Saltgrass Steak House

Reviews

• KW

  Kayla Wade

  5 days ago
  2.0
  We dined in for lunch and decided to sit at the bar. We ordered cocktails and the smothered steak lunch special and a la cart rattlers & baked potato soup. The soup came out dead last and cold. I wasn't offered black pepper so when I asked if they have any behind the bar, she said, no but she'd be back. I then tried the soup noticing both the bowl and top of the soup were cold. So I stuck my spoon to the bottom dead center and it came out roomtemp. When I had mentioned it to the food runner she said she'd bring me a new one. Instead I was brought out the same bowl microwaved with dirty edges and the film stuck on top. When I had mentioned it to the same food runner she said, "yeah, she was just more messy this time." And when I mentioned it being microwaved and the bowl temp being completely different she argued with me that she "watched her pour it fresh." I then asked for a manager. About 7 minutes later a woman comes out and doesn't even introduce herself... just laughs and says, "I heard you wanted to see me." So I asked for her name. She told me her name is Mariah. I explained the situation and just asked for a fresh soup and the proper temp. She asked me, "Well what if all of the soup isn't at the proper temp?" In shock, I replied with, "Well then I suggest starting an entire new batch considering that's against Healthcode and proper food handling." Then, after another 8 or so minutes my soup is finally brought out by a different manager (Kelsey) she properly introduced herself and apologized for the situation. I did bring up what actually happened and asked her if anyone told her how long it took before the 3rd time. She wasn't aware of any of that. By that time we had already paid our bill and I mentioned I would need a deli container for the soup togo because it had taken so long. I'm sure she went to the back to discuss the site and terrible service with Mariah but unfortunately, I was never given the togo container and had to wave down the bartender for one. There were two of us who dined in for lunch and spent $90 after tip. This was a terrible experience and very upsetting for Saltgrass standards. And to top it off, as we were leaving a server was chasing out a table with menus and cash in hand and instead of even saying excuse me or holding a door he rushed passed us. We both has to say something in order for him to realize and apologize.
• RP

  Rafael Pena

  Feb 16, 2026
  1.0
  I advise against takeout. Ordered online at 4pm, pickup time 4:30, I showed at 4:25 was there until 5:30. I sat at the bar waiting for 20 minutes before they told me they were out of part of my order. Made a replacement order for the entree and watched the rest of my steaks sit on the counter for 30 minutes. Get home and they forgot all 3 of my salads. Food was ice cold. Called to try and get some credit for the salads they left out, sat on hold 10 minutes, took my info, nobody called me back. Bad experience.
• LR

  Lee Ann Robinson

  Feb 12, 2026
  5.0
  This was an experience everyone should experience. Our waiter was amazing. He was friendly and sweet and helped us since it was our first time. He recommended several amazing options. I had pictures and they got deleted by a friend so I only have one. The ribs were so good as where the onion strings. Love them. We had the bacon appetizer of bacon 🥓 which was really good but i loved the pickeled onio .We also had a great salad. Nothing bad here. Great atmosphere. Wish I could remember our waiters name. It was on the 7th and we were by the tvs. Try this place out. Kind of expensive but the food was plentiful and good
• VZ

  valarie zertuche

  Feb 11, 2026
  1.0
  I was at salt grass steakhouse 2/8 super bowl sunday at 4pm our family sat in the front dining room. It was my nephew birthday. The heater was on full blast, and it was eighty degrees outside. And then we get a waiter who, at first was okay, but then he started sneezing, coughing, and he looked red in the face and was sweating. I hate that I forgot his name. It turns out my whole family got the Flu. This is disgusting. I have been out of work for the last 2 days and my 10 year old son had been out of school. My sister went to the ER last night. My aunt got a confirmation from her doctor that it is in fact the flu. My dad and mother are now sick. What happened to putting the customer first ? Stay home if you are sick and especially in the service industry. How dare you serve people when u are sick. The food wasnt even that great. And my sister called salt grass to let them know and the manager Juan Gonzalez acknowledged he knew that the waiter was sick and asked him to go home. But he refused. What kind of place is this??? Disgusting people. I have filed a complaint with the health department today.
• DR

  Denise Rek

  Feb 8, 2026
  3.0
  The food was ok. Way too much black pepper on the chicken fried steak. Waitress was very nice, but attention was so so. We did get charged for drinks we didn't order, glad I checked the ticket. They were taken off quickly when I pointed it out. Dinner took way too long. They were busy, but there were also a lot of open tables. Won't return to this particular Saltgrass.

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