Papa Johns Pizza

3.4
203 reviews

About

Pizza Restaurant
At Papa Johns Pizza in San Antonio, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best San Antonio pizza for any occasion. Call us for pizza delivery in San Antonio or stop by 15050 JONES MALTSBERGER RD for carryout to order the best pizza in San Antonio, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
15050 JONES MALTSBERGER RD, San Antonio, TX
78247, United States

Hours

Reviews

3.4
203 reviews
5 stars
98
4 stars
20
3 stars
5
2 stars
19
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and long wait times for assistance.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong pizzas being delivered.

Delivery Issues

Customers frequently experienced delays in delivery, with some waiting over two hours for their orders.

Food Quality

Feedback on food quality was mixed; while some praised the taste, others complained about undercooked or bland pizzas.

Staff Performance

Some reviews noted that while certain staff members provided excellent service, others were unprofessional and lacked training.
  • JS
    Jay Seven
    Oct 6, 2025
    5.0
    We have always had a good experience at this location. We normally do pick up but on the rare occasion we have delivery they get it there quickly. Good place
  • KE
    Kevin Elliott
    Jul 21, 2025
    1.0
    Ordered the buy one get one free and it came up to be over $30 for the pizzas. A pineapple and cheese pizza for the one and the other one was sausage and mushrooms for the other one. How in the hell was that a buy one get one free
  • GG
    Great Goen
    Jul 15, 2025
    1.0
    This is the 2nd time they have given my cheese sticks to someone else. I had to wait an additional 30 min for cheese sticks when my pizza was done and my cheese sticks were as well but they gave them to someone else. Horrible store. They either jack your order up or give it to someone else.
  • SV
    Sanjuanita Veliz
    Jul 4, 2025
    1.0
    Demasiada espera
  • TP
    TJ Potterf
    May 30, 2025
    1.0
    First time I have ever ordering from here and it will be my last! I get there and there is 3 employees, one tossing dough, one baking and one putting labels on empty boxes. I stand there patiently waiting on some kind of customer service. Almost 10mins later I try to kindly get someone's attention. Five attempts (3 being loud enough to be heard outside the door) and still nothing. So I Google their number and while dialing it some young comes out from the back and is standing less the 3 feet from me doesn't even bother to ask if I've been helped or not. 2 rings and he answers the phone. While staring straight at him I proceed to tell him that I would like to know if my pizza was ready yet, cause status update online and over the phone says it's ready. I've been standing here for almost 15mins and I tried 5 times to get someone's attention. At that point we hang up the phone and he says it's almost ready. When it's finally done he calls out really loud "Twilight". My response is "Twila" and as he's handing it to me I simply said "Really i haven't heard that since elementary school? Come on it's not that freaking hard. Especially since there's an "A" at the end and not an "ight". Although his inability to read explains why I got a Hawaiian pizza with regular tomato sauce when I ordered it with heavy BBQ sauce. After 6 hrs of working on my car, I was so tired and so looking forward to curling up with a movie and my absolute favorite pizza...but lousy customer service, a very immature manager (with apparently absolutely no training what so ever) and an extremely bland pizza (so bad it should have been used as a display only), completely ruined my night and the chance of me or my adult kids ever going back there ever again.

Frequently Asked Questions About Papa Johns Pizza

What are the regular delivery hours for Papa Johns Pizza in San Antonio, TX?

Papa Johns Pizza offers delivery Monday through Thursday and Sunday from 10:00 AM to 1:00 AM, and on Friday and Saturday from 10:00 AM to 2:00 AM.

What are the takeout hours at this Papa Johns location?

Takeout is available daily from 10:00 AM to 10:00 PM at Papa Johns Pizza in San Antonio.