Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 11711 O'Connor Road in San Antonio. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Customer Service
While some reviews praised friendly and professional staff, others highlighted rude service and a lack of empathy from management.
Food Quality
Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others experienced cold food and complaints of food safety.
Cleanliness
The location was noted for being clean by several customers, although some mentioned unsanitary conditions in specific instances.
Speed of Service
Service speed varied, with some customers experiencing quick service while others faced long waits and delays.
KM
Kamiqwiah Mccall
1 day ago
1.0
I always go to this Taco Bell location and they But when I went to Taco Bell last night November 22 I had to wait in the line longer than 30 minutes. I paid $58 for a crappy meal. The tacos were so stale they were sticking into the paper I asked for loaded fries they gave me just fries and on the side queso cheese when I asked for the red hot loaded fries. The Contina bowl was very small portions was not the portion size you should get especially for the price of the bowl There was barely anything in the bowl
SS
sierra segarra
Nov 13, 2025
1.0
They closed early stating they ran out of food mind you on a night that construction in front of their establishment was taking place, so they were not getting any traffic. I put in an online order 2 hours before closing and they couldn’t bother to cancel the order themselves, change their online hours, or refund me for this. I’m VERY dissatisfied with their response to this. won’t be going here again
KM
katelyn martinez
Oct 22, 2025
1.0
Look, usually I don’t like to be this hateful in reviews but I feel like the incompetence calls for it a bit. The foods always cold, it takes forever and when you do finally get it it’s wrong. Don’t opt into any upcharges for extra toppings cause you won’t get them and I would just go ahead and get the regular taco over the supreme cause they’re physically incapable of putting the toppings that make it a ‘supreme’ taco on top. Take the rating as a warning cause that’s exactly what it is.
JM
Justin Mears
Oct 21, 2025
5.0
Showed up at the right time. It wasn't busy at all. I was in and out in 2 minutes. Customer Service was professional and friendly. I even gave the woman too much money, and the extra was promptly returned. Gotta Love Taco Bell 🔔
KY
KANISHIA YOUNG
Oct 16, 2025
1.0
DO NOT GO TO THIS LOCATION!!!! I have been here 2x at different times and different days of the week but tonight took the cake! Now the first time I placed an online order. I was the only person inside but they had maybe 3 cars in the drive thru. Everything I ordered was wrong. I ordered loaded nachos with easy beans (got black beans added on it and I hate black beans), 3 regular tacos (got sour cream on them), and 2 caramel apple empanadas (no filling just the shell) I heard the co-workers talking about them busting in the fryer but they decided this was still fine to serve. I tried to call but they never picked up the phone. So, I put in a complaint at the Taco Bell website. I got an email that they received my complaint but no call back. Tonight, I ordered 3 tacos and the nachos again thinking maybe the last time was just off. There was one other car in front of me and no one inside again. It was 7:45pm. I receive my nachos with pico on them. I hate pico so I decide to drive back and ask for my money back for the nachos because the 3 tacos were fine. When I get back to the store it is immaculate inside. (no one has been there) And there is only one car in the drive thru. The guy who took my order walks up to me and I tell him I would like my money back. He says nothing turns around and walks back to the drive thru. A lady who I think is the manager walks up to the counter so slowly. She gave off the vibe like I was dating her son and no one is good enough for her son, so why are you even here type deal. She don't want to be bothered. I tell her I just want my money back and specify that it is just the nachos which are $2.99 plus tax. No apology, nothing. She walks to the drive thru and gets $3.00, comes back to hand them to me and keeps my receipt! I work a full time job in customer service as well. I spend alot of time listening to people and apologizing for things I didn't do. I work hard for my money. INCLUDING my 24 cents in taxes. The lack of empathy and care that I had to drive back to the location because your team messed up my meal is atrocious. It's these purchases that keeps them employed. But if someone where to give them that same treatment I'm sure they would act a fool. Save yourself the headache and drive to the next location. These people don't want their jobs so let's help make that a reality. The people at the RITTAMAN location are nicer, better quality of food, great customer service and stay busy! When you want to run for the border run that way.