Papa Johns Pizza

Reviews

• JR

  J. Ramirez

  6 days ago
  5.0
  I called to verify whether my address was within their delivery range, and the staff was very friendly and helpful in confirming that it was. My food was prepared quickly and delivered in a timely manner.
• NB

  N-V-Us Fashions and Boutique

  Nov 12, 2025
  5.0
  Placed my order but daylight savings had just occurred so I showed up at the wrong time. Service was great, guy said give me 8 minutes. 🫶🏾
• NC

  niche Cha

  Oct 11, 2025
  5.0
  DO THEY ALWAYS HIRE NOT SURE 6:36 SAT, OCT 11
• BB

  B

  Oct 7, 2025
  1.0
  They cancel online orders without any notification. When you wonder why and hour later your pizza hasn't arrived you look in the app and they canceled it. No email, text or push notification. This is a horrible location with horrible staff.
• BC

  Becca C

  Sep 29, 2025
  1.0
  On 9/11/2025, I placed an order for dinner for my children at approximately 7:30 PM. Upon my return home after 11:00 PM, I discovered that the order had not been delivered. Following this discovery, I contacted the Rigsby location. A manager confirmed the non-receipt of the order and assured me that a dinner credit would be applied to my account. However, when I attempted to utilize this promised credit the following day, I was informed by the Rigsby management that the credit would not be honored. In an effort to resolve the matter, I requested to speak with an Area Manager. During our conversation, I reiterated that the pizza had never been delivered. The Area Manager then communicated that the delivery driver had reported the order as successfully delivered to my residence. I found this explanation unsatisfactory, as it directly contradicted the verifiable absence of the delivery, and I expressed my considerable frustration with the time and effort required to address this unresolved issue. Given the circumstances, I formally requested a full refund for the unreceived order. I was advised by the Area Manager that this refund would be processed within 2-3 business days. Regrettably, to date, this promised refund has not been received. The overall interaction with the Area Manager did not lead to a satisfactory resolution, and I felt my concerns were neither adequately addressed nor understood. This series of events, characterized by a failure to deliver, a refusal to honor a promised credit, and a subsequent failure to issue a promised refund, coupled with the lack of understanding from management, has led to a complete erosion of my trust in your service. As a direct consequence, I have uninstalled the Papa John's application and will no longer be ordering pizza from Papa John’s.

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