Outback Steakhouse

4.4
2893 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in San Antonio off I-10 North Frontage Road and De Zavala near by Ashley's Furniture and Carrabba's.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
12511 I-10 West, San Antonio, TX
78230, United States

Hours

Reviews

4.4
2,893 reviews
5 stars
1,973
4 stars
476
3 stars
200
2 stars
94
1 star
150

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the attentive and friendly service from staff, particularly highlighting servers like Harry, Barbie, and Jermaine.

Food Quality

While some dishes were enjoyed, there were multiple complaints about food preparation, including overcooked steaks and issues with specific menu items.

Management Issues

Several reviews mentioned unprofessional behavior from management, including sarcasm and lack of resolution for complaints.

Atmosphere

The restaurant was frequently described as clean and welcoming, contributing to a positive dining experience.

Inconsistency

Customers reported varying experiences, with some enjoying excellent meals while others faced long wait times and incorrect orders.
  • GS
    Gary Szalwinski
    Nov 12, 2025
    5.0
    Outback! Shrimp on the barbie? Yeah they got it. Blooming onion , yup delicious. Service? Was great. Busy? Yes it was. Refills ? Yes I got them. Overall, 5 stars. Thank yall so much for everything, made dinner amazing and memorable. Thank you for all those who worked on veterans day. God bless you all.
  • ER
    Ethan Richard
    Nov 10, 2025
    2.0
    Overall everyone but our waiter was amazing. Jermaine was just not on the ball. He was constantly vanishing in between taking our order and did not respond to any of our needs, took our order incorrectly, and constantly ignored our attempts to flag him down throughout our time. Luckily other servers picked up the slack every other employee stepped up and was willing to fulfill almost all of our needs and were significantly more attentive.
  • KR
    Kristine R.
    Nov 10, 2025
    1.0
    My partner and I ate lunch at Outback Steakhouse today, Nov 10, and I’m really disappointed in the way they handled their wait times and communication. We arrived at 12:30 and got put on a wait list. I asked what the estimated wait time would be and was told by the male host (manager?), Gabriel, he couldn’t give a wait time at all. I’ve never had any place that couldn’t even give a rough estimate, but as almost half the restaurant was empty tables we assumed the wait would not be too long. At 1:04, after noticing that the place was more noticeably full than when we arrived and still not having been called, I went up to the desk to check on status. I heard the host/manager— without prompting— tell the couple right before us that it would be a 30-45 minute wait. So I asked if he could give me an updated wait time as we had been waiting for 30 minutes. He looked up my name and said THERE STILL WASN’T AN ESTIMATED WAIT TIME FOR ME. I saw the face of the female hostess next to him look uncomfortable, I’m thinking because his demeanor was b.s. I was really caught by surprise by his response and kind of dumbly repeated back, “Still no estimated time?” He bluntly said, “No.” If the case had been a matter of short staff and needing to wait for diners to finish their meals before seating others, they should have given us a heads-up at the beginning that the wait would be long so we could plan what to do. However, a good number of those empty tables did get filled and some with people who had not been waiting before us. We hadn’t noticed so many being seated because we were a bit to the side, scrolling through our phones patiently as we waited. There was no one else waiting from the groups of people we had walked in right after or before and there were only three other small parties waiting that were recent arrivals. It seems safe to assume the host skipped our names on the list and started seating others first. This was further obvious as we got a notification a minute later at 1:05 that a table was ready right as we were making the decision to leave. So although we were the very next in line to be seated, there was no possible wait time that could be given, huh? I would have shrugged off a mistake and chalked it up to accidents happen if there had been any sort of acknowlegement, but the blatant lying and lack of apology was rude and weird. Especially doubling down on telling a diner that’s been waiting half an hour that you can’t give her a potential time to be seated after she literally hears you relaying timeframes to others and also when there’s no other party that would have priority. It made me start to wonder if a mistake was made or purposeful bypassing. The hostess did apologize for the wait when she seated us, but I would really like to know what the deal with the host was. The food came out surprisingly quickly and the hostess, waitress, and busser were pleasant and efficient during a busy time. It did take about twenty minutes to get our cheesecake slice to go. After getting home, my partner’s stomach started to feel a little upset but we’re not sure if it’s something to do with how the food was prepared or if it is just sitting heavy in his stomach— the burger and baked potato together was a pretty big portion. Unfortunately we won’t try out this location again due to the negative first and second impressions made by Gabriel.
  • MM
    Mark Moore
    Nov 8, 2025
    1.0
    First, I wanna say the service was fantastic. The gentleman made sure to check every single thing I needed and was very apologetic on the other hand. The meat they brought me was 11 ounce sirloin. It tasted like it was sitting in a pot room for a good few hours. The meat was very sour. I ended up spitting it out and couldn’t eat it completely ruined. My appetite would recommend caution eating here.
  • DM
    Darren Moy
    Nov 3, 2025
    2.0
    Food prep was nothing close to other locations. Manager was sarcastic, perpetrating as being understanding. Using a word "perception" to describe how we clearly demonstrated what is on there menu as medium rare. Center is red and cold to touch. The interaction can just simple stated as not the best.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.