McDonald's

3.2
527 reviews
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Business Details

14060 W Fm471, San Antonio, TX
78254, United States
(325) 274-4248
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
14060 W Fm471, San Antonio, TX
78254, United States

Hours

Reviews

3.2
527 reviews
5 stars
189
4 stars
85
3 stars
56
2 stars
28
1 star
169

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, particularly during evening shifts.

Order Accuracy

Many reviews highlighted consistent issues with incorrect orders and missing items, leading to customer frustration.

Speed of Service

Numerous customers experienced long wait times in both drive-thru and curbside pickup, often exceeding 30 minutes.

Food Quality

Feedback indicated that food quality was inconsistent, with reports of stale or improperly prepared items.

Cleanliness

Several customers noted unpleasant odors and unsanitary conditions at the location, impacting their dining experience.
  • JB
    Justin Barbosa
    Nov 12, 2025
    1.0
    Come to this McDonald’s often because of the convenience but lately this place has been filthy can’t imagine if the lobby is always a mess wonder what their kitchen looks like. May be worth the longer drive for a cleaner McDonald’s. They had the plenty of employees just walking around ignoring the customers at the counter.
  • MR
    Mike Rodriguez
    Nov 1, 2025
    1.0
    Waited 20 minutes for someone to bring my food actually I had to call the phone number and talk to someone that I’ve been waiting all this time on curbside y’all really gotta step it up McDonald’s
  • MG
    Monique Garza
    Oct 27, 2025
    1.0
    The most rude customer service inside & the drive thru. It so ugly to always get attitude from workers. Everything had extra salt, fries tasted old & my burger was burnt . I don’t recommend wasting your time and money at this location .
  • MB
    Matthew Boober
    Oct 26, 2025
    1.0
    Avoid this location always messing up the orders missing items today as an example they had no hotcakes got home didn't have my hash browns avoid this location the management obviously sucks and has no clue how to run a restaurant
  • MB
    Mrs. Bustos
    Oct 14, 2025
    1.0
    This location is the closest to our home, but honestly, I would rather drive farther to receive better service than what we’ve experienced here. Our orders are often incorrect, or we end up waiting far too long for our food. For example, tonight we placed a simple order for a chicken nugget meal, yet it took 20 minutes to receive it. When I tried to get the attention of the young employees working there, they were extremely rude and dismissive. I eventually had to call the manager, who brought out our order as if nothing had happened. This level of service is unacceptable. Someone at the corporate level truly needs to step in, address the issues at this location, and consider starting fresh with a new, properly trained team.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 14060 W Fm471, San Antonio?

McDonald's is open 24 hours a day, 7 days a week, including holidays.

Is the McDonald's location at 14060 W Fm471 equipped with a drive-through service?

Yes, this McDonald's location offers drive-through service 24/7.