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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported receiving cold, stale, or incorrect food items, including undercooked burgers and old fries.
Service Speed
Many reviews highlighted excessively long wait times, both in the drive-thru and for curbside orders, often exceeding 30 minutes.
Customer Service
Feedback indicated a lack of professionalism and care from staff, with reports of rude interactions and unhelpful responses to complaints.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and failure to follow special requests were noted.
Cleanliness
Several customers mentioned unsanitary conditions, including unpleasant odors and dirty dining areas.
DF
Dominique F
Feb 21, 2026
1.0
I keep giving this McDonalds a shot and the food is trash every time. This is officially my last time coming to this location. They never add onions to my burgers. The meat is dried out and old on the burgers. The fries are cold and old.. just disgusting. Corporate needs to look in to this location and get everything arranged last employee out and hire people that will actually put care into what there handing out the window for people to eat. Ridiculous!!
SS
sikcents13
Feb 20, 2026
1.0
I'm sorry, but if the drive thru line is long, why am I getting cold food? I mean I can understand if there's no line at all, but every time I come it's at least 8-10 cars? Why's my food stone cold and why are my fries refried old fries? The quality of this place has gone to garbage and I will not be coming back to this location.
JB
James Bond
Feb 18, 2026
1.0
Worst McDonald place ever… that’s what happen when owner hire young kid with no customers service… is it hard to ask for a nice hot French fried when I ask to replace twice still cold French fried and burger also cold… McDonald can not serve that… I wonder why people rating this place 2.5 stars…
BG
Bryan Gonzales
Feb 12, 2026
1.0
The worst McDonald’s. They make you pull up to the next line all the time and then they forget about you. I waited 25 minutes for one Big Mac (just the burger) and other cars were getting their foods wayyy faster behind me, so they forgot about me. 25 minutes for ONE burger. And then they bring it to me ( no apology) and the food was COLD!!! I was so mad cause I was dieting all week and this was going to be my chest meal
And I was soooo hungry!!!!! Ugh. But anyways, the food is always either double fried or like warm. Horrible service.
KL
Kayla Lima
Feb 10, 2026
1.0
This location takes the absolute longest. Even if you place an online order expect to wait an extra ten fifteen minutes. No sense of urgency. McDonald’s is supposed to be quick This location SUCKS!! I had to get out of my car to go inside to double check my order and what do you know it’s just been sitting there . So don’t make online orders cuz it doesn’t help the wait time . Wasted my time and my money
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