranean and Middle Eastern dishes before or after visiting Wendy's.
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