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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.7
(560 reviews)

Business Details

18039 I-10 West, San Antonio, TX
78257, United States
(210) 877-9951

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread San Antonio is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
18039 I-10 West, San Antonio, TX
78257, United States

Hours

Reviews

3.7
560 reviews
5 stars
273
4 stars
108
3 stars
42
2 stars
29
1 star
108

What are people saying?

AI-generated from recent customer reviews

Food Quality

Several customers reported issues with food quality, including food poisoning, missing ingredients, and poorly prepared items.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, particularly in the bathrooms and dining areas.

Positive Experiences

Despite the negative feedback, some customers praised the food, service, and atmosphere, indicating that there are still positive experiences to be had.
  • SS
    Staci Shelburn
    2 days ago
    5.0
    Very clean and quick!
  • SR
    Sofia R
    3 days ago
    1.0
    Today’s experience was alarming and unacceptable. My sandwich appeared intentionally altered, and when I requested a remake, staff refused—despite this being standard practice when there is a food-quality issue. Instead, they repeatedly pushed me to accept a refund rather than correcting the order. What made this situation disturbing was that the insistence on a refund felt focused on processing my credit card transaction rather than resolving the food issue. As a customer, I became concerned about why my payment information was being prioritized over food safety and service. Customers should never feel pressured into a refund in a way that raises concerns about access to or use of our personal or financial information. If a business is refusing to remake food while pushing refunds, it raises serious questions about food handling, their intentions, customer rights, and data privacy practices. Mishandling customer payment information or coercing transactions can violate consumer protection and privacy standards. This location needs immediate management oversight. I left without a replacement meal and without confidence that customer safety or privacy is being taken seriously here. Their insistence on refunding and collecting my payment information leads me to believe that since I made this purchase through the app, they purposely wanted to process a refund payment to get access to my personal and financial information for misuse and that is CRIMINAL behavior. They shouldn't be in business committing serious crimes against their customers and personal information.
  • KS
    Katrina Spain
    Feb 9, 2026
    3.0
    Panera (all locations) has gone downhill over the last 5 years
  • DD
    Duck
    Feb 8, 2026
    5.0
    Plenty types of seating
  • ZP
    Zachariah Perez
    Jan 21, 2026
    1.0
    I was just recently here yesterday 1/20/2026 around 8:30pm. Ordered food and went home and ate at 10:30 and felt nauseous around 11:30. Woke up at 4am throwing up and pretty sure it was food poisoning by throwing up all day until 3pm.

Frequently Asked Questions About Panera Bread

Does Panera Bread at 18039 I-10 West accept reservations?

No, this Panera Bread location does not accept reservations.

What are the operating hours for Panera Bread at this location?

Panera Bread is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 6:30 AM to 9:00 PM, and Sunday from 7:30 AM to 8:00 PM.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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