Papa Johns Pizza

3.0
149 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in San Antonio, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best San Antonio pizza for any occasion. Call us for pizza delivery in San Antonio or stop by 2602 N Loop 1604 W for carryout to order the best pizza in San Antonio, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2602 N Loop 1604 W, San Antonio, TX
78248, United States

Hours

Reviews

3.0
149 reviews
5 stars
54
4 stars
18
3 stars
8
2 stars
16
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, including rude staff and unprofessional management.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and inconsistent quality of food.

Delivery Issues

Several reviews mentioned delays in delivery, with some orders taking over an hour and being delivered cold or incorrect.

Food Quality

While some customers praised the pizza, others noted inconsistencies in quality, such as undercooked pizzas and insufficient toppings.

Staff Friendliness

Despite negative experiences, some customers appreciated friendly staff and good service during their visits.
  • GR
    Gabriel Ramírez
    Nov 29, 2025
    1.0
    De en verdad me siento muy mal porque tenía un pedido y cuando salgo me doy cuenta que olvidé una salsa me estuve tocando y echando corneta pero la señorita que estaba al frente no me prestó atención mal servicio y atención al cliente
  • JF
    Jett Fewell
    Nov 28, 2025
    1.0
    I had one of the worst customer service experiences at this Papa John’s. I placed an order and the app showed it had been ready for about 15 minutes, but when I got there I ended up waiting a total of 30 minutes with no updates. After waiting 15 minutes in the lobby, I asked how much longer it would be since it showed “ready,” and the employee told me “10 to 15 minutes.” I waited again, asked a second time, and let him know I had been standing there for half an hour. His response was, “sir everyone has,” which was completely untrue. I was the only one in there waiting that long. When I asked again how long it would actually take, he repeated “10 to 15 minutes” like it was just something to say instead of an actual answer. His tone was rude, dismissive, and showed zero customer service skills. If this is how they treat customers, I won’t be coming back.
  • KT
    Kate Tinney
    Nov 20, 2025
    5.0
    Great experience. I had a large take out order of seven large pizzas. The order was ready on time and the store employee even helped me get the pizzas into my car. Wonderful service.
  • EE
    Exiled Earth (ExiledEarth)
    Oct 27, 2025
    5.0
    Staff are always friendly to me. Today I had the best pizza of my life. Garlic stuffed crust pizza, extra sauce, extra cheese, onions, pepperoni, and spinach. Thank you!
  • JS
    Jessica Shaffer
    Sep 14, 2025
    1.0
    Took over 30 minutes for a takeout order. This location is very understaffed and way behind on orders. If I knew a way to cancel the order I would have but already prepaid

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in San Antonio?

Papa Johns Pizza delivers from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Friday and Saturday.

During what hours is takeout available at Papa Johns Pizza?

Takeout service is available daily from 10:00 AM to 10:00 PM at Papa Johns Pizza.