Location.com logo
Brand Certified

McDonald's

3.5
(1688 reviews)

Business Details

7257 N Loop 1604, San Antonio, TX
78256, United States
(210) 877-2801
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7257 N Loop 1604, San Antonio, TX
78256, United States

Hours

Reviews

3.5
1,688 reviews
5 stars
629
4 stars
338
3 stars
258
2 stars
111
1 star
352

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, especially in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor attention to detail from staff.

Staff Attitude

Several customers noted rude or unhelpful behavior from employees, contributing to a negative experience.

Management Issues

Frequent mentions of poor management practices, including staff shortages and lack of oversight, were noted as contributing factors to the service decline.

Food Quality

While some customers enjoyed the food, many reported issues with cold or poorly prepared items.
  • CG
    Carolina gonzalez
    4 days ago
    5.0
    The manager, I think his name was Hugo, is really helpful and friendly
  • KS
    Kevin Salas
    Feb 4, 2026
    4.0
    Worst McDonald’s experience I’ve had. We waited 30–40 minutes just for a 20 piece nugget and a basket of fries, which is ridiculous. Most of the workers showed no respect at all rolling their eyes ignoring customers and acting like we were a problem for asking about our order. The only positive thing was the manager on shift Luis once we spoke to him he handled the situation right away and made us fresh nuggets and fries with no attitude. The difference in professionalism was clear. This location seriously needs more employees like him and better customer service overall.
  • FS
    Francisco S
    Jan 31, 2026
    1.0
    I had to change my rating from 5 star to 1 star because it seems like after I left the 5 star review and receiving outstanding service for so long, recently it's just been downhill. Not sure if all the good employees quit because today the employee admitted they were short staffed. I ordered 2 chicken sandwhiches and a large fry, and it took them about 23 minutes to get my food out to me. At least 4 other people BEHIND me in the drive thru got their orders before me and for someone with only a 30 minute lunch break, losing 23 minutes of it waiting in the drive thru is outrageous. Hopefully someone will see this and make some changes to get this location back on track.
  • MM
    Mars
    Jan 23, 2026
    1.0
    If you ask for something to be done a certain way it’s a 80% chance it’s not gonna be done correctly. They are out of items on their menu so often, I’ve come ask if they have certain things in stock. They will tell me yes on the intercom without checking, then have to tell me they don’t have it once I get to the window. Haven’t been able to order a milkshake or frappe from them for months, it’s been out so long I’ve stopped checking if it’s still out or not. I’ve had entire items missing from my order, I get watered down soda often, if there’s a line expect to wait 30 minutes or more, and they somehow run out of ketchup for a few days monthly, sometimes multiple times a month. Easily the worst McDonalds I’ve ever been to in my life.
  • SS
    Shawn
    Jan 21, 2026
    2.0
    Expect inconsistency at this location. I have been coming to this McDonald's my entire life, and it is painful to watch the efficiency decline over the years. ​The service model has shifted heavily toward automation to the detriment of the customer experience. If you go inside, do not expect service at the counter; staff often ignore the register, forcing you to use the kiosk. If you use the app for drive-thru or curbside, be careful—if you don't check in immediately, the system frequently auto-cancels orders. ​Most frustrating is the reliability. 'Open 24 Hours' feels misleading here. The overnight availability is inconsistent, and I’ve often been turned away with the excuse that they are 'preparing breakfast' during posted operating hours. If you do order McNuggets, factor in a significant wait time. I want to see this location succeed because of the history I have here, but the current management and workflow make it a gamble every time.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 7257 N Loop 1604, San Antonio, TX?

McDonald's at 7257 N Loop 1604 is open 24 hours a day, seven days a week.

Does this McDonald's location offer a drive-thru service?

Yes, this McDonald's location has a drive-thru open 24/7 for your convenience.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: