Papa Johns Pizza

Reviews

• NB

  N-V-Us Fashions and Boutique

  Nov 12, 2025
  5.0
  Placed my order but daylight savings had just occurred so I showed up at the wrong time. Service was great, guy said give me 8 minutes. 🫶🏾
• NC

  niche Cha

  Oct 11, 2025
  5.0
  DO THEY ALWAYS HIRE NOT SURE 6:36 SAT, OCT 11
• BB

  B

  Oct 7, 2025
  1.0
  They cancel online orders without any notification. When you wonder why and hour later your pizza hasn't arrived you look in the app and they canceled it. No email, text or push notification. This is a horrible location with horrible staff.
• BC

  Becca C

  Sep 29, 2025
  1.0
  On 9/11/2025, I placed an order for dinner for my children at approximately 7:30 PM. Upon my return home after 11:00 PM, I discovered that the order had not been delivered. Following this discovery, I contacted the Rigsby location. A manager confirmed the non-receipt of the order and assured me that a dinner credit would be applied to my account. However, when I attempted to utilize this promised credit the following day, I was informed by the Rigsby management that the credit would not be honored. In an effort to resolve the matter, I requested to speak with an Area Manager. During our conversation, I reiterated that the pizza had never been delivered. The Area Manager then communicated that the delivery driver had reported the order as successfully delivered to my residence. I found this explanation unsatisfactory, as it directly contradicted the verifiable absence of the delivery, and I expressed my considerable frustration with the time and effort required to address this unresolved issue. Given the circumstances, I formally requested a full refund for the unreceived order. I was advised by the Area Manager that this refund would be processed within 2-3 business days. Regrettably, to date, this promised refund has not been received. The overall interaction with the Area Manager did not lead to a satisfactory resolution, and I felt my concerns were neither adequately addressed nor understood. This series of events, characterized by a failure to deliver, a refusal to honor a promised credit, and a subsequent failure to issue a promised refund, coupled with the lack of understanding from management, has led to a complete erosion of my trust in your service. As a direct consequence, I have uninstalled the Papa John's application and will no longer be ordering pizza from Papa John’s.
• LL

  Loretta Lopez

  Sep 14, 2025
  1.0
  The customer service here was horrible The young lady that helped turned out to be the manager.. First off took her 10 min. To come to the front after reading some of these reviews this issue is not the first time. 2nd I didn't know Papa Johns had a policy of not accepting any bills over 20.00 bills in store... I get delivery but in store.. So I had to go look for change in the area to get my order... Doing so as Im waiting in my car to get off my car was hit and scratched twice if I didn't have to looking for change my car never would have got scratched... So finally got my change went back to the store and this young lady was so damn rude! By time I got home my pizza was cold.. If I wanted cold pizza I would have just gotten frozen pizza... Papa Johns something really needs to get done about the customer service in this place it was such a inconvenience to have go around looking for change then to get cold disgusting pizza... The sign was clearly a home made one not sure if this is Papa John official policy .. . These scratches to my car never would have happened if they would have stayed in store they do not accept large bills... Papa Johns y'all need to to do better by your customers...

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