At Papa Johns Pizza in San Antonio, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best San Antonio pizza for any occasion. Call us for pizza delivery in San Antonio or stop by 9902 Potranco for carryout to order the best pizza in San Antonio, along with breadsticks, wings, and more!
Many customers reported poor service, including rude staff, long wait times, and issues with order accuracy.
Food Quality
Several reviews mentioned inconsistent food quality, including undercooked items, missing ingredients, and overall dissatisfaction with the taste.
Order Accuracy
Numerous customers experienced issues with incorrect orders, missing items, and wrong delivery addresses.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and timely service during certain visits.
PS
Pat Spence
5 days ago
5.0
Food was hot and fresh, staff was very friendly.
TD
Tom D
Jan 1, 2026
1.0
Do not eat here or any papa John's. The food is very doughy and tasteless. And l very small. Portions. Over priced. Very stingy in toppings. Undercooked and underwhelmed food. Customer service is terrible. I told them I was missing a sauce. They didn't care, they said it wasn't on my receipt, when I checked my receipt, it in there. Very disappointed overall I'm this store and Papa John's!
MH
Maria Lizbet Hernandez
Dec 30, 2025
1.0
I ordered takeout and noticed a few people waiting. The cashier was trying to give someone their change when, unfortunately, he accidentally pressed the “tender” button without entering the correct amount. As a result, he asked for help, and his manager, Samantha, noticed his struggle. Samantha approached him, scolded him, and simultaneously checked the change amount on her phone. She angrily instructed him to “just go over there” to assist someone else. This behavior was highly unethical and inappropriate for a manager to display in front of customers. I understand that the cashier was under pressure, but there’s no justification for taking it out on him or any other employee. Samantha, please take better care of your responsibilities as a manager and set a positive example for your team. I did bring this up to her because I didn’t appreciate her attitude towards him.
BG
Beatriz Garcia
Dec 15, 2025
1.0
I decided to pick up a pizza since is more faster than delivery but this location the staff need some advance with the manager. I went there waiting to order. It was the delivery guy, other girl and the one who was doing the pizzas. The girl who was available to take the order asked the other girl for her “code” that way she can take the order but she refused. She wasn’t nice with her co- worker, the other two just look at each other and say sorry to me. I wait the whole time until that girl finished all the pizza then take my order only because she refused the help from the other two coworkers.
No only that!! The pizza took forever to come out.
WE
Warick Emerson
Nov 16, 2025
5.0
I take advantage of the $6 papa pairings quite often. The staff is always super friendly and sweet. Never had an issue with my food or order.
What are the delivery hours for Papa Johns Pizza at 9902 Potranco in San Antonio?
Delivery is available from 10:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 10:00 AM to 2:00 AM on Friday and Saturday.
Can I order takeout from Papa Johns Pizza and what are the takeout hours?
Yes, you can order takeout daily from 10:00 AM to 10:00 PM.
What services does Papa Johns Pizza offer at this location?
Papa Johns Pizza offers delivery, takeout, order ahead, and serves lunch, dinner, and dessert.
Where is Papa Johns Pizza located in San Antonio?
Papa Johns Pizza is located at 9902 Potranco, Suite 116, San Antonio, TX 78251, USA.
What types of food products can I order at Papa Johns Pizza?
You can order pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
How can I place an order online for delivery or pickup at Papa Johns Pizza?
You can order online for delivery or pickup via their website links: Delivery: https://www.papajohns.com/order/viewStoreMenu/DELIVERY/BUSINESS/3245 ; Carryout: https://www.papajohns.com/order/viewStoreMenu/CARRYOUT/BUSINESS/3245
Does Papa Johns Pizza offer contactless delivery?
Yes, Papa Johns Pizza offers no-contact delivery services for your safety and convenience.
Are there any popular nearby restaurants around Papa Johns Pizza?
Nearby popular restaurants include Rios Barbacoa (Mexican restaurant and bar) and Tacos and Chelas Mexican Kitchen, great options to check out before or after your pizza visit.
What beauty and salon services are available near Papa Johns Pizza?
Nearby beauty services include Styled By Gaby (beauty and spa), Q Nails Potranco (nail and beauty salon), and Xquisit Family Hair Studio (hair salon and barber). You can combine a salon visit with a meal at Papa Johns.
Are there any family or fitness-related places near Papa Johns Pizza?
Yes, places like Anytime Fitness, Grace Dance Studio, Universal Karate Studios, and We Rock the Spectrum - North San Antonio are nearby, so you can enjoy a workout or activity and then stop by Papa Johns for a meal.