Taco Bell

3.9
582 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 12538 SW Loop 410 in San Antonio. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
12538 SW Loop 410, San Antonio, TX
78224, United States

Hours

Reviews

3.9
582 reviews
5 stars
302
4 stars
114
3 stars
58
2 stars
24
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly in the drive-thru, with multiple mentions of disrespectful behavior from employees.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty bathrooms and poor food handling practices.

Order Accuracy

Customers frequently experienced issues with incorrect orders and missing items, leading to dissatisfaction.

Management

The management, particularly a manager named Jessica, received praise for her professionalism and helpfulness, while other managers were criticized for poor handling of complaints.

Food Quality

While some customers enjoyed the food, others noted a decline in quality and portion sizes, with complaints about the food not meeting expectations.
  • LP
    lemuel patching
    Nov 16, 2025
    1.0
    Closed before buisnesses hours ended. Would not take order till after I asked if their GM or Area Coach knew they were closed early. Negative attitude. Tried charging me for food I did not order. After payment and window shut. The shift lead began yelling for about 2-2 mins about having to serve us. I asked when the GM would be in next and took down their names (Stephanie R). Ill be stopping in next week to speak with the GM about giving feed back. Excellent training opportunity for there shift leads and team members.
  • ML
    Miranda Lamas
    Nov 12, 2025
    1.0
    "Isabel" claimed she was the manager, but yet very unprofessional and rude. Asked for the General Managers name she said she didn't know it lol, but how if you're apart of management? My dasher was trying to get the order at the speaker, but no one answered so she drove up to the window. The employees along with "Isabel" were rude to her and denied the order to be given out. "Isabel stated that I go in and pick up the order, but obviously there's a reason I ordered for delivery. All she could say was "I don't have to put up with this" seems very unmanager like behavior to me.
  • VC
    Veronika Cade
    Nov 10, 2025
    5.0
    Jessica was amazing!! i absolutely loved her excellent customer service! will be driving across town again for this great customer service!!
  • ER
    Erica Rodriguez
    Nov 6, 2025
    1.0
    Used the mobile app to place our order and got there and the girl at the window rudely told us that she didnt have our order and we were probably at the wrong location. After confirming the location she then proceeds to say well we dont have have it give it 5-10 min. We say we will pull around and she says you can pull around in 10min. We waited 5 -7min and pull up and the same girl asks with lots of attitude if we are using the mobile app or ordering. We tell her we are back and she annoyed and rudely says we'll sir what's your name. We tell her she sighs loudly and says pull up with soo much attitude. When she gives us our order I tell her I really hope your night gets better and she proceeds to tell me ooo im having a great night thank you (while being super animated and rude) my husband says ok well that's good. And she tells us have a good night and yells DONT COME BACK. We get home and we are missing stuff from our order and we call and no answer. Horrible Horrible Horrible costumer service.
  • JG
    justin ortiz garibay
    Nov 1, 2025
    5.0
    Great costumer service through the drive thru

Frequently Asked Questions About Taco Bell

What are the regular drive-through hours at the Taco Bell located at 12538 SW Loop 410?

The drive-through is open from 9:00 AM to 1:00 AM Monday through Thursday and on Sunday, and from 9:00 AM to 2:00 AM on Friday and Saturday.

Can I order Taco Bell food online for pickup or delivery at the 12538 SW Loop 410 location?

Yes, you can order ahead online or via the mobile app for pickup at the restaurant or get it delivered.