Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in San Antonio, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 955 East Bitters Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.4
1,176 reviews
5 stars
404
4 stars
248
3 stars
152
2 stars
101
1 star
271
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, often exceeding 30 minutes, even for simple requests.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding order fulfillment.
Staff Attitude
Feedback indicated a mix of friendly and rude service, with some customers praising individual staff members while others reported negative interactions.
Facility Condition
Numerous complaints were made about non-functioning ordering kiosks and overall poor maintenance of the location.
Food Quality
While some customers enjoyed the food, there were consistent reports of cold, stale, or incorrectly prepared items.
- CTChris TJan 6, 20261.0Don't know how this place is still in business. Went Friday evening (Jan 4th 2026) and the first stall we pulled up to looked like someone had already pressed the Red button and there was no response. Tried pressing the Red button a few times and waited a couple of minutes and still no response. Thought maybe that screen was broken so we drove around to the other side. All the screens on the other side were turned off or falling down, so we drove back around and tired a different stall. Pressed the Red button and the screen gave the message telling us someone would be right with us. Waited maybe 5 minutes with no response so we left. Should be noted that aside from 2 people that tried (and failed) to order from the walk-up, there were no other cars present so it's not like they were busy. Also the screens that did work are developing large black spots where they're going bad.
- EEEthan EDec 16, 20251.0Ordered a shake and like a hot dog and i was there for 30 minutes. I didn't even get my order I was just tired of waiting so long I left, how long should it take? Maybe I should've given them the full hour to reheat food and press a button.
- PRPeter RamirezNov 18, 20255.0Fast service and great spot for an afternoon snack.
- KRKyle RuckOct 19, 20255.0Got the free reward for an ice coffee it was the end of the night and they didn't have coffee so the man with the green challenger hooked us up with free food instead as someone borderline homeless this is what sonic is all about. Thanks man.
- RGRose GonzalezOct 18, 20251.0I ordered the Chili cheese wrap and the dude taking the order says in a very smart ass tone,”oh you mean the Frito wrap?” Umm yeah it’s the same thing right? The menu says “Chili cheese wrap”. Then I took a few bites and realized that the tortilla was raw when I unwrapped it, not edible so I didn’t finish it. Could you also teach your car hops to not place the bags of food on the window seal? I had my window rolled down and she placed the bag right on top of window seal while I reached out to grab it. I don’t trust that the bag isn’t greasy on the outside from a dirty counter etc and don’t want it on my new car.