True Texas BBQ is slow smoked in-house for fourteen hours over natural hardwood, and it's darn delicious. So much so, it was named Best BBQ Chain in Texas as recognized by Texas Monthly. We offer barbecue by the plate or pound, plus delicious sides like brisket beans, mac & cheese, potato salad and coleslaw. Visit your nearby True Texas BBQ in San Antonio at 17238 Bulverde Rd today!
Inconsistent food quality reported, with issues such as cold or burnt items, and some customers found the brisket and sides lacking flavor or freshness.
Customer Service
Mixed reviews on customer service; while some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of attentiveness.
Ordering Experience
The new kiosk ordering system was noted as confusing and inefficient, leading to mistakes in orders and delays.
Pricing Concerns
Many customers felt the prices were too high for the portion sizes and quality of food received.
Atmosphere
The restaurant atmosphere was described as cold and impersonal, with some customers noting cleanliness issues.
BT
Bill Thomas
3 days ago
3.0
East Meets West, Brisket Birria Ramen, looks great in their pictures but what you’re getting is a $1.98 Tapatio Cup of ramen with a scoop of chopped brisket, some onions and cilantro added to it and paying $12.99
I always love their BBQ products, flavors and service but this was a complete let down, at least put it in a plastic bowl and call it your own and fool me.
LS
Lee Storey
6 days ago
4.0
Came to the HEB location at Bulverde and Calen in San Antonio with my wife's cousin for a BBQ Lunch. We were pleasantly greeted by Kyanne who took our order and was very professional. I specifically asked for lean brisket with No fat and she read my order back as I asked. Our food order came out looked was great except my lean brisket had a layer of fat on it, which I did Not ask for. I took it back to show Kyanne but she was a had a long line of customers to care for, so I went back to our table and just cut off the Fat that I didn't want. Otherwise, the food was good.
PC
PATRICK CORTEZ
Feb 24, 2026
4.0
Specifically, your “new” potato salad tastes spoiled! Sour cream DOES NOT go in potato salad! It is not good AT ALL! Your brisket beans always tastes like they are on the verge of going bad! It’s obvious that that fresh beans are being mixed with an older batch! The consistence of the beans is like mush! Everything else is spot on delicious!
MA
MIKE ACE
Feb 6, 2026
1.0
1. Kiosk are not intuitive so doesn’t speed up the ordering process. 2 kiosk were held up by questions for the cashier.
2. Receipt is confusing. I ordered 2 meat plate but.receipt says:
2 meat plate 6.50
brisket $7
Sausage $5
Shouldn’t the $6.50 2 meat plate be labeled as 2 “sides”? If that is what you mean. Sounds like 2 meats implies $12 for brisket and sausage, instead I’m charged $18.50 total. Not clear why on receipt unless you deduce that 2 meat plate = sides.
3. My brisket was not hot, not warm, but cold! Unacceptable for a Friday evening dinner at 6:45pm
4. Beans tasted burnt and ransid
5. Too expensive . Because total with tax cost me over $20 for one person, I couldn’t afford a drink. Thank Goodness I didn’t bring my wife and our 3 children. Maybe you should include a drink with your 6.50 2 meat plate fee.
6. No management by walking around. No greeting . Atmosphere is very cold and impersonal.
CH
Cynthia Hale
Jan 16, 2026
1.0
While I cannot attest to the service or atmosphere, I can say with certainty this is definitely NOT true Texas BBQ. No barq on the brisket, chicken was tough, sides were not even worth honorable mention. Y'all please do yourselves a reboot, or rename. Definitely not the best Texas has to offer.
Will True Texas BBQ locations be open on Thanksgiving?
True Texas BBQ locations will be closed for regular business on Thanksgiving, but will be open 9 a.m. to 12 p.m. for Holiday Meals pickup only.
What makes True Texas BBQ's barbecue special?
True Texas BBQ uses all-natural meats slow smoked in-house for fourteen hours over natural Texas oak wood, delivering authentic Texas flavor.
What are the operating hours of True Texas BBQ?
True Texas BBQ is open daily from 11:00 a.m. to 9:00 p.m.
Does True Texas BBQ offer delivery service?
Yes, True Texas BBQ provides delivery service to customers.
Is True Texas BBQ open on Thanksgiving?
True Texas BBQ is closed for regular business on Thanksgiving but open from 9 a.m. to 12 p.m. for Holiday Meals pickup only.
What types of payment does True Texas BBQ accept?
True Texas BBQ accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Does True Texas BBQ offer catering services?
Yes, True Texas BBQ offers catering for events and gatherings.
Is True Texas BBQ family-friendly and accessible for children?
Yes, True Texas BBQ welcomes families and children, has a children's menu and provides high chairs and wheelchair accessible entrances and restrooms.
Where is True Texas BBQ located and what are some nearby places customers might visit?
True Texas BBQ is located at 17238 Bulverde Rd, San Antonio, TX 78247. Nearby places include H-E-B Grocery Bulverde Marketplace, Chipotle Mexican Grill, and Maple Street Biscuit Company, which customers might visit before or after enjoying BBQ.
Are there convenient facilities near True Texas BBQ for customers, such as ATMs or gas stations?
Yes, customers can find HEB ATMs and H-E-B Fuel gas stations nearby for their convenience when visiting True Texas BBQ.
What other dining options are near True Texas BBQ for those exploring the area?
Nearby dining options include South Flo Pizza, Jersey Mike's Subs, Poco Loco Mexican Food, and True Texas Tacos, offering variety to customers exploring the area.
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