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Papa Johns Pizza

3.7
(325 reviews)

Business Details

1230 AUSTIN HWY, San Antonio, TX
78209, United States
(210) 436-7272

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in San Antonio, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best San Antonio pizza for any occasion. Call us for pizza delivery in San Antonio or stop by 1230 AUSTIN HWY for carryout to order the best pizza in San Antonio, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1230 AUSTIN HWY, San Antonio, TX
78209, United States

Hours

Reviews

3.7
325 reviews
5 stars
164
4 stars
53
3 stars
21
2 stars
15
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with several complaints about poor customer service and management.

Delivery Issues

Numerous reviews highlighted significant delays in delivery, incorrect orders, and poor communication regarding order status.

Food Quality

While some customers praised the pizza as delicious, others criticized it for being poorly made, lacking toppings, or not meeting their specifications.

Staff Performance

Some staff members received positive mentions for their helpfulness and friendliness, but there were also reports of unprofessional behavior from management.
  • RT
    Roger Thompson
    3 days ago
    1.0
    Ordered online via Papa John's site. Then the driver was unable to pick the food that they hired through doordash. Turns out they have a rat/bat problem. As such no employees are going into the store for the next 3 hours. So I was with no room for discussion. That I could call back in 3 hours to see about getting my money back. Like the other users I would say this location needs a serious management rethink.
  • AD
    Alyssa Dominguez
    Jan 30, 2026
    5.0
    Fresh and delicious. The staff were very friendly
  • BM
    Bikash Maden
    Jan 27, 2026
    5.0
    Trent is Awesome
  • RR
    Ranaldo Ruiz
    Jan 26, 2026
    1.0
    Twice I've placed orders about an hour and forty five minutes before closing and they do not deliver and I have to wait for a refund. Not even a courtesy call to say they can't deliver. Never ordering again if you can't even pick up the phone. I use to love this place.
  • LK
    Logan Keene
    Jan 12, 2026
    1.0
    Tried placing an order on the app and it gave me an error message and didn't put the order through, but upon checking they still took the money out of my account. When I called someone answered with an attitude and told me theres nothing they can do and hung up on me. My bank is telling me it could take up to 10 days for the charge to finally drop and I get my money back, thanks a lot papa johns.

Brand Certified Facts from Papa Johns Pizza

Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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