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Papa Johns Pizza

3.6
(329 reviews)

Business Details

9902 Potranco, San Antonio, TX
78251, United States
(210) 684-5757

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in San Antonio, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best San Antonio pizza for any occasion. Call us for pizza delivery in San Antonio or stop by 9902 Potranco for carryout to order the best pizza in San Antonio, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
9902 Potranco, San Antonio, TX
78251, United States

Hours

Reviews

3.6
329 reviews
5 stars
152
4 stars
55
3 stars
29
2 stars
12
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of acknowledgment, and unhelpful management.

Food Quality

Many customers reported issues with food quality, including undercooked items, wrong orders, and insufficient toppings.

Delivery Issues

Several reviews mentioned delays in delivery, wrong deliveries, and cold food upon arrival.

Staff Friendliness

Despite negative experiences, some customers noted friendly staff and positive interactions, particularly with certain employees.

Overall Experience

Overall, many customers expressed disappointment with their experiences, indicating a decline in service and food quality.
  • DJ
    Destinee Jade
    Feb 12, 2026
    1.0
    The older African lady here has such a terrible attitude and customer service. It takes 2 seconds to acknowledge someone when they come in and not have an attitude.
  • LG
    Lina Gamer
    Feb 8, 2026
    4.0
    When your pizza is ready and they give it to another customer because they forgot to make theirs. Now waiting over 15 minutes
  • AI
    Abdallah Iqab
    Feb 3, 2026
    1.0
    You guys are so trash
  • TD
    Tom D
    Jan 1, 2026
    1.0
    Do not eat here or any papa John's. The food is very doughy and tasteless. And l very small. Portions. Over priced. Very stingy in toppings. Undercooked and underwhelmed food. Customer service is terrible. I told them I was missing a sauce. They didn't care, they said it wasn't on my receipt, when I checked my receipt, it in there. Very disappointed overall I'm this store and Papa John's!
  • MH
    Maria Lizbet Hernandez
    Dec 30, 2025
    1.0
    I ordered takeout and noticed a few people waiting. The cashier was trying to give someone their change when, unfortunately, he accidentally pressed the “tender” button without entering the correct amount. As a result, he asked for help, and his manager, Samantha, noticed his struggle. Samantha approached him, scolded him, and simultaneously checked the change amount on her phone. She angrily instructed him to “just go over there” to assist someone else. This behavior was highly unethical and inappropriate for a manager to display in front of customers. I understand that the cashier was under pressure, but there’s no justification for taking it out on him or any other employee. Samantha, please take better care of your responsibilities as a manager and set a positive example for your team. I did bring this up to her because I didn’t appreciate her attitude towards him.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza at 9902 Potranco in San Antonio?

Delivery is available from 10:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 10:00 AM to 2:00 AM on Friday and Saturday.

Can I order takeout from Papa Johns Pizza and what are the takeout hours?

Yes, you can order takeout daily from 10:00 AM to 10:00 PM.

Brand Certified Facts from Papa Johns Pizza

Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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