CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread San Antonio is here with warmth and welcome. Panera Bread. Food as it should be.
Several customers reported issues with food quality, including food poisoning, missing ingredients, and poorly prepared items.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Multiple customers noted unsanitary conditions in the restaurant, particularly in the bathrooms and dining areas.
Positive Experiences
Despite the negative feedback, some customers praised the food, service, and atmosphere, indicating that there are still positive experiences to be had.
SS
Staci Shelburn
2 days ago
5.0
Very clean and quick!
SR
Sofia R
3 days ago
1.0
Today’s experience was alarming and unacceptable. My sandwich appeared intentionally altered, and when I requested a remake, staff refused—despite this being standard practice when there is a food-quality issue. Instead, they repeatedly pushed me to accept a refund rather than correcting the order.
What made this situation disturbing was that the insistence on a refund felt focused on processing my credit card transaction rather than resolving the food issue. As a customer, I became concerned about why my payment information was being prioritized over food safety and service. Customers should never feel pressured into a refund in a way that raises concerns about access to or use of our personal or financial information.
If a business is refusing to remake food while pushing refunds, it raises serious questions about food handling, their intentions, customer rights, and data privacy practices. Mishandling customer payment information or coercing transactions can violate consumer protection and privacy standards.
This location needs immediate management oversight. I left without a replacement meal and without confidence that customer safety or privacy is being taken seriously here. Their insistence on refunding and collecting my payment information leads me to believe that since I made this purchase through the app, they purposely wanted to process a refund payment to get access to my personal and financial information for misuse and that is CRIMINAL behavior. They shouldn't be in business committing serious crimes against their customers and personal information.
KS
Katrina Spain
Feb 9, 2026
3.0
Panera (all locations) has gone downhill over the last 5 years
DD
Duck
Feb 8, 2026
5.0
Plenty types of seating
ZP
Zachariah Perez
Jan 21, 2026
1.0
I was just recently here yesterday 1/20/2026 around 8:30pm. Ordered food and went home and ate at 10:30 and felt nauseous around 11:30. Woke up at 4am throwing up and pretty sure it was food poisoning by throwing up all day until 3pm.
Does Panera Bread at 18039 I-10 West accept reservations?
No, this Panera Bread location does not accept reservations.
What are the operating hours for Panera Bread at this location?
Panera Bread is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 6:30 AM to 9:00 PM, and Sunday from 7:30 AM to 8:00 PM.
Does Panera Bread offer delivery services at this location?
Yes, delivery is available daily with similar hours to dine-in, starting at 6:00 AM on weekdays and varying slightly on weekends.
What payment methods are accepted at this Panera Bread?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order food online from Panera Bread at this location?
Yes, you can order online for delivery or pickup through their website or mobile app.
Does Panera Bread have a drive-thru service at this location?
Yes, there is a drive-thru available for convenient service.
What types of meals are served at Panera Bread?
They serve breakfast, brunch, lunch, and dinner.
Which nearby restaurants can I visit before or after Panera Bread?
You can visit nearby restaurants such as TGI Fridays for barbecue and burgers, Chick-fil-A for chicken sandwiches, or Whataburger for fast food burgers.
Are there nearby coffee shops close to Panera Bread?
Yes, Starbucks is a nearby coffee shop where you can grab a coffee before or after your visit to Panera Bread.
Where can I find medical services nearby Panera Bread?
Full Spectrum Emergency Room & Urgent Care - The RIM is a nearby medical center for any urgent health needs near Panera Bread.
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