Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in San Antonio, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 351 Valley High Drive for the ultimate SONIC experience!
Location
Hours
Reviews
3.2
1,496 reviews
5 stars
486
4 stars
261
3 stars
227
2 stars
147
1 star
375
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times, often exceeding 20 minutes, with many leaving without being served.
Food Quality
Numerous reviews mentioned cold, overcooked, or incorrect food orders, leading to dissatisfaction with the overall dining experience.
Staff Behavior
While some staff were praised for their friendliness, others were reported as rude or unhelpful, particularly in handling complaints or mistakes.
Facility Issues
Many customers noted that the ordering stalls were often broken or malfunctioning, contributing to the slow service and frustration.
Management Concerns
Several reviews highlighted poor management practices, including understaffing and lack of maintenance on equipment, which negatively impacted service quality.
- DKD9 Kali3 days ago5.0Super friendly staff
- ZSZack Solis3 days ago1.0Got here and they gave us the wrong drink, then tell us they don’t have it so they must have just gotten creative I guess. Have my s/o check the food and her bacon double cheese burger had literally 1/2 slice of bacon….. just one 1/2. Ridiculous.
- MOMonica OdomDec 28, 20251.0I hate leaving bad reviews but after spending over $70 on food, I expect there to be a quality check or before sending the order out. We called ourselves checking but didn't notice the 2 missing orders of fries until we got home. Very disheartening after spending 12 hours on the road
- HDhayley davisNov 30, 20251.0Ordered a plain and dry cheese burger. No cheese came on it When we came back the lady was rude and her solution was to bring out cold slices of cheese?!
- SSScarletNov 17, 20251.0This is the second time I come to this location and I see the same older woman coughing and sneezing all over the place, she’s luckily not handling my food the first time she was at what looks like a desk the whole time and the second time she came outside to talk on her phone, but I think it’s pretty gross that she doesn’t cover her coughs/sneezes. She has a really raspy manly voice so idk if she’s also sick or if she’s just like that. Other than that the service is impeccable here and the food is delicious, I just really think management needs to do something about this lady unless she gets people sick.