Steak HouseAmerican RestaurantSeafood RestaurantSaltgrass Steak House
Service, Steaks and Standards - At Saltgrass Steak House we keep it simple and delicious. Every item on our menu is crafted in our award-winning scratch kitchen upholding our famous quality standards. Savor our Angus Beef steaks, tender BBQ ribs, our famous Shiner Bock beer bread or a slice of our famous Two-Fork Cheesecake that are made in house daily. Saltgrass offers an unforgettable experience for every guest including standout Happy Hour deals, large party accommodations and scrumptious Family Meal deals available for take-out. Make your next meal unforgettable with Saltgrass Steak House in Castle Hills.
Numerous reviews highlighted poor service, including long wait times, rude staff interactions, and lack of communication regarding orders.
Food Quality
While many customers praised the quality and taste of the food, there were complaints about overcooked or improperly seasoned dishes.
Atmosphere
The restaurant's atmosphere received mixed feedback, with some enjoying the cozy vibe while others found it too loud or crowded.
Staff Performance
Some servers were noted for their excellent service, while others were criticized for being inattentive or unprofessional.
BM
Brenden Meyers
3 days ago
1.0
This was possibly the worse steak ive ever had and thats comparing to Applebee's and big chain restaurants. The Top sirloin was completely full of gristle and had to spit out multiple bites. Got it to go so not driving back to return and waste more money on gas
Update: plastic fork they gave broke and couldnt even eat half the steak due to pure gristle
CH
Caraline Highsmith
Dec 31, 2025
1.0
We made a reservation for New Years Eve because obviously places are busy and a little personal but I’m pregnant and can’t stand for long periods of time so we always make sure we have reservations. When we arrived it was busy (to be expected) and checked in. When we checked in they led us to believe we would be seated right away. However, 15 minutes later we checked back in with the hostess and she let us know they still haven’t seated reservations from 7:15, it’s now 8:00pm. The hostess was very rude and rolled her eyes at my husband when he asked why they were still taking walk ins if reservations from almost an hour prior had not been seated. We ended up leaving which was very disappointing. The hostess was telling people with reservations it could be an hour and half wait. Thats unacceptable, walk ins should have been turned away. Overall they made a pregnant lady cry, were rude and unprofessional
AA
ART0103
Dec 28, 2025
5.0
Saltgrass Steakhouse at 410 never disappoints! The food is always consistently great—perfectly cooked steaks, delicious sides, and quality you can count on every visit. Our server Julian was outstanding: attentive, friendly, and made the entire experience feel effortless. Huge kudos as well to managers Jessica and Ray, who clearly take pride in running a top-notch restaurant and making guests feel welcome. Great food, great service, and a great team all around. We’ll definitely keep coming back!
AA
Ashley
Dec 24, 2025
1.0
Terrible experience. We ordered drinks that never came until we had finished our entire meal (which we had to eat with only water). The communication was non-existent the waiter only told us they were out of ingredients after our food arrived.
When we complained about the poor service, the waiter refused to apologize, blamed the bartender, and actually told us to go talk to the bartender ourselves if we had an issue. Another server nearby laughed at us during this interaction. Spending over $80 on steaks to be treated this disrespectfully is unacceptable. Avoid this place.
JO
Jesus Ortega
Dec 24, 2025
1.0
Unacceptable Service and Rude Staff – Will Not Return
"We visited this Saltgrass location in San Antonio expecting a nice dinner, but the service completely ruined the evening. We ordered two drinks from the bar immediately, but they never arrived. Once our food hit the table, we had to ask where our drinks were, only to be told then that they were missing an ingredient. Why wasn’t this communicated earlier?
We ordered replacement drinks, but again, the waiter disappeared. He never checked on us once during the meal. We ended up eating our $40 steaks with nothing but water. The drinks finally arrived after we had completely finished eating, so we sent them back.
When we expressed our frustration about the lack of service, the waiter took zero responsibility. He simply said, 'It’s not my fault, it’s the bartender’s. If you want to talk to him, go ahead.' To make matters worse, a female server standing nearby laughed at the situation. It was totally disrespectful and unprofessional. We waited a long time just to get our check and leave. We definitely won’t be back."
Frequently Asked Questions About Saltgrass Steak House
Does Saltgrass Steak House accept reservations?
Yes, Saltgrass Steak House accepts reservations to help you plan your visit.
What are the regular operating hours of Saltgrass Steak House?
Saltgrass Steak House is open daily from 11:00 AM to 9:00 PM, with extended hours until 10:00 PM on Fridays and Saturdays.
Does Saltgrass Steak House offer delivery and pickup services?
Yes, they offer in-store pickup, curbside pickup, and delivery services for your convenience.
When is happy hour at Saltgrass Steak House?
Happy hour is Monday through Friday from 3:00 PM to 7:00 PM. There is no happy hour on weekends.
Can I view the menu online for Saltgrass Steak House?
Yes, you can browse the menu online at https://www.saltgrass.com/location/saltgrass-san-antonio-410-north-east-loop/#menus.
What types of payment are accepted at Saltgrass Steak House?
They accept American Express, Visa, Mastercard, Discover, Cash, and Traveler's Checks.
What are some signature dishes at Saltgrass Steak House?
Popular specialties include the Cowboy Ribeye, Silver Star Porterhouse, BBQ Baby Back Ribs, and the famous Two-Fork Cheesecake.
Is Saltgrass Steak House family-friendly and accessible?
Yes, it is family-friendly, welcomes children, offers high chairs, has wheelchair accessible entrances, seating, parking, and restrooms.
What nearby places can I visit along with Saltgrass Steak House in Castle Hills?
You can visit nearby places like Market Square for fresh produce and local cuisine, or stay at the Staybridge Suites San Antonio Airport if traveling.
How can nearby hotels benefit customers visiting Saltgrass Steak House?
Nearby hotels like Staybridge Suites San Antonio Airport and the Complimentary Breakfast hotel offer convenient accommodations for visitors dining at Saltgrass Steak House.