Papa Johns Pizza

3.7
358 reviews
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Business Details

11823 CULEBRA RD, San Antonio, TX
78253, United States
(210) 521-7272
https://locations.papajohns.com/united-states/tx/78253/san-antonio/11823-culebra-rd
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in San Antonio, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best San Antonio pizza for any occasion. Call us for pizza delivery in San Antonio or stop by 11823 CULEBRA RD for carryout to order the best pizza in San Antonio, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
11823 CULEBRA RD, San Antonio, TX
78253, United States

Hours

Reviews

3.7
358 reviews
5 stars
177
4 stars
57
3 stars
28
2 stars
18
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor communication from staff.

Food Quality

Several reviews mentioned inconsistent food quality, including undercooked items and poorly made pizzas.

Delivery Problems

Many customers experienced issues with delivery, including cold food, wrong orders, and delays.

Customer Service

While some reviews praised individual staff members, overall customer service was criticized for being disorganized and unhelpful.

Positive Experiences

Despite the negative feedback, there were also positive comments about the taste of the pizza and some staff members providing good service.
  • LR
    Luis alejandro Basto reyes
    Dec 19, 2025
    5.0
    Muy ricas,esa pizzzas
  • SA
    Steven Adams
    Dec 2, 2025
    3.0
    The staff were trying their best, but they were overwhelmed and unable to keep up. I ordered online for pickup, got there at prescribed time and waited another 40-45 minutes. The food order was wrong, I just accepted it, it was what it was. I thought that I would witness Door Dash drivers fight. They either need more staff or the website should limit orders.
  • BS
    Ben Stgilles
    Dec 2, 2025
    1.0
    Always short staffed , wait time too long for pizza "Wise man say: 'Forgiveness is divine, but never pay full price for late pizza.'" - Michelangelo's
  • JJ
    Jonathan
    Nov 29, 2025
    3.0
    It can really be hit or miss with them, many times they'll door dash your order so the drinks get there warm and the food cold. They seem to always do it when you don't put a tip on the order (cause I'd like to give cash) and still sometimes do it even if you offer a 20% tip on the order this is like my fourth time coming across this at this particular store
  • MV
    Maira Valenzuela
    Nov 8, 2025
    1.0
    I’ve been waiting for my pizza since 4pm it’s now 7:16pm they said they sent it with door dash and that if it’s missing door dash probably didn’t deliver it. Not to mention it’s for my daughter’s birthday party. No refund no solution just welp sorry about that. Now I have 6 hungry little girls waiting since 4pm. Absolutely ridiculous! If you don’t have enough drivers HIRE more!
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in San Antonio?

Delivery is available from 10:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 10:00 AM to 2:00 AM on Friday and Saturday.

Does Papa Johns Pizza offer takeout services?

Yes, takeout is available daily from 10:00 AM to 10:00 PM.