Subway

3.8
185 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local San Antonio Subway® Restaurant at 5545 NW Loop 410 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
5545 NW Loop 410, San Antonio, TX
78238, United States

Hours

Reviews

3.8
185 reviews
5 stars
97
4 stars
32
3 stars
12
2 stars
6
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of excellent and poor customer service experiences, with some employees praised for their friendliness while others were reported as rude and aggressive.

Cleanliness

Multiple reviews highlighted concerns about cleanliness, including dirty counters and unsanitary conditions, with some customers noting a lack of fresh produce.

Food Quality

While some customers enjoyed their sandwiches and found the food fresh, others reported issues with stale ingredients and incorrect orders.

Staffing Issues

Several reviews mentioned long wait times due to insufficient staffing, particularly during busy hours, leading to frustration among customers.
  • AF
    Angie Fishwater
    3 days ago
    1.0
    employee threatened to burn the building down
  • KB
    Kristine Berlanga
    Jan 5, 2026
    5.0
    Our cashier was Jessica and she was amazing!! Very bright spirit and very friendly will come back for the great customer service!!☺️
  • BB
    Bri
    Dec 26, 2025
    5.0
    Ray is the BEST! i know when i see him behind the counter im gonna have a great sandwich and an even better conversation!! he is such a hard worker and always exemplifies excellent customer service!
  • AM
    A Meadows
    Dec 15, 2025
    1.0
    My husband and I went into this Subway today at 5:13PM (12/15/2025) with our 4-month-old baby to grab food during my husband’s only hour for lunch. We waited patiently while the employee ahead of us finished taking temperatures. We had absolutely no issue waiting, as we weren’t in a rush. However, once it was our turn to order, the employee became immediately aggressive in his tone and behavior toward both of us. It was uncomfortable enough that my husband calmly asked him if he was okay. While holding a knife, the employee responded with, “Are you alright?! You shouldn’t be asking that while I’m making your sandwich.” At that point, we no longer felt comfortable or safe and decided to take our business elsewhere. When we asked for his name, he refused to provide it. As we walked out, the employee then followed us out of the store and stood outside as we walked across the entire strip mall parking lot, clearly attempting to intimidate us. We were holding a baby. This behavior was completely unacceptable and made our family feel genuinely unsafe. No one—especially families with children—should ever feel threatened or followed after leaving a restaurant. This experience ruined what should have been a simple lunch during a very limited break, and it raises serious concerns about safety and employee conduct at this location.
  • AM
    April Mohammed
    Dec 13, 2025
    1.0
    I went in yesterday, December 12, 2025 at around 3:34 PM. There was one male subway worker working that day. I have encountered him before and just like before and on that day was very very rude. I walked in. I said hello he acted like I said something insult and he’s like what did you say and I said I said hello. I told him what I wanted a grilled chicken deluxe and he said he did not know what a deluxe is. I was telling him oh I wanted my sandwich you made. I wanted the sauce on my chicken because he was trying to put it on the bread and I told him don’t do that. I want it on the chicken. He said that that’s not policy. Coming to check out he punched my information and I think he charged me for a double and not a deluxe because the price from a day later changed by two dollars. I punched in my phone number on the keypad. Then he asked If I’m paying tap to pay, I said yeah sure. He then pulled out his phone and was punching the total amount on his phone, and he was trying to claim that keypad was broken when it wasn’t because I was able to punch in my phone number. He claimed that the wire is frayed so it’s broken. The wire has been frayed for months. So then, once he finally ran me up and he punched the number on his phone. He put his phone towards me and it was some kind of purple app. That has some white on it. I don’t know what type of app it was, but he wanted me to tap his phone to pay for the food. I’ve found that really suspicious and wrong like he was trying to not only steal from me, but also steal from the company. I cannot wait to get out of there so I did not grab my receipt. This worker makes me feel very uncomfortable and is a thief. I don’t know how many people he already did that too but after I told him no no thank you he then punched in a few buttons on the machine And it’s a miracle. The machine worked now was able to pay through the machine. So if you see a male worker, short and round and bald with a rude attitude, that is him

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 5545 NW Loop 410, Suite 118, San Antonio, TX 78238.

What are the operating hours of this Subway location?

The Subway is open daily from 9:00 AM to 10:00 PM.