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Subway

4.1
(389 reviews)

Business Details

(210) 735-3054
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local San Antonio Subway® Restaurant at 3953 Fredericksburg Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3953 Fredericksburg Road, San Antonio, TX
78201, United States

Hours

Reviews

4.1
389 reviews
5 stars
226
4 stars
80
3 stars
34
2 stars
13
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and efficient staff, others reported rude behavior and poor service.

Food Quality

Many customers enjoyed the freshness and taste of the sandwiches, but there were complaints about stale bread and unsatisfactory food preparation.

Cleanliness

The location received positive remarks for cleanliness, but there were also serious concerns about unsanitary conditions and food safety.

Management Issues

Several reviews pointed to poor management practices, including issues with refunds, staff training, and inventory management.
  • JC
    Julia Castillo
    Feb 24, 2026
    1.0
    So this review has several parts one. I accept that the store isn't perfect. And that they're usually short-staffed, but I go there twice a week cause it's right by my house. And it's super convenient. I go in today and I'm dealing with a gentleman named Jose. Now, kerp in mind, I come in twice a week order the exact same sandwich, and I've never once had a problem. I deal with Jose today and he's building my sandwich, and as he's building it, he puts on like 4 olives and I was like, can you add some extra olives to it? And he then tells me that extra olives means 3 olives, and he literally counted out 3, and then told me it was the managers that told him He can't put more than 6 on a sandwich now. If this is true management, you need to rethink that I've been to thousands of subways and I've never been told I can't have extra veggies that is insane. Then, I asked him to put the ranch on after he puts the the vegetables and then he explains to me.He has to follow the receipt and the way it's printed.Which ranches last when selecting so why would it print it first.I have no idea, but if i'm the guest and i'm who's ordering it?And he's building it right in front of me.How hard is it just to say?Yes, ma'am, not a problem instead.Throw a fit and be like, i'm sorry, ma'am.The manager says I have to follow the receipt.This has been the worst customer service.I have ever received there and the younger high school kids actually give better service than this guy.I truly hope that y'all can find somebody who will take customer service a little bit better.I mean, even mediocre customer service I'd be okay with but this was absolutely horrible and unacceptable. And yes, I want to call back from a manager.
  • AM
    Antonio Martinez
    Feb 7, 2026
    5.0
    Excellent service great communication skills and awesome sandwich making skills
  • IV
    Isidro Villarreal
    Dec 6, 2025
    1.0
    This store doesn’t do refunds, I didnt even receive my sandwich. Yet they can’t give a refund? Yet every other subway I’ve been to can without an issue. Make that make sense. I refuse to eat at this location because staff is rude and the quality is bad.
  • SS
    S
    Nov 29, 2025
    5.0
    For some reason this Subway has THE BEST SANDWICHES. Really fresh, generous fillings, and fresh bread .I have a Subway closer but won't be going there anymore. Thanks for making my lunch so delicious. Great service had my delivered.
  • YR
    yanely Rocha Ramírez
    Nov 10, 2025
    1.0
    The man in the front was not near friendly I get it ots almsot closing time ,but be a little nicer and they charged me extrae for the 6.99 meal and for an extra drink when it came with the meal n I did call him out on that and he refused to fix it .

Frequently Asked Questions About Subway

What are the operating hours of Subway at 3953 Fredericksburg Road, San Antonio?

Subway is open Monday, Tuesday, Thursday, and Friday from 9:00 AM to 10:00 PM, Wednesday from 7:00 AM to 10:00 PM, and Saturday and Sunday from 10:00 AM to 10:00 PM. They have special holiday hours and closures.

Does Subway at this location offer catering services?

Yes, Subway offers catering services for your event needs.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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