Papa Johns Pizza

3.6
326 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in San Antonio, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best San Antonio pizza for any occasion. Call us for pizza delivery in San Antonio or stop by 9902 Potranco for carryout to order the best pizza in San Antonio, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
9902 Potranco, San Antonio, TX
78251, United States

Hours

Reviews

3.6
326 reviews
5 stars
152
4 stars
54
3 stars
29
2 stars
12
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff, long wait times, and issues with order accuracy.

Food Quality

Several reviews mentioned inconsistent food quality, including undercooked items, missing ingredients, and overall dissatisfaction with the taste.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and wrong delivery addresses.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and timely service during certain visits.
  • PS
    Pat Spence
    5 days ago
    5.0
    Food was hot and fresh, staff was very friendly.
  • TD
    Tom D
    Jan 1, 2026
    1.0
    Do not eat here or any papa John's. The food is very doughy and tasteless. And l very small. Portions. Over priced. Very stingy in toppings. Undercooked and underwhelmed food. Customer service is terrible. I told them I was missing a sauce. They didn't care, they said it wasn't on my receipt, when I checked my receipt, it in there. Very disappointed overall I'm this store and Papa John's!
  • MH
    Maria Lizbet Hernandez
    Dec 30, 2025
    1.0
    I ordered takeout and noticed a few people waiting. The cashier was trying to give someone their change when, unfortunately, he accidentally pressed the “tender” button without entering the correct amount. As a result, he asked for help, and his manager, Samantha, noticed his struggle. Samantha approached him, scolded him, and simultaneously checked the change amount on her phone. She angrily instructed him to “just go over there” to assist someone else. This behavior was highly unethical and inappropriate for a manager to display in front of customers. I understand that the cashier was under pressure, but there’s no justification for taking it out on him or any other employee. Samantha, please take better care of your responsibilities as a manager and set a positive example for your team. I did bring this up to her because I didn’t appreciate her attitude towards him.
  • BG
    Beatriz Garcia
    Dec 15, 2025
    1.0
    I decided to pick up a pizza since is more faster than delivery but this location the staff need some advance with the manager. I went there waiting to order. It was the delivery guy, other girl and the one who was doing the pizzas. The girl who was available to take the order asked the other girl for her “code” that way she can take the order but she refused. She wasn’t nice with her co- worker, the other two just look at each other and say sorry to me. I wait the whole time until that girl finished all the pizza then take my order only because she refused the help from the other two coworkers. No only that!! The pizza took forever to come out.
  • WE
    Warick Emerson
    Nov 16, 2025
    5.0
    I take advantage of the $6 papa pairings quite often. The staff is always super friendly and sweet. Never had an issue with my food or order.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza at 9902 Potranco in San Antonio?

Delivery is available from 10:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 10:00 AM to 2:00 AM on Friday and Saturday.

Can I order takeout from Papa Johns Pizza and what are the takeout hours?

Yes, you can order takeout daily from 10:00 AM to 10:00 PM.